The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed. I bought a single fleece mattress enhancer from woolroom because the gsm was the highest that I could find. When I received it I was so pleased with the quality that the very next day I purchased a double for myself. The young lady who took my order was very friendly and helpful, delivery was speedy and in the hour slot allocated. I have been thinking about replacing my cushion pads and I will now consider the wool ones, a filling that I would not have considered before. Well done and thank you.”

Helpful Report

Posted 8 years ago

Thank you for the great review and that you have brought 2 enhancers. We hope you continue to enjoy your purchase. Kind regards Ali

Posted 8 years ago

“They did exactly what they said they would do! Everything was easy and quick, no problems at all! What more can a customer ask for?!”

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Posted 8 years ago

Thank you for this review and enjoy using your product. Kind regards Ali

Posted 8 years ago

“First class product, timely and efficient delivery”

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Posted 8 years ago

Thank you for your review. Kind regards Ali

Posted 8 years ago

“Extremely pleased with our new duvet. Was worried at paying so much but am so glad I did as both my husband and I have been having much improved sleep. Delivery was prompt.”

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Posted 8 years ago

Thank you for taking time out to write this review and that you are enjoying the benefits of the product. Kind regards Rosie

Posted 8 years ago

“Having found you on YouTube I was very happy to discover I had a local store in Edinburgh to actually experience your products "in the flesh." Ann Marie and her team were outstanding and my experience as a customer was first class, so a huge thank you to them. The in-store experience was so valuable that I have now completely changed my bedding to wool, topper, duvet and pillows and have been amazed at how I no longer overeheat and my sleep is much less disturbed, waking feeling much more rested. The products themselves are beautifully made and have converted my bed into a luxurious sanctuary. I can't recommend you enough. Thank you.”

Helpful Report

Posted 8 years ago

Thank you for taking time out to write this great review and that your overall experience was a pleasurable one and that you are now feeling the benefits of all your prodcuts. Kind regards Ali

Posted 8 years ago

“You sent me the item I ordered very quickly. The pillow is beautifully made and I am very pleased with it.”

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Posted 8 years ago

Thanks for taking the time to leave us this review. We're so glad that you're happy with your purchase, and the service you received too. Kind regards Adam

Posted 8 years ago

“Very friendly, prompt and efficient customer service.”

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Posted 8 years ago

Thank you for taking time to write a review. We are so glad you are happy with the service you received. Kind regards Ali

Posted 8 years ago

“My order was received within 2 days and I like the fact that I received a delivery notification with a 1 hour timeslot, which is great as I didn't have to spend the whole day waiting for my order. Plus as a loyal customer, I know that I will be receiving good quality items, so I can buy without feeling anxious about receiving something I don't like. I haven't had to return anything yet. Still a happy customer.”

Helpful Report

Posted 8 years ago

Thank you for the review and that you are happy with your purchase, and the service you received too. Kind regards Ali

Posted 8 years ago

“Great customer care, superb products, kind people.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are glad you were happy with the service you received. Kind regards Ali

Posted 8 years ago

“It does what it says on the "tin". I'm well pleased.”

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Posted 8 years ago

Thank you for your review. Kind regards Ali

Posted 8 years ago

“Excellent product and service. Thank you.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are so pleased you are happy with your product and service received. Kind regards Ali

Posted 8 years ago

“Great product and website”

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Posted 8 years ago

Thank you for your review. Kind regards Ali

Posted 8 years ago

“Excellent and efficient service for a great Duvet.”

Helpful Report

Posted 8 years ago

Thank you for the review. We are glad that you are pleased with the service and product. Kind regards Ali

Posted 8 years ago

“The website was easy to use and informative and we finally chose a 200 X 180 cm washable, wool topper which was delivered within 2 days of ordering! We had already purchased a wool mattress from elsewhere and love it but we're missing our old feather mattress and are delighted with our new combo. The topper feels luxurious and I am convinced that I am sleeping better. We are now looking at the woolroom pillows, they sound perfect as I like the idea of being able to adjust them. Perhaps we can then hibernate until the weather improves in the spring.”

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Posted 8 years ago

Thank you for the review. Kind regards Rosie

Posted 8 years ago

“Prompt service. Good quality mattress topper. Feels really comfy.”

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Posted 8 years ago

Thank you for the review. We are happy to hear that your mattress topper is comfy. Kind regards Adam

Posted 8 years ago

“Fast delivery, very nice product for best price online, thanks!”

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Posted 8 years ago

Thank you for the review. Kind regards Ali

Posted 8 years ago

“Excellent product and very useful and handy stool !”

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Posted 8 years ago

Thank you for your review. Kind regards Ali

Posted 8 years ago

“Website simple to use. Quick delivery using good delivery company.”

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Posted 8 years ago

Thank you for the review. Kind regards Ali

Posted 8 years ago

“The king size mattress protector I bought is a dream to sleep on and adjusts to body temperature, far superior to a poly/cotton one.”

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Posted 8 years ago

Thank you for the review. We are glad that you are having a good night sleep. Enjoy the product. Kind regards Rosie

Posted 8 years ago

“Order arrived promptly with on day update of time. Was a little worried about choosing medium weight as have had 13 tog feathers before. Pleasantly surprised, it's much lighter and less bulky. Wouldn't go back.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are glad that you have found the switch to wool a great one. Enjoy your product. Kind regards Ali

Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews