The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Deluxe Washable All Season Wool Duvet and Deluxe Washable Wool Pillow in standard size & extra wool on Wednesday night and the FedEx package arrived in the US on Friday!! Super-fast Service! Since our summers in the Deep South are extremely hot, I tried the light duvet for one night only - it felt great, and as expected for wool, no hot spots. The quality of the cotton fabric and the workmanship are superb! I can't wait for cooler temps so I can use it on a regular basis. I love the idea of adding wool to the pillow, to create your own personal firmness: I added 3/4 of the extra wool to the pillow, and it feels very firm - I really love it! Just knowing that I can add or remove makes this the best pillow option me. I have purchased pillows en masse in the past, and I was unable to find the right one. This one supports the neck well and stays cool in the summer. I also love the bags the duvet and pillow come in - a great way to store the extra duvet and wool. I can highly recommend this merchant! Thank you Woolroom, for such great products and service!”

Helpful Report

Posted 6 years ago

Hi Vera Thank you so much for writing such a great review. We are so pleased to read that you are enjoying your new duvet and your fully adjustable wool pillows as well as the speedy delivery! Kind regards. The woolroom team

Posted 6 years ago

“Quality product in your wool duvet and wool mattress cover. It isn’t often one finds this level of quality at a very reasonable price. And customer service and speed of delivery is a pleasure as well.”

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Posted 6 years ago

Thank you so much for taking the time to leave us this review. We're so glad that you're happy with the quality of your purchases, and the price you paid. Kind regards, Adam

Posted 6 years ago

“Very helpful team member who helped me with the weight to buy. It arrived and it is as described. Its very comfortable.”

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Posted 6 years ago

Thank you so much for taking the time to leave us this review. It's great to read that you were happy with the service you received, and that you are finding your purchase comfortable :) Kind regards, Adam

Posted 6 years ago

“I have NEVER had such good service. Order to delivery within 24hrs. Many thanks. You outshine everyone.”

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Posted 6 years ago

Great to hear Denise! Thank you very much! We hope you like the products too. Many thanks for the fabulous review :) Millie

Posted 6 years ago

“Duvet arrived well packed and quickly. I was sceptical at first that it would be warm, given that it’s not as thick as duvet I was used to. However it is lovely and cosy and so far We are very happy with it. It sits smoothly in the duvet cover - no undulations as with poly filled and no shedding as with feather duvets. A cold winter will be the real test, but very happy up to now.”

Helpful Report

Posted 6 years ago

We are so pleased you are happy thus far, and long may that continue. Wool expertly regulates temperature, so will adapt to changing external temperatures. Thanks for you review. Millie

Posted 6 years ago

“Quick delivery and the duvet is just lovely, warm and light but also cool during the hot evenings.”

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Posted 6 years ago

Thanks for your review Eszter - we couldn't agree more, wool is excellent at regulating temperature. Sleep well! Millie

Posted 6 years ago

“Great quality. Love it!”

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Posted 6 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase, and the quality of your goods :) Kind regards, Adam

Posted 6 years ago

“Lovely summer duvet. Top quality. Excellent, speedy service and communication.”

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Posted 6 years ago

Thanks for taking the time to leave us a great review. We are so pleased you like the lighter weight duvet - lets hope the sun sticks around to get the most out of it! Many thanks, Millie

Posted 6 years ago

“Prompt service. Great quality quilt. Ordered a king size and fits my duvet covers well.”

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Posted 6 years ago

Thank you so much for taking the time to leave us this review, Debra. We're so glad that you're happy with your quilt and are hope you are sleeping better as a result of using wool! Millie

Posted 6 years ago

“Certainly, recommend. In particular, I love the customer service on the online chat. Prompt and great knowledge of products. It helped me tremendously to make choices and in fact to buy woolroom at all. Thanks!”

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Posted 6 years ago

Great! We want to make sure our customers purchase the right products, so we are glad this benefited you hugely! Thanks for your lovely review. Millie

Posted 6 years ago

“Great quality quilt which helps to keep you cool at night no more night sweats.”

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Posted 6 years ago

Thanks for your review, we are so pleased the quilt is helping you to sleep comfortably throughout the night! Millie

Posted 6 years ago

“Great pillow! Where have you been all my life?”

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Posted 6 years ago

Thank you for taking the time to leave us this review. We're thrilled to see that you love your pillow :) Kind regards, Adam

Posted 6 years ago

“It was easy to order off the website. The product arrived in 3 days! Amazing! Thank yoy@”

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Posted 6 years ago

Thank you so much for taking the time to leave us this review. We're so glad that you're happy with your purchase, and the service you received :) Kind regards, Adam

Posted 6 years ago

“Delivered promptly. So far, so good! I've slept on the pillow for a couple of nights now and it felt exactly as I remember the ones I used as a child.”

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Posted 6 years ago

Thank you so much for taking the time to leave us this review. We're so glad that you're happy with your purchase and the service received. There's not much better than a good pillow, is there? :) Kind regards, Adam

Posted 6 years ago

“Ordering was easy, the shipment came very quickly and it was packed without any excess plastic or other packaging materials. Loving Woolroom from the very start.”

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Posted 6 years ago

Thank you so much for taking the time to leave us this review. We're thrilled to read that you're loving Woolroom and appreciate the minimal plastic we use within our packaging :) Kind regards, Adam

Posted 6 years ago

“the quality is top notch, and totally worth the money.”

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Posted 6 years ago

Thank you for taking the time to leave us this review :) We're so glad that you're happy with your purchase, and the quality of Woolroom products. Kind regards, Adam

Posted 6 years ago

“Brilliant, super comfy Quilt does exactly what it says , kept cool in this hot weather Highly recommend”

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Posted 6 years ago

Thank you so much for taking the time to leave us this review. We're so glad that you're happy with your purchase, and are experiencing the health benefits of an all-natural Woolroom duvet :) Kind regards, Adam

Posted 6 years ago

“Its' heavy wise and trapping body temperature while sleeping is perfect to me. Thank you”

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Posted 6 years ago

Thank you for taking the time to leave us this review. We're so glad that you're finding your purchase perfect! Kind regards, Adam

Posted 6 years ago

“Can’t say enough about the high quality of service from ordering, shipping and then receiving the order here in California. Product is high quality, packaged well, exactly as described. Feeling lucky that I came across Woolroom. Product and experience is topnotch. Wish this company well.”

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Posted 6 years ago

Thank you so much for taking the time to leave us this review, and your kind words :) It's great to read that you're happy with your purchase, quality of goods and the service you received. Kind regards, Adam

Posted 6 years ago

“Brilliant service. Brilliant product and great price”

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Posted 6 years ago

Thank you for taking the time to leave us this review, Polly. We're so glad that you're happy with your purchase :) Kind regards, Adam

Posted 6 years ago

The Wool Room is rated 4.8 based on 5,164 reviews