Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of my books still hasn't arrived”

Helpful Report

Posted 8 years ago

Hi Robannie - Our Customer Services team have been in touch with you. Apologies for this unusual problem.

Posted 8 years ago

“The book arrived with what appeared to be a stab mark through the packaging and upper cover. I have bought from Wordery many times and I think this may be one of those cases where the postal system has done wrong by both the supplier and the customer... It's just disappointing because it was a brand new title.”

Helpful Report

Posted 8 years ago

Hi Lachlan - Really sorry to hear that your book's arrived damaged. We can't find an email from you to our Customer Services team so they've sent you a message so this can be sorted out.

Posted 8 years ago

“Book never arrived. Been 6 weeks or so. Never rec'd credit.”

Helpful Report

Posted 8 years ago

Hi there. We can see that our customer services team have previously been in contact with you regarding this. We're still awaiting the book to be returned due to an address issue. Once the book arrives back with us we'll be in contact. We apologise for the delay.

Posted 8 years ago

“Package ripped open during shipping. Book messed up but I was still able to read it.....”

Helpful Report

Posted 8 years ago

Hi Diane - So sorry to hear that. Our Customer Services team will be in touch shortly.

Posted 8 years ago

“Your description of the Crossword book stated that it contained over 400 puzzles . Well, it only has just over 200. !!!!! So I assume you quoted details of a different book all together. So as this was for a present, I was disappointed to say the least.”

Helpful Report

Posted 8 years ago

Hi Molly - Thanks for alerting us to the problem - it's been fixed. Our Customer Services team have been in touch with you to apologise further.

Posted 8 years ago

“I still DO NOT HAVE MY BOOKS”

Helpful Report

Posted 8 years ago

Hi Sue - Our Customer Services team can help (they're on help@wordery.com) and have just popped an email over to you to fix things.

Posted 8 years ago

“The book was much smaller than shown (not much of a read) - I had bought for a present and thought it would be a proper reasonably thick book and then when received the price of £1.99 was on cover of book and couldn't be removed.”

Helpful Report

Posted 8 years ago

Hi - We're sorry to hear you're unhappy with the book. We included this information in our product details: Pages: 112. Product dimensions: 130 x 196 x 10mm. If the book you received didn't match our product description, please contact help@wordery.com with more info? Alternatively, here's some info on general returns --> https://wordery.com/cs/help#faq-returns

Posted 8 years ago

“I took a lot longer to receive the book I ordered. I had to inquire twice before it actually arrived. It Did arrive in good condition, though.”

Helpful Report

Posted 8 years ago

Hi Catherine - We're very sorry your order was delivered 4 working days (Mon-Fri) behind schedule. Although we only offer estimates, usually delivery is made well within these estimates and we hope you'll give us another chance to impress you next time.

Posted 8 years ago

“Wrong product delivered - I had to resend information detail”

Helpful Report

Posted 8 years ago

Hi - Our Customer Services team haven't received any messages from you about this order - might you have sent this review in error? We hope you'll let us know on help@wordery.com.

Posted 8 years ago

“I have never received my order”

Helpful Report

Posted 8 years ago

Hi Emma - Our Customer Services team would like to sort this out for you. They're on help@wordery.com and have just been in touch with you.

Posted 8 years ago

“The book took longer to be delivered than the quoted date. This was annoying as the book was bought as a birthday present and arrived too late.”

Helpful Report

Posted 8 years ago

Hi Martin - We're sorry to hear your book didn't reach you within the estimate (which was around 7-9 working days - Mon-Fri). Please do contact help@wordery.com if your order arrived later than this estimate.

Posted 8 years ago

“Pricing and postage speed were excellent, quality of packing on the other hand was far to be desired, book suffered damage in the post and as it was a gift was far from acceptable.”

Helpful Report

Posted 8 years ago

Hi James - We hate to hear of a damaged book! Our Customer Services team have been in touch with you with suggested solutions. All our books should arrive in perfect condition so we do hope you'll accept our apologies.

Posted 8 years ago

“Delivery took a long time and no communication. From order to delivery is stated as 6 working days. It was actually 10 days.”

Helpful Report

Posted 8 years ago

Hi Alicia - The delivery estimate for your order was 6-8 working days (Mon-Fri). Very occasionally things become delayed in the mail and we hope you'll accept our apologies that that's what happened to your order.

Posted 8 years ago

“I am still waiting for my 2 books. When will they arrive.”

Helpful Report

Posted 8 years ago

Hi Elizabeth - So sorry to hear your books haven't arrived with you. They were sent together and certainly should have arrived by now. Our Customer Services team have contacted you so this can be sorted out :)

Posted 8 years ago

“I paid £5 for next day delivery and it arrived 4 days after order.”

Helpful Report

Posted 8 years ago

Dear Safia - Thank you for your review. We're sorry to hear of this misunderstanding. Our Customer Services team have been in contact with you to explain the delivery times for our express delivery service. You can find information about it here: https://wordery.com/cs/help#faq-delivery

Posted 8 years ago

“Nothing really went wrong as such but the book being a paperback had an edge slightly pushed back even though the packaging was fairly robust”

Helpful Report

Posted 8 years ago

Hi there. We're sorry to hear this. Our customer services team have been in contact with you regarding this. We apologise for any inconvenience this may have caused.

Posted 8 years ago

“Massive delay as you did not have enough stock of the books I wanted”

Helpful Report

Posted 8 years ago

Hi Stephen - We're really sorry for the delay. Our Customer Services team have been in touch with a further gesture of apology.

Posted 8 years ago

“The book was all bent as though it had gotten wet, not your usual high standard.”

Helpful Report

Posted 8 years ago

Hi Tracy - Oh no! We're so sorry to hear that. Our Customer Services team have contacted you (catch them on help@wordery.com) to sort this out.

Posted 8 years ago

“The posters were bright and colourful and delivered quickly, but they were not worth the amount paid.”

Helpful Report

Posted 8 years ago

Hi Margaret - We're sorry to hear you're unhappy with the posters - the price you paid was much less than the recommended retail price given by the publisher. If you'd like to return your order to us for a refund, there are instructions on these pages --> https://wordery.com/cs/help#faq-returns

Posted 8 years ago

“My purchase was for work related text books. I needed to specifically ask for a tax invoice. The delivery was slow with one book being delivered at 10 days and the second book being delivered at greater than 15 days. Also there was no way to track the delayed parcel.”

Helpful Report

Posted 8 years ago

Hi Ian - We're sorry one of your parcels was delayed in the mail. The delivery estimates for your books, after dispatch, was around 10 working days. We're pleased to hear one of your books arrived well within the delivery estimate which was shown on the product page (which was around 12 working days).

Posted 8 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews