Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The photo that was shown by the item I bought was not correct. Because of that I bought the wrong item. In the mails that followed I was told to send the comicbook back to you. But the shipping costs more than the item so I didn't do that. Too bad.”

Helpful Report

Posted 8 years ago

Hi Elrik - we're sorry to hear of this misunderstanding. Our Customer Services team have just sent you a message with a resolution to this problem.

Posted 8 years ago

“Competitive pricing but order will take ages to arrive (10-14 working days in my case). Customer service is prompt as a positive.”

Helpful Report

Posted 8 years ago

Hi there - thanks for your review. We're sorry to hear that your order was a bit delayed. We can assure you that this is not normally the case. Our Customer Services team have just sent you a message about this.

Posted 8 years ago

“I have sent the product back. Knowing the Hayes series of books and looking at the image I found it very deceptive. When the book arrived it was approx half the size of a normal book. I was also disappointed regarding the quality of writing.I expected at least element of humour.(which was not the case. )”

Helpful Report

Posted 8 years ago

Hi Ian - Thank you for your product review - we're sorry to hear you were unhappy with the book. We include the dimensions on all of our product pages & this book was no exception - if there are any problems with our product page, please do outline these to us by emailing help@wordery.com.

Posted 8 years ago

“My order from Wordery was great and the process was smooth but unfortunately on arrival, the cover of the book that I had purchased was ripped. Not the end of the world but not ideal when purchasing a book new!”

Helpful Report

Posted 8 years ago

Hi Jessica - Our Customer Services team would always want to hear of problems like this so they can fix things. Their email address is help@wordery.com. They've just emailed you :)

Posted 8 years ago

“Book little disappointing. No pictures and expensive for what it is.”

Helpful Report

Posted 8 years ago

Hi - Thank you for your product review. We're pleased to hear you were happy with our service :) If you feel the book was not advertised fairly, we'd like to discuss this with you and our team are available to email on help@wordery.com.

Posted 8 years ago

“When opening package/envelope the flap glue was firmly fixed to the front cover of book, so causing tearing and glue/paper residue on cover. Interior of book is fine”

Helpful Report

Posted 8 years ago

Hi - We hate to hear of a damaged book and our Customer Services team would like to sort this out for you. They've just emailed you (catch them on help@wordery.com).

Posted 8 years ago

“Whilst my initial two books arrived promptly, my other two books have now been further delayed. I did not realise this would be the case.”

Helpful Report

Posted 8 years ago

Hi Romana - We believe you refer to your pre-order? Publishers do occasionally alter publication dates and we, at Wordery, have no control over publisher's decisions. If we can be of any assistance, or have misunderstood, please contact our Customer Services team on help@wordery.com.

Posted 8 years ago

“Long wait for the delivery. Normally your books arrive more swiftly.”

Helpful Report

Posted 8 years ago

Hi Julie - Sorry to hear the book arrived slower than you anticipated. If it didn't reach you within our estimate of around 9 working days (Mon-Fri) please get in touch with our Customer Services team on help@wordery.com.

Posted 8 years ago

“I did not get my book after about 25 days possible mail or your company gave wrong adress”

Helpful Report

Posted 8 years ago

Hi Barry - Our Customer Services Team have sent you an email to resolve this situation for you.

Posted 8 years ago

“The price, delivery and user friendly site were all very good, however the book was a gift and I wrote a birthday message to accompany the book. What went out was not my message and in fact was really quite embarrassin, particularly as the recipient had no idea who it was from! It could have caused alot of upset, for this reason I would be reluctant to use this site again which is a shame.”

Helpful Report

Posted 8 years ago

Hi, thanks for taking the time to review us - We do have the capability to send orders with gift messages but unfortunately I can see that no gift message was entered when you placed your order. If you have any queries about the gift messages or our website then send us an email on help@wordery.com. We hope the recipient enjoyed their book.

Posted 8 years ago

“The requested biography on the life of Paul Gauguin turned out to be a cartoon picture book. I returned the book, but have not yet been advised of a refund. This would ensure complete satisfaction.”

Helpful Report

Posted 8 years ago

Hi David - We've triple-checked our advertising for this book and the description begins as follows "A graphic novel style biography". We haven't yet received the book or an email acknowledgement from you that the book's been returned. We don't feel we have provided poor service in this case but we're sorry to hear you feel that we have.

Posted 8 years ago

“Ordered a set of 12 books, all indicated as being in stock. A few days later received an email to say that one was unavailable so money for that book would be returned. Checked the website and still showing as in stock with a few available. Next day received another email to say a further 2 books have been cancelled with the money being returned. Again checked the website and one of these was showing as in stock and available for immediate despatch and also at a lower price than originally ordered.”

Helpful Report

Posted 8 years ago

Hi Jeffrey - We believe you refer to another order placed under an alternative email address. Our Customer Services team have contacted you with a gesture of apology for the problems you encountered. There were, sadly, issues with stock on this order which we were able to resolve only after the cancellation of some of your items.

Posted 8 years ago

“The last book in the order took ages to arrive. This was the reason for my order so it was a shame. The rest arrived quickly so sorry to mark you down...”

Helpful Report

Posted 8 years ago

Hi - Your last book had a longer delivery estimate of around 5-7 working days (Mon-Fri) which was shown on our product page when your order was placed. If your book didn't arrive within this estimate, please get in touch with our Customer Services team on help@wordery.com.

Posted 8 years ago

“I did not mean bad experience. It ok”

Helpful Report

Posted 8 years ago

Hi Millicent - We've sent you an email explaining how to revise your review rating. We're pleased to hear you had a good experience with Wordery.

Posted 8 years ago

“Ordered two books same time. But had to wait over two weeks for second book to arrived.”

Helpful Report

Posted 8 years ago

Hi there - The delivery estimate for your second book was around 5-7 working days (Mon-Fri). If it arrived outside of this delivery estimate, please get in touch with our Customer Services team on help@wordery.com.

Posted 8 years ago

“Quoted delivery time was 3-4 days. It wasn't dispatched until the morning of the 4th working day after order, so it was never going to arrive in time. Fairly disappointing response from customer service when explaining this wasn't good enough - they just about admitted it was late. Can't say I'd use this website again.”

Helpful Report

Posted 8 years ago

Hi Sam - We're really sorry for the delay in the dispatch of your order. Our Customer Services team have contacted you with a further gesture of apology.

Posted 8 years ago

“The book was damaged when it arrived.”

Helpful Report

Posted 8 years ago

Hi Carole - We're really sorry to hear that. Our Customer Services team were not made aware of a problem and have just been in touch with you so we can do our best to fix this for you.

Posted 8 years ago

“Only two of three books I ordered arrived.”

Helpful Report

Posted 8 years ago

Hi - Our Customer Services team responded to your queries and are currently awaiting your reply. We look forward to sorting this out for you.

Posted 8 years ago

“Late in getting my book.”

Helpful Report

Posted 8 years ago

Hi Carolyn - We apologise for the delay in the dispatch of your book. Our Customer Services team have just been in touch with you with a gesture of apology.

Posted 8 years ago

“Service was ok. Unfortunately the book wasn't suitable for my granddaughter. The webpage made it seem it was what I wanted, but it wasn't. It would have helped if there were a couple of pages from the book shown so a customer can see what they are buying. If I had, I wouldn't have wasted my money.”

Helpful Report

Posted 8 years ago

Hello Williams, We'd like to look into this for you, please contact us on help@wordery.com. Our Customer Service team will be happy to help you.

Posted 8 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews