Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item took 3 weeks to be delivered. I had to chase up the delivery myself as no emails regarding the delay were received from Wordery initially. No reason given for the delay.”

Helpful Report

Posted 8 years ago

Hi there, thanks for your review. We're sorry to hear of this issue. Fast delivery times are something we pride ourselves on and this is unusual for this to happen. Please accept our profuse apologies for the delay in your book arriving.

Posted 8 years ago

“I placed order Gray's Anatomy, two days after received email that order canceled. However book still advertised in online shop and shopping Google as available.”

Helpful Report

Posted 8 years ago

Hi there, thanks for your review. We're sorry to hear of an issue with your order. Our customer services team have been in contact via email. Please accept our profuse apologies for any inconvenience caused.

Posted 8 years ago

“Delivery took just too long to arrive- I expected the book within a few days as it was in stock but it took 10 days.”

Helpful Report

Posted 8 years ago

Hi there, thanks for your review. We're sorry to hear that your book took a long time to arrive. This is highly unusual as we do pride ourselves on fast delivery times. Please accept our profuse apologies for any inconvenience this may have caused.

Posted 8 years ago

“your website takes payment before one is ready. it is not clear how to add a third card. i chose one card and it took payment from the other. have just ordered another book. again had a problem. the payment message is confusing it looks like there is another stage before payment is taken. will shop elsewhere in future.”

Helpful Report

Posted 8 years ago

Hi there, thanks for your review. We're always working on the site to improve it so we always welcome feedback and we will pass this onto our tech team.

Posted 8 years ago

“Ordered for A special 80th Birthday to give to my Dad at party, told the order would arrive on the Wednesday, it did not arrive until the Saturday by which time it was too late. I could have ordered it elsewhere and cheaper. Would not buy from you again.”

Helpful Report

Posted 8 years ago

Hi there. We're sorry to hear of an issue with the delivery of this book. We apologise profusely for the inconvenience of the book not arriving in time. This is a highly irregular occurrence and we hope this will not deter you from ordering with us again. Please again accept our profuse apologies for the inconvenience caused.

Posted 8 years ago

“Waited two weeks for my book to arrive.”

Helpful Report

Posted 8 years ago

Hi there. We're sorry to hear that there has been an issue with your order. Our customer services team have been in contact via email. Please accept our profuse apologies for any inconvenience caused.

Posted 8 years ago

“Although the product and price was fine, the time it took to arrive was terrible. It was a present and was too late to give to my friend.”

Helpful Report

Posted 8 years ago

Dear Isabel - we're sorry that you experienced a delay in receiving your order. Our Customer Services team will be in touch shortly with a gesture of good will.

Posted 8 years ago

“Not enough postage on order for UK. Book too childish - badly described.”

Helpful Report

Posted 8 years ago

Hi William - Please send us more information about this to help@wordery.com. Our Customer Services team will then look into it for you.

Posted 8 years ago

“The William Morris note book has a very flimsy cover and has printed price of $1.99 so should be only £1.60 ..... not £3.15 even if it does have free delivery!”

Helpful Report

Posted 8 years ago

Hi Gillian - To explain the reason for this our Customer Services team have just sent you a message. You can contact us on help@wordery.com if you require any further assistance.

Posted 8 years ago

“Lake Como by Enrico Massetti. A slim (very slim!) book. Most of photos and maps poorly reproduced. Numerous restaurant reviews (is Mr. Massetti on commission, I wonder) and not enough detail on the attractions of the lake. Very poor value and, all in all, a disappointing purchase. Richard Ainley”

Helpful Report

Posted 8 years ago

Hi - Sorry to hear you didn't like the content of the book. If you haven't used the book & would like to return it to us for a refund, here's some info --> https://wordery.com/cs/help#faq-returns If you think our description of the book was in any way lacking (we've checked it & we can see we mentioned, for example, that it's 60 pages long) please get in touch on help@wordery.com.

Posted 8 years ago

“Still haven't received my order... today is 29th of March, and my order was shipped on 8th of March, according to the e-mail I received.”

Helpful Report

Posted 8 years ago

Hi Lea - Our Customer Services team have been in touch with you today. We're sorry for the delay with your order.

Posted 8 years ago

“Didn't get it still and even don't know where is my books. After 30 days... Without track number it is very bad service”

Helpful Report

Posted 8 years ago

Hi Ilya - Our Customer Services team are the best people to look into this for you. They're on help@wordery.com and have just sent you a message. Please accept our apologies for the hold-up.

Posted 8 years ago

“Book arrived very damaged”

Helpful Report

Posted 8 years ago

Hi Olivia - We've just located your message and we apologise for the delay in our reply. Our Customer Services team have sent you a message with some options to resolve this problem for you.

Posted 8 years ago

“You sent us the wrong item and then we had to jump through hoops to get the correct one”

Helpful Report

Posted 8 years ago

Hi Steven - We don't have any record of an issue with this order or any other orders under your email address. If you refer to another order, and would like us to look into this for you, please forward the order number to help@wordery.com.

Posted 8 years ago

“We still have not received our Iceland Map ordered Feb.22,2017 Order Ref# WRDRY 54-21-67617948”

Helpful Report

Posted 8 years ago

Hi Allan - Thanks for letting us know. Our Customer Services team have already replied to you so we'll sort this out for you soon - please accept our apologies for the issue.

Posted 8 years ago

“The book took almost two weeks to be delivered. Other websites have delivered next day.”

Helpful Report

Posted 8 years ago

Hi - If your book arrived outside of the delivery estimate, 7-9 working days (Mon-Fri), then please get in touch with our Customer Services team on help@wordery.com?

Posted 8 years ago

“Arrived late couldnt take it on holidays.”

Helpful Report

Posted 8 years ago

Hi Karen, Thank you for your review. We're sorry to hear of this issue. Our customer services team have been in touch via email regarding this. Please accept our profuse apologies for any inconvenience that may have been caused.

Posted 8 years ago

“I pre-ordered an item with a firm publication date. A fortnight after it should have been delivered I contacted wordery & was told that the publication had been delayed. Nobody bothered to tell me. I ordered something else instead (it was for a gift) & then the next day my original order arrived. Again, nobody had bothered to tell me it was on the way! I understand wordery has no control over publication dates, but they do have control over keeping customers informed. All very inconvenient and very disappointing.”

Helpful Report

Posted 8 years ago

Hi Rachel - We're sorry for the delay with publication and supply. As we weren't kept informed by the publisher, we were unable to supply you with updates. However, we're aware this is not ideal and our tech team are working on ways of addressing this kind of, rare, issue in a different way. We should have spotted the issue with your order earlier and let you know what we were doing to make sure your order got out to you as soon as possible.

Posted 8 years ago

“the covering was very shoddy, it came off as i read it”

Helpful Report

Posted 8 years ago

Hi Andrew - Sorry to hear that. The book you ordered was published by a reputable publisher and should withstand normal usage. We've had no other complaints about this book & our Customer Services team have just sent you an email to try to fix things for you :)

Posted 8 years ago

“18 days after ordering & paying I still haven't received all my order. Although communication has been good and staff have answered my queries promptly and politely. Goods were dispatched 2nd class mail, even after there was a delay in obtaining from their supplier.”

Helpful Report

Posted 8 years ago

Hi Antony - We can only apologise for the issue with your parcel. Our systems would not allow us to upgrade delivery at this stage (it's something we're working on for the future) and we hope this unusual experience won't deter you from using Wordery in future.

Posted 8 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews