Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took ten days for my book to arrive despite it showing as being in stock. It almost missed the birthday it was intended to be s present for.”

Helpful Report

Posted 8 years ago

Hi James - Sorry to hear that your order only just made it to you in time. Our Customer Services team sent you an email a few moments ago about your order including a goodwill gesture.

Posted 8 years ago

“I usually find Wordery very good. However, this last order has arrived damaged twice and I'm still waiting for the third delivery. I think the packaging for heavier books is inadequate.”

Helpful Report

Posted 8 years ago

Dear Lesley - Thank you for your review. Our packaging should always be suitable for our books. We're sorry about this issue - we're reviewing the packaging for this book.

Posted 8 years ago

“The book was damaged in the post.”

Helpful Report

Posted 8 years ago

Hi Caroline - We hate to hear of a damaged book & will fix this right away. Our Customer Services team are there to help & can be contacted on help@wordery.com. They've just been in touch with you :)

Posted 8 years ago

“Delivery time was far to long- 10 days from order to delivery is unacceptable.”

Helpful Report

Posted 8 years ago

Hi Sylvia - We're sorry to hear you were unhappy with the delivery time. We estimated that the book should have arrived in around 5-7 working days (Mon-Fri only) and we're unsure from your message if it reached you within the estimate. If it didn't, please do contact us on help@wordery.com.

Posted 8 years ago

“I've got used to much quicker delivery from some of your rivals.”

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Posted 8 years ago

Hi John - So we can offer a really wide range of books (over 10 million) we have some in stock in our warehouse and others in stock with our suppliers. The delivery estimate is always outlined on our product pages. If your order didn't arrive within our delivery estimates, please do get in touch on help@wordery.com.

Posted 8 years ago

“the product that we ordered arrived 2 weeks late”

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Posted 8 years ago

Hi Eddie - We're sorry for the unusual issue with the post. Our Customer Services team have just been in touch with you as we really hope this one-off problem won't deter you from using us next time.

Posted 8 years ago

“Prices are good, but delivery is very slow. Had to wait 8 days before receiving my book. Would rather pay more for a speedier delivery.”

Helpful Report

Posted 8 years ago

Hi Samantha - Some of our books take a little longer for dispatch and we always factor this into our delivery estimates. We're not able to offer faster delivery for a small amount of our books but we're looking to introduce it in the future - we hope you'll bear with us in the meantime :)

Posted 8 years ago

“Order took almost a month to arrive I am used to receiving internet orders within 4 or 5 days, it took almost a month to get here. As it was the first time i had ever ordered from you, it made me very nervous. Your customer service, who i contacted at least 3 times were very prompt with replies, but i would not order from you again, as it was too stressful for me”

Helpful Report

Posted 8 years ago

Hi Judith - Really sorry to hear that :( Our Customer Services team have been in touch with an extra apology for you.

Posted 8 years ago

“The delivery times posted after dispatch are false and does not help to manage expectations”

Helpful Report

Posted 8 years ago

Hi Alberto - The delivery estimate after dispatch should be accurate. If your order arrived after 3rd February, please get back in touch with Customer Services on help@wordery.com.

Posted 8 years ago

“Purchased 2 calendars on January 1st, one for myself and one for my sister. After nothing had arrived 3 weeks later, I emailed Wordery to inquire about shipping/tracking. I emailed a few times and had a different person each time. They were friendly but not very helpful... one customer service person said I should check with my neighbors to see if they'd received my calendar. Wordery does not use tracking on orders so there is no way to tell when your item will arrive or where it is :/ Not the worst experience ever, but definitely not the best and wouldn't buy again. My calendar arrived a little over 3 weeks after payment and my sister's arrived a full month after payment.”

Helpful Report

Posted 8 years ago

Hi Hannah - We're really sorry for the delay with your order. The delivery times you've experienced are not usual for our service as orders should arrive within the delivery estimates we outline on the product pages. Our Customer Services team have just been in touch with you with a further gesture of apology.

Posted 8 years ago

“could not track package and was long delivery”

Helpful Report

Posted 8 years ago

Hi Richard, We're sorry to hear this. We send most of our packages via Royal Mail which is a non trackable service. We apologise profusely that the book was delayed but we hope that this issue doesn't deter you from ordering with us again.

Posted 8 years ago

“Unfortunately the book arrived bent. As it was not a lot of money it was to much hassle to return it. I think it needed more packing around the book.”

Helpful Report

Posted 8 years ago

Hi Val, We're sorry to hear your book arrived damaged. We vary the packaging depending on the size, weight and shape of the book being dispatched. Please do email us via help@wordery.com and we'll be sure to look into this further.

Posted 8 years ago

“Shipping was really late! I wish I'd known ahead of time because after the 7-10 business days had passed, I thought it was lost in the mail and was irritated by the hassle of contacting customer service. Otherwise, it was a smooth transaction.”

Helpful Report

Posted 8 years ago

Hi Roshelle - Sorry to hear your item didn't arrive in 7-10 working days (Mon-Fri). It should have been with you by 25th January. We hope you'll give us another chance to impress you and apologise for the delay.

Posted 8 years ago

“My book was delivered inside the time quoted, but your bags/ method of wrapping need to be more robust as the sharp edges of the text book had cut through in several places, thus exposing the book and potentially meaning it could have been lost in transit.”

Helpful Report

Posted 8 years ago

Hi Gavin - We've got lots of different packaging types and it should be selected to ensure each book is protected in transit. Sorry to hear about the problem with your parcel - we'll pass this on to our warehouse teams. If your book didn't reach you in mint condition, please contact help@wordery.com so we can get things sorted out :)

Posted 8 years ago

“Book was intended as a gift. I was disappointed that it had quite a large dent in it.”

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Posted 8 years ago

Hi Eran - So sorry to hear that; all the books we sell should arrive in perfect condition. We can see that you haven't yet contacted our Customer Services team - they've been in touch with you to sort this out :)

Posted 8 years ago

“The books were lovely and a good price. However it took over a week for delivery”

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Posted 8 years ago

Hi Joanne - We're pleased you like the books and wish you very Happy Reading :) Our apologies for the slight delay in the dispatch of your order - it should have reached you within 6-8 working days (Mon-Fri).

Posted 8 years ago

“Did not know this was an overseas company. It took an extremely long time to get my books. Also did not like that there was no tracking of my shipment.”

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Posted 8 years ago

Hi Rita - We're sorry to hear you were disappointed. Our delivery estimates are usually very accurate and are shown on each product page. We show all details about our location etc here --> https://wordery.com/about-wordery/faq

Posted 8 years ago

“Short story : Waited for my book to arrive two weeks , wrote an email . Got a respond its being dispatched on Monday even though I waited already one week and it should arrive in 3-4 days . It's Friday morning and there's no book . Wrote another email asking if I'm still getting the book , and if not they should cancel order (still having hope they will send it) Got response only your order was cancelled . I must say , I was hoping I found a good bookstore since the orders arrived fast . I was wrong ...”

Helpful Report

Posted 8 years ago

Hi Inesa - We're sorry there was a problem with one of the items from your multi-item order. Since the cancellation of your order, sourced an alternative supplier for the book and apologise that we couldn't supply your book at the time. We really hope you'll visit Wordery again soon as your experience is not typical of our standard service.

Posted 8 years ago

“The two maps I bought, Northern and Southern Tajikistan were small and of poor quality but more importantly do not show the whole of the country between them. Not much use.”

Helpful Report

Posted 8 years ago

Hi Andrew - The product dimensions are included in all our listings so we're unsure why the size was a surprise. If you mean the maps were not of the correct scale, they should both be 1 : 500 000, please get in touch with our Customer Services team on help@wordery.com. All our products should be as advertised so we'd be keen to fix any issues right away :)

Posted 8 years ago

“Although you fulfilled this order successfully, I'm disappointed about my other recent order (WRDRY-12-59-30515657 of 4th Jan 2017). Having accepted my order and taken my money, you then cancelled the order “due to a delay with the supplier”. If you offer items for sale and then accept orders for them, you need to supply them! This is basic stuff!”

Helpful Report

Posted 8 years ago

Hi RH Morritt - We can only apologise for the problem which impacted your order. The service you experienced isn't up to our usual standards and we hope you'll give us another chance to restore your faith in us in the future.

Posted 8 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews