Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wordery let me down on a number of occasions at Christmas. I was unimpressed by the amount of times my order was cancelled because of supplier problems, if they can't be guaranteed to work then some books should not be on sale.”

Helpful Report

Posted 8 years ago

Hi Louise - We're really sorry some of your items were cancelled. Although we know it doesn't repair the issue you experienced, we're working to ensure the same problem doesn't occur in future.

Posted 8 years ago

“When purchasing anything on line I expect a seller to only offer what is readily available. Having bought a book I was after after a weeks wait informed it had not yet been sourced and I was given the opportunity to cancel the order and buy elsewhere. I agreed to do this and so ordered another copy of the same book from elsewhere. Within a couple of ours you then told me I could not cancel as my order had been fulfilled. I then ended up with two copies of the same book, which being a pensioner, I have have well done without. It was not cost effective to return one due to postage costs. So I was extremely disappointed to have been treated the way I was. I was not even offered an apology”

Helpful Report

Posted 8 years ago

Hi Ruth - After some research, we believe the order to which you refer was from our Specialist shop on eBay (the order number you've given was for another order)? The description of this shop is that it's a place to find tricky to source or rare items. Our delivery estimates are in working days (Monday-Friday) and we indicated it would take around 4 working days for dispatch (under the postage and payments tab on eBay). We're sorry the book was dispatched very slightly behind schedule and that this led you to order elsewhere. It sounds as though we should have dealt with this better and our Customer Services team have just been in touch with you to try to sort this out.

Posted 8 years ago

“Your postage times look fine, but delivery always takes too long. Yes often cheaper, but I think I'm better to pay the extra and go elsewhere. What a shame Wordery.”

Helpful Report

Posted 8 years ago

Hi Jed - We're not sure if you mean your orders arrived outside of our delivery estimates? If so, our Customer Services team will always want to resolve things for you - catch them on help@wordery.com. We offer an express delivery service for some of our range. More details here --> https://wordery.com/cs/help#faq-delivery

Posted 8 years ago

“MY seeds didn;t grow”

Helpful Report

Posted 8 years ago

Hi Courtenay - If the seeds didn't grow at all then maybe you got a dud pack :( Do get in touch with help@wordery.com so we can resolve this for you :)

Posted 8 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews