Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst I was ordering a book it went up in price when I had already added it to my basket at the lower price and when I reset the page it remained at the higher price. The next day it dropped to the original lower price. When I emailed your customer services I did not receive an adequate answer to this change in price nor was offered a refund of the price difference. This was my first time shopping and I will be reluctant to do so again.”

Helpful Report

Posted 8 years ago

Hi C Daly - We're sorry we misunderstood your message! Our Customer Services team received a cancellation request from you and focused on that rather than your mention of the price change. We've just been in touch via email and we hope the problem is now resolved :)

Posted 8 years ago

“Order was dispatched 20 days after I paid for it. And I ordered a calendar, not a book, although the emails said "We really hope that you will be pleased with your book and the service we've provided." The order took almost a month to arrive. Totally unacceptable.”

Helpful Report

Posted 8 years ago

Hi Scott - We're a little confused by your review as your order was dispatched 6 working days after ordering and the delivery estimate we gave, when you placed your order, was around 11 working days (Mon-Fri). If the calendar arrived outside of this period, please get in touch with our Customer Services team on help@wordery.com?

Posted 8 years ago

“The Postman damaged the packaging which resulted in a dent in the cover near the spine. The price label was almost impossible to get off the cover and left a nasty white mark that even a damp cloth would not remove. The book is a keepsake gift for a younger member of the family and is not in the condition one would like to give as a gift. The labels are totally inappropriate for this type of cloth cover and should be kept for gloss covers only”

Helpful Report

Posted 8 years ago

Hello Frederick - We're sorry to hear that your book got damaged. Have you contacted our customer services team? If not send them an emailed at help@wordery.com and they will be able to help you with your query.

Posted 8 years ago

“Book Service and delivery excellent but let down by constant unwanted emails afterwards. Sending a stop email has no effect. Do not use this company!!”

Helpful Report

Posted 8 years ago

Hello Keith - You have been opted out our feedback request mailing list so you shouldn't receive anymore emails about that, unless you order with an alternative email address. We can't opt you out of confirmation or dispatch emails. If you receive any other messages from us, scroll to the bottom of the email and click unsubscribe here.

Posted 8 years ago

“I had an email to say item would be delivered today, I have been in all day and my order did not arrive. I checked the order tracking and now it says label has been reprinted why exactly does this mean?”

Helpful Report

Posted 8 years ago

Hello Melanie - We're sorry about the delay of your order. Have you contacted our customer services team? If not send them an email at help@wordery.com and they will have a look for you.

Posted 8 years ago

“I have purchased from Wordery before. But with my latest order I was given a date for delivery. When it did not arrive I asked why it was late and was told that it was due for dispatch in the next few days. After the book eventually arrived I complained about the delay and I was abruptly told that the delay was a problem with the suppliers. I was refused a discount for the delay and inconvenience. Not customer friendly service. Not an encouragement to come back. WRDRY-69-68-88413464, ORDER DATE,Sun, 1st Jan 2017”

Helpful Report

Posted 8 years ago

Hi David - Sorry about the human error which led to our Customer Services team failing to send a coupon :( They've just been in touch with you to sort this out.

Posted 8 years ago

“I have used Wordery on a number of occasions and most of the time have been very pleased. However, twice now there have been problems with my order. First - it simply never arrived and I had to contact you about this (for which all you did was cancel the order and give a refund). Second, and the most recent order I made - the book arrived battered and marked. I need it for study so can't afford the time wasted to return it. But honestly this is getting a bit tiresome. I would imagine - as someone who has showed loyalty to your company with repeated purchases - that you wouldn't want to lose my custom, but frankly you are getting close to it. Best, Alex Archer”

Helpful Report

Posted 8 years ago

Hi Alex - We're sorry to hear about he issues with your orders. Have you contacted our customer services team about your damage item? If not send them an email at help@wordery.com and they will be able to help you resolve this issue.

Posted 8 years ago

“2 out of 3 orders have been problematic. Delayed deliveries. I had to chase them for an explanation of what was going on. My latest order took more than 2 weeks to arrive.”

Helpful Report

Posted 8 years ago

Hi Jessie - We are really sorry about that and we hope that it won't stop you from ordering with Wordery in the future.

Posted 8 years ago

“My book arrived in an envelope that was too narrow, resulting in it popping open in transit. The book therefore arrived a little damp and slightly damaged on the corners. I sent some feedback to the company recommending that they use bigger envelopes in the future. However, they totally misread my email as a demand for a refund and said they would only give me one if i sent a page of the book. The book was a gift. I didn't want any money, I just wanted to rectify their mistake but I'm beggining to wish i had asked for a refund!”

Helpful Report

Posted 8 years ago

Hello Raeesa - We have lots of different types of packaging to choose from, we vary the packaging depending on the size, weight and shape of the book being dispatched. We apologise that it wasn't the case for your book. It isn't to late. You can still reply to our customer services team message and asked for a replacement in a better packaging or a full refund.

Posted 8 years ago

“Items took over a month to get . Good prices though .”

Helpful Report

Posted 8 years ago

Hi Destiny - We're sorry for the delay with your order, it's not typical of our usual service and we really hope you'll give us another opportunity to impress you :) Our Customer Services team have been in touch with you recently.

Posted 8 years ago

“I found this company very difficult to deal with, my first order was cancelled after being accepted, as apparently the book was advertised at the wrong price, I looked again after cancellation to find it still advertised at the same price so I ordered again, after many emails back and forth the eventually accepted my order as I pointed out they legally had to sell it at the price advertised, I note the book is still advertised at the same price. It is impossible to make contact other than via email, which I found incredibly annoying, if I could actually have talked to a person I am sure the problem would have been sorted much quicker, and I would not have been so frustrated, as the simplest question via email seemed to take forever to actually get a sensible answer, it was as if the person was not actually taking in what I was asking.”

Helpful Report

Posted 8 years ago

Hello Lorna - We are sorry about this mix-up. Our prices fluctuate regularly based on the current market rates. The price is also affected by any stipulations of the online market place where we have the book for sale.

Posted 8 years ago

“The books were ordered in time for the at start of Advent but arrived several weeks after the start!”

Helpful Report

Posted 8 years ago

Hello - We're sorry about the delay of your order. Your books were coming from one of our supplier from outside of the UK. They had issues delivering the books to us this is why they have been dispatched to you a bit later than expected.

Posted 8 years ago

“Ordered 3 items which said were in stock. After ordering was informed of a delay on 2 times. They arrived almost 2 weeks after ordering and had to chase up the third item which arrived almost 3 weeks after ordering.”

Helpful Report

Posted 8 years ago

Hi Vicky - We're sorry two of your books were dispatched a few days behind schedule. However, despite the small delay, we still expected them to reach you within the estimate of 5-7 working days (Mon-Fri). We give a longer delivery estimate if the books are in stock with our supplier. If they didn't arrive with in the estimated period, please get in touch with our Customer Services team on help@wordery.com?

Posted 8 years ago

“Book price average, but delivery was awful. Amazon books next day, wordery two weeks. Not impressed will not use again.”

Helpful Report

Posted 8 years ago

Hi Ted - If your book arrived after the delivery estimate we gave for this item, 5-7 working days (Mon-Fri), please get in touch with our Customer Services team on help@wordery.com? The estimates on our product pages should give you good idea of when to expect your order.

Posted 8 years ago

“Found better priced books in the supermarkets. Not good value for money.”

Helpful Report

Posted 8 years ago

Hi - We're sorry to hear you feel that way. Our aim is always to offer the right books, at a good price, with great service. We hope you'll check back on wordery.com again soon.

Posted 8 years ago

“Since you asked, I asked you to remove and delete an email address which your system automatically added to your database, and you refused to move it, refused to add my order to my actual account, sent me a pointless email, and still continue to send me emails nothing to do with my order, despite me unsubscribing from communication three times so far on the email address I asked you to remove. Therefore I am completely unimpressed and wouldn't recommend you to my friends. Let's see if the book turns up by tomorrow, because if does not, you will also have failed on your promise for it to arrive in 4 working days - today is 3 working days so far.”

Helpful Report

Posted 8 years ago

Hi Preeti - Your PayPal address as now been removed from the email list. Hopefully you won't get anymore unwanted emails. As for your order would you email our customer services team so we can have a look for you?

Posted 8 years ago

“Ordered books in plenty of time for Christmas. Six days after placing order I received an email saying order was unavoidably delayed, this was a week before Christmas, these were Christmas presents. Went online to cancel order as I had found items elsewhere. Received an email saying I couldn't cancel order, only return items when received. In the event the items turned up in time, but this still created unnecessary aggravation at a busy time of year. Poor systems in place and shocking customer service. They then had the nerve to offer me a discount off my next order, I've got news, there won't be a next order!!”

Helpful Report

Posted 8 years ago

Hi Ian - We should have handled this better and we hope you'll accept our apologies. Part of your order was dispatched behind schedule and we're working to ensure the issue which impacted your order isn't repeated. We've taken your feedback on board and can only hope that you'll give us another chance to impress you.

Posted 8 years ago

“I do not like not being able to track my orders.”

Helpful Report

Posted 8 years ago

Hi Jamila - This is something we're working on for international orders. Please bear with us while we try to make this work.

Posted 8 years ago

“playing on the watch, the app doesn't respond fast enough”

Helpful Report

Posted 8 years ago

Hi Jill - We're not sure what you mean :( Could you send us some more details to our Customer Services team on help@wordery.com?

Posted 8 years ago

“I have ordered from you twice now and the first experience was excellent. In the run up to Christmas I made a second order and it took over a week and a half to get here. It was a gift for a friend in work and I ended up having to buy something else. It wont put me off shopping with you as I love the value base behind your company, however I know to be cautious if I need something in a timely fashion.”

Helpful Report

Posted 8 years ago

Hi Michele - Really sorry to hear your order didn't arrive before it was due to be gifted :( If the book reached you after our delivery estimate indicated, out Customer Services team would like to send you a gesture of apology. Please contact them on help@wordery.com & let them know when the book arrived?

Posted 8 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews