Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both books (which came separately) had dirty marks on the front covers. Which were white so showed up badly. These were gifts, so it was a shame they weren't in perfect condition.”

Helpful Report

Posted 8 years ago

Hi - Oh dear - we hate to hear of damaged books :( Our Customer Services team are the people to contact if you have an issue - they're always keen to fix things in the rare event of a problem & they've just emailed you with a gesture of apology.

Posted 8 years ago

“After nearly 2 weeks one of the parts of my order hasn't been delivered, and I couldn't get a proper information about it”

Helpful Report

Posted 8 years ago

Hi Olga - We're sad that you feel we haven't addressed your queries; our Customer Services team have responded to all of your messages within a few hours. They've just arranged a replacement for you, with our apologies for the problem :)

Posted 8 years ago

“The book arrived damaged. Unfortunately it was a gift ordered at short notice so I was unable to return it. Other than this, delivery times, order process etc was excellent.”

Helpful Report

Posted 8 years ago

Hi - Really sorry to hear that. Customer Services would always want to hear about an issue like this & they've just emailed you with a gesture of apology.

Posted 8 years ago

“fairly quick delivery but the actual product was not what I expected very amateurish, I could have written it myself !!! Someone is making a fortune out of a flimsy book that tells you nothing that you already know, total waste of money !! Would not recommend to anyone. Other reviews tell the same story not worth the money at all !!! Amazon echo dot could have been put together by a six form school child.”

Helpful Report

Posted 8 years ago

Hi - Sorry to hear you're unhappy with the content of the book. If the book differs from our advertising in any way, please get in touch with our Customer Services team so we can sort this out for you. They're on help@wordery.com.

Posted 8 years ago

“I wrote to you in an email regarding length of postage time only to be told my book would be 6 to 9 working days. This was on top of my 4 working days I had already waited. Poor customer service. Sorry but feel let down.”

Helpful Report

Posted 8 years ago

Hi Malcolm - we're sorry for to hear there was an issue with your order. We hope you were able to receive your book within the delivery estimate displayed when you placed your order, which is 7-9 working days. Our Customer Services team will be in touch in the next few moments with a gesture of good will.

Posted 8 years ago

“I realised once the order had gone through that somehow the address was wrongly put in, I am assuming auto correct played a role here. I emailed straight away to inform them, plenty of time to add a letter to the postal address with no response. Even from the there end the address should have looked wrong, I don't know many people that live on a street with just a street name. I did not receive an email back till later it had shipped and I had tried to inform them a second time. Still waiting on the book and have no idea what country it is currently in. I think they could have done more to help early on and avoid this situation. Im sure some of you will read this and say it is my fault and I am ok with that, I tried to correct it immediately and it was ignored. There are too many other online options to deal with such problems.”

Helpful Report

Posted 8 years ago

Hi Andrew - we're sorry to hear there was an issue with the address on your order. I was unable to find the original email requesting the address change, we wonder if this may have gone to the incorrect email address? When we received your second address change, unfortunately your order had already been dispatched. Our Customer Services team will be in touch in the next few moments.

Posted 8 years ago

“Speed of processing order is not to current standard amongst online retailers, as well as speed of delivery also was not very good.”

Helpful Report

Posted 8 years ago

Hi Thomas - We hope you were able to receive your book within the delivery estimate displayed when you placed your order, which was 5-7 working days. If this is not the case, please get in touch with us at help@wordery.com

Posted 8 years ago

“Excellent service, very quick delivery..”

Helpful Report

Posted 8 years ago

Dear margaret. Thank you for your nice words :)

Posted 8 years ago

“I ordered my books on the 2nd and the payment was taken the next day, however it was a week before I was informed that the goods had been despatched and a couple more days before they arrived. Other online book sellers that I use don't take the payment until after the goods have been despatched. Not impressed to be honest.”

Helpful Report

Posted 8 years ago

Hi Jeni - we're sorry to hear that you experienced an issue with your order. Our Customer Services team be in touch in the next few moments with a gesture of good will.

Posted 8 years ago

“I ordered two books of the same topic. I was expecting them to be similar but not the same as the ISBN numbers were different 13-9781632206565 and 13-9781620878545. these are identical books, what a waste of money.”

Helpful Report

Posted 8 years ago

Hi there - we're sorry to hear about that. Please send us a message on help@wordery.com with the ISBN numbers of the two books you received so that we can look into it for you.

Posted 8 years ago

“Book was in stock yet took 5 days to despatch. Got standerd fob off when queried when it didn't arrive”

Helpful Report

Posted 8 years ago

Dear Robert - we hope that you were able to receive your order within the estimate of 7-9 working days that was displayed when you placed your order. If it wasn't received within that estimate then please contact our Customer Services Team on help@wordery.com.

Posted 8 years ago

“I was very disappointed with my diabetic cookery book.it was advertised as all the ingredients being available in the supermarkets.however,being an American book,you can only get them over there ,not in my country, England.so the book is no good to me at all.”

Helpful Report

Posted 8 years ago

Hi Kathleen - we're sorry to hear you were not pleased with the contents of your book. Our Customer Services team will be in touch soon with instructions if you wish to return your order.

Posted 8 years ago

“Took a long time to receive my sons book.”

Helpful Report

Posted 8 years ago

Hi - we hope you we're able to receive your order within the delivery estimate we displayed when you placed it, which was 4-6 working days. If this is not the case, please get in touch with our Customer Services team on help@wordery.com.

Posted 8 years ago

“Very slow delivery”

Helpful Report

Posted 8 years ago

Hi Dave - we're sorry to hear that you we're not happy with the speed of the delivery of your order. The delivery estimate when you placed your order was 7-9 working days. You should have received your order by now. If this is not the case, please get in touch with our Customer Services team on help@wordery.com.

Posted 8 years ago

“Nunca recibi mi compra y no quieren ayudarme a resolverlo.”

Helpful Report

Posted 8 years ago

Hi Guillermo - We were sorry to learn from you that the incorrect address was entered when ordering as a guest (you were not logged in to your My Wordery account). Our Customer Services team are in contact with you and we're sad to hear you feel we're not doing our best to help.

Posted 8 years ago

“Delivery took too long, wish I had gone to the book selling giant instead.”

Helpful Report

Posted 8 years ago

Hi Tracy - We're sorry to hear your order didn't arrive as speedily as you hoped. If your order didn't reach you within the estimate we showed on the product page (around 10 working days) then please get in touch with our Customer Services team on help@wordery.com.

Posted 8 years ago

“Nothing stays in Order basket when computer switched off (unlike many such systems). Yesterday I put 20 books in the Wishlist to be dealt with this week and they are no longer there . Previously they remained in the Wishlist. I have lost all my list of books and have to start again. Very poor system and not helpful to users. Long list of previous orders which I haven't found out how to get rid of as they just clutter the site. As I was hoping to order about 200 books a year I find this very unsatisfactory and may well look elsewhere.”

Helpful Report

Posted 8 years ago

Hi - We're unsure from your review if you mean you added the books to your wishlist (after logging into your My Wordery account) or if you added them to the basket. Baskets often aren't saved, and our prices & stock levels fluctuate, but Wishlists should be. Our Customer Services team have sent you an email asking for more info :)

Posted 8 years ago

“I bought a Haynes manual for Nissan Pathfinder 2004-20?? but it wasn't apparent that the manual is an American edition (totally different engines) and of limited value to owners of the UK/Irish/Australian etc. Pathfinders with 2.4 diesel engines. The manual arrived promptly. It would have been helpful if the word "American" had been included at the ordering stage! PC”

Helpful Report

Posted 8 years ago

Hello Peter, Thank you for your review. We're sorry to hear the content of your book is not quite what you had expected. We're more than happy for you to return the item if it is unsuitable for you. However, we would not cover your returns postage cost on this occasion. We believe our product page provides a good description of the book and we're always happy to answer queries prior to a customer placing an order with us, if they feel there are any omissions. If you believe our product page is inadequate, please forward some more information to us to help@wordery.com. We will be happy to assist you :)

Posted 8 years ago

“The calendar is just what I wanted. However, it took so long to get here that I forgot I'd ordered it!”

Helpful Report

Posted 8 years ago

Hi Charles - If your order didn't arrive within our delivery estimate of around 10 working days (Mon-Fri) please get in touch with our Customer Services team on help@wordery.com. We're pleased to hear you like your calendar :)

Posted 8 years ago

“Poor delivery took longer than I was told , I needed the book for a climbing trip . Ordered well in advance .”

Helpful Report

Posted 8 years ago

Hi Ian - We're sorry your order was dispatched a little behind schedule, it should have reached you in around 5-7 working days (Mon-Fri). Our Customer Services team have contacted you as the service you've experienced isn't up to our usual standards.

Posted 8 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews