Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very happy with the size of the notebook, the one I had seen in a shop was of a similar price and A5 size, this so small. Quite disappointed if I'm honest.”

Helpful Report

Posted 8 years ago

Hi there - We've checked the product page and we believe the information which was included gave an accurate impression of the item: "Product dimensions 118 x 162 x 18mm", "Part of a series of handy, luxurious Flame Tree Pocket Books." It was also described as being "perfect" for "handbags". We're sorry to hear you're unhappy with your order. Our returns information's here --> https://wordery.com/cs/help#faq-returns

Posted 8 years ago

“Order did not arrive.”

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Posted 8 years ago

Hello - Our Customer Services team have replied to your email and look forward to hearing back from you so this can be sorted out. We're really sorry to hear your order's lost in the mail.

Posted 8 years ago

“My first purchase impresded me with resonable price. This one I payed 9.49 and the book states 8.99 on the back. You are not that cheap after all? is the free postage just a hoak?”

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Posted 8 years ago

Hi Per - Our prices fluctuate based on the current market rates. We're often much cheaper than the recommended retail price - please bear in mind that the price is only a recommendation from the publisher rather than a stipulation. If you're unhappy with your product, please get in touch with Customer Services on help@wordery.com

Posted 8 years ago

“Customer service were friendly enough to begin with, however as soon as I asked for a refund on items that were lost replies became sparse and completely unhelpful. I am very upset as I have always loved buying books from here.”

Helpful Report

Posted 8 years ago

Hi Briony, thanks for taking the time to review your order. We're sorry that your order didn't arrive but we are unable to amend an address on a parcel once it has been dispatched. As your address was missing your building number we have to wait for it to get back to us. We're sorry about this inconvenience but we will of course refund you as soon as it is back with us.

Posted 8 years ago

“book took 3 weeks to arrive when was estimated at 7 days”

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Posted 8 years ago

Hi there, we sorry to hear your order took longer than you anticipated. We would have expected it to have arrived in 14 working days. We hope you will give us another chance to restore your faith in us.

Posted 8 years ago

“Deliver took too long”

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Posted 8 years ago

Hello there, Thank you for leaving us your review. It's great to hear it wasn't lost; just behind schedule! The issue you encountered is not usual for our service and we hope you'll give us another chance to impress you in the future. We hope you'll enjoy your purchase. Our apologies again for the delayed arrival of your book. Wishing you very Happy Reading.

Posted 8 years ago

“Very slow delivery”

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Posted 8 years ago

Hi Faye - We'd have expected your order to reach you within around 9 working days (Mon-Fri). If it didn't arrive with you in this time, please get in touch with our Customer Services team on help@wordery.com so they can take a look?

Posted 8 years ago

“An elderly friend asked me to get a book for him. The book came ok, but now I am getting bombarded with emails. Sometimes several a day. I have tried to unsubscribe, but it has no effect.”

Helpful Report

Posted 8 years ago

Hi Martin - The option to unsubscribe is at the end of all our marketing emails. If you receive any more from us, please get in touch with Customer Services on help@wordery.com as this certainly shouldn't be happening if you've correctly unsubscribed. There are some messages from which you cannot unsubscribe - order detail emails such as confirmation and dispatch notifications.

Posted 8 years ago

“the package never got delivered”

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Posted 8 years ago

Hi - Our Customer Services team have already been in touch about your order & are working towards a resolution. They look forward to hearing back from you and we apologise for the problem.

Posted 8 years ago

“Although the delivery was free, it took a long time to come and there was no option for next day delivery. Other than that the service was very good though but that greatly impacted my service”

Helpful Report

Posted 8 years ago

Hello - We can't offer express delivery on all of our books. There's more info about that here --> https://wordery.com/cs/help#faq-delivery. Your order should have reached you within the estimate shown on our product page - around 7-9 working days (Mon-Fri) after ordering. If it didn't reach you by 12th May, we apologise for the problem & please do contact our Customer Services team on help@wordery.com.

Posted 8 years ago

“Delivery took to long”

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Posted 8 years ago

Hi there - We're sorry to hear delivery took too long for you - if it arrived after our delivery estimate (after 12th May) please do contact our Customer Services team on help@wordery.com so they can help?

Posted 8 years ago

“Not so much a bad experience but the delay encountered from order 27/4/17. Dispatch 4/5/17 with due by 8/5/17. It arrived safely but not until 10/5/17”

Helpful Report

Posted 8 years ago

Hi - Some of our books are in stock in our UK warehouse while others are in stock with our global suppliers. We include any time it takes us to source a book within the estimate on our product page. The delivery estimate for your book was around 6-8 working days (Mon-Fri) from ordering and we're pleased to hear it arrived on schedule.

Posted 8 years ago

“My book came way later than expected but the customer service was good.”

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Posted 8 years ago

Hi Rasheka - Apologies for the late arrival of your book. We hope this unusual experience won't deter you from using Wordery next time.

Posted 8 years ago

“my purchase which was a gift did not arrive on time. I was trying to track it, but because I do not have an account set up with you when I bought it I was not able to. I was unable to actually speak to anyone. I was trying to find out what had happened to it on the day I was told it would be delivered, and the only thing I could do was send a mail. I then received a mail back to say my question would be answered within 48 hours!!! the gift was late, I was not happy with the response, and surprise ruined.”

Helpful Report

Posted 8 years ago

Hi Sarah - We're sorry to hear of this misunderstanding. Our team did respond speedily but should have re-confirmed the delivery estimate shown on our product page when you contacted us again. We can see we dropped the ball on this one but our Customer Services team have just been in touch with a gesture of apology.

Posted 8 years ago

“Took a month and a half to deliver the book”

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Posted 8 years ago

Hi - Your order was behind schedule for which we apologise. Delivery should have taken place in around 7-14 working days (Mon-Fri).

Posted 8 years ago

“Delivery was fine but my order was slightly damaged. I bought a pack of cards (Gypsy Witch) and the package was a little ripped. I wouldn't normally mind so much but they're a gift so look bad”

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Posted 8 years ago

Hi there - We're sorry to hear of the damage. The people to contact are our Customer Services team on help@wordery.com. They've just been in touch to make sure this is fixed for you :)

Posted 8 years ago

“waiting long time for my purchase”

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Posted 8 years ago

Hello there - We're sorry to hear your were unhappy with the time it took for your book to reach you. If it didn't reach you within our estimate of around 8-10 working days (Not including bank holidays) please get in touch with our Customer Services team on help@wordery.com

Posted 8 years ago

“Package arrived in good condition but took almost two weeks to arrive”

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Posted 8 years ago

Dear Julie - Sorry to hear the book arrived slower than you anticipated. If it didn't reach you within our estimate of around 9 working days (Mon-Fri) please get in touch with our Customer Services team on help@wordery.com

Posted 8 years ago

“nothing went wrong, I was happy with the service. It was my handset that made a mistake!”

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Posted 8 years ago

Dear Purwanto - thanks for your message. Would you mind changing the rating for your review?

Posted 8 years ago

“You used to give customers for 10% or 20% reduction coupon for all purchased books, but nowerdays it's always only from the second book. For this change wasn't clearly explained, so I'm sure that a lot of customers have had similar experiences like me.”

Helpful Report

Posted 8 years ago

Hi there - thanks for your review. We often have different discount codes available. We hope that our explanations of our discount codes are suitable when we send them out. Sometimes our discount codes apply to all books, sometimes they apply to all bar the most expensive book on an order. If you have any queries regarding our discount codes then our Customer Services team are always happy to help at help@wordery.com.

Posted 8 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews