Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The books are insufficiently packed. Every book I have received until now had at least one corner bumped. I have still some orders running and after receipt I will evaluate if it is advisable to keep ordering books from Wordery.”

Helpful Report

Posted 8 years ago

Hi Hans - We're sorry to hear there have been problems. If your order is damaged, please get in touch with our Customer Services team on help@wordery.com? All our books should arrive in mint condition.

Posted 8 years ago

“Returned a product which was delivered to your warehouse as I understood but instead of customer service personnel checking thoroughly, they kept coming back to say item not received and even accused me of using the wrong address label (one that they had sent to me to cut and stick to the package). I had to prove with the name of the person who had received the pack (after a protracted exchange of emails) before they finally accepted reception of the item. Not good enough because at a point, they even said that I may (or may not) hear from them again”

Helpful Report

Posted 8 years ago

Hi N Asare - We've looked back over your correspondence & believe you refer to an order made through Amazon. When you initially contacted us, you didn't include your order number which sadly led to a confusion - we believed you were asking about another order, for which we apologise. We process returns after they're received in a timely fashion and are happy to help expedite this process - this is the main reason we asked you for more info. We believe the matter's been resolve but do contact Customer Services if we can help with anything else. They're on help@wordery.com.

Posted 8 years ago

“They delivered the book and it was damaged; the pages were creased, the front cover was damaged internally and the delivery took longer than expected”

Helpful Report

Posted 8 years ago

Hi Ryan - We're sorry your book arrived damaged and our Customer Services team are keen to sort things out. They're on help@wordery.com and have just emailed you.

Posted 8 years ago

“I have not yet received my order from Monday 26th which should have arrived within 4 working days. Please get in touch over email andrea.g.becker@gmail.com or mobile 07748884367 I am unhappy as my order is delayed and I urgently need it. I have placed another order today for express one day delivery. Though only need it once. please get in touch”

Helpful Report

Posted 8 years ago

Hi Andrea - We're sorry to hear your order hasn't reached you. The best way to sort this out is to get in touch with Customer Services on help@wordery.com. They'll email you in a few moments.

Posted 8 years ago

“I ordered the following book: Cognitive-behavioral Treatment for Generalized Anxiety Disorder. This book was purchased as a relative has a severe mental health condition. When the book was delivered Wordery had provided a bookmark that read in large lettering "WE'RE ALL MAD HERE. I'M MAD YOU'RE MAD..." The quote was taken from Alice in wonderland. Considering the book I had ordered related to mental health it was totally inappropriate to include this bookmark which caused me great offence. To provide a bookmark with a book related to mental health that states "YOU'RE MAD" is unacceptable and offensive. People with mental health concerns often feel stigmatised, ashamed and isolated.I understand the difficulties that would be associated with attempting to select certain bookmarks however the particular bookmark sent was totally inappropriate. I did email Wordery with this information.”

Helpful Report

Posted 8 years ago

Hi - We're very sorry for any upset the unfortunate bookmark/book combination has caused. As our Customer Services team outlined a few days ago in response to your email, all the free bookmarks included in our parcels are selected entirely at random.

Posted 8 years ago

“Late delivery”

Helpful Report

Posted 8 years ago

Hi - We're sorry to hear your delivery arrived late. Our Customer Services team have been in touch.

Posted 8 years ago

“The book I ordered was meant as a gift but it had bad tears at the top and the bottom of the spine. However, it was too late to return and reorder so I just had to give it to them and apologise for the damage which is far from ideal. Will most likely go back to shopping in actual shops in the future.”

Helpful Report

Posted 8 years ago

Hi Hal - So sorry to hear about the damage. Our Customer Services team have emailed over a gesture of apology for the problem - you've certainly not received our usual service.

Posted 8 years ago

“I ordered an etymological dictionary expecting a comprehensive tome of a book that gave the origins of all words in the English language. The one I received was 45 pages long. I'm giving 2 stars because maybe I missed something, but I'm stumped if I know what...”

Helpful Report

Posted 8 years ago

Hi James - Thanks for bringing this to our attention (the product page did not contain enough information and has been amended). Just to let you know we're always happy to answer questions before a customer orders. Our Customer Services team have just popped an email over to you.

Posted 8 years ago

“it was supposed to be a gift but it arrived like 2 weeks after the expected date you gave me”

Helpful Report

Posted 8 years ago

Hi - Our Customer Services team weren't made aware of a problem and we're sorry to hear about it now :( If your order didn't arrive within 9 working days (Mon-Fri) as estimated, please get in touch with us on help@wordery.com?

Posted 8 years ago

“Despite allowing 8 working days for my travel guide to arrive, it was delivered after I'd left for the trip. I had to buy another at full price but, with limited time to plan for the trip, it had an impact on our holiday. Very disappointing.”

Helpful Report

Posted 8 years ago

Dear David, Thank you for your review. We pride ourselves on providing an excellent service for our customers and we apologise for the unusual issue you have experienced. Our Customer Services team have just sent you a message about this.

Posted 8 years ago

“This was the first of two orders, 3 days apart. Both were expected to take 10 days for delivery. This order took 32 days to arrive, the second (WRDRY-55-65-77910683) still hasn't arrived at 33 days (I cancelled that order, as it was actually time-critical and I had to purchase elsewhere). So I'm not certain anything went wrong other than your transport contractor's claimed delivery times being one third of actual.”

Helpful Report

Posted 8 years ago

Dear Charles, Thank you for your review. We're sorry to hear that there was a problem with your orders. The issue you encountered is not usual for our service and we'd like to look into this for you, please contact us on help@wordery.com.

Posted 8 years ago

“I got my e-mail order confirmation on the same day 02/06/17 saying my order would be with me within 7 working days, then on 10/06/17 I received another e-mail saying that my order has been dispatched and would be with me within 4 days. It arrived on 15/06/17 that's 9 days if you don't count Saturday as a working day, even though the dispatch e-mail came on a Saturday . I know it was free delivery but in this day and age that wasn't very good service in my opinion.”

Helpful Report

Posted 8 years ago

Hi Teresa - We're sorry to hear you received an email stating 7 working days. The delivery estimate for your book, as shown on the product page, was around 10 working days. Please forward the confirmation email you received from us to help@wordery.com so we can research what happened? Thanks in advance for your help :)

Posted 8 years ago

“I placed my order on Saturday 3rd June 2017. The acknowledgement confirmed it would be delivered within 6 working days, that is, by Monday 12th June. In fact it was not delivered until Saturday 17th June, which is 10 working days! Not the end of the world, but to add insult to injury the book was delivered in a tightly fitting "Sealed Air" envelope and as a result the top right corner of the cover and the first dozen pages were crumpled and buckled. I had paid for a perfect book, but received something less than pristine. May I suggest you take a look at Amazon's delivery times and protective packaging.”

Helpful Report

Posted 8 years ago

Dear Peter, Thank you for your message. We're sorry to hear your item arrived damaged. Could you contact us on help@wordery.com?. We would like to resolve this issue for you as all our books should arrive in perfect condition. We look forward to hearing from you as the service you've experienced isn't up to our usual standards.

Posted 8 years ago

“I specifically searched for British sign language books for children but was sent an American sign language book. I read the book description very carefully and there was no mention of it being ASL. It was only when the book arrived that I realised it would be useless to me.”

Helpful Report

Posted 8 years ago

Hi - We'd certainly like to look into this for you. The publisher description doesn't mention ASL and Baby Sign Language is usually different from any other formalised sign language (it is often for hearing children too). Our Customer Services team will pop an email over to you so we can sort this out.

Posted 8 years ago

“I ordered my audiobook sometime around the 16th of May and it did not arrive until the 17th June. I even had to send an email to find out what was going on after about two weeks because it had not arrived. When it finally arrived, the packaging was in a poor state. The box containing the audiobook was battered and ripped. I have not had a chance to check the contents but I hope the CDs are still in a good order. Unfortunately, I will not be ordering anything from sorcery again.”

Helpful Report

Posted 8 years ago

Hi Bev - We're sorry to hear your order was delayed. Our Customer Services team have been in touch.

Posted 8 years ago

“Products are amazing and really well packaged but delivery was absolutely awful. Took ages to come and the website were really bad about updating me on what was going on, I emailed customer service a few times and on all occasions I found them quite patrionising in attempt to be reassuring. I clearly knew something was wrong with my delivery and they refused to find out what was going on and kept telling me it was on the way when it was not.”

Helpful Report

Posted 8 years ago

Hello - We're really sorry about the problem with your order. You certainly haven't experienced our usual service levels. The Customer Services team have been in touch with you.

Posted 8 years ago

“Took to long for delivery. Was ordered on 1 June, received an email on 7 June to say that it had been dispatched. But it did not arrive until 20 June.”

Helpful Report

Posted 8 years ago

Hi - We're sorry your order was a few days behind schedule. Our Customer Services team have sent you a further gesture of apology.

Posted 8 years ago

“The book on straw gardening that I purchased was basically a pamphlet”

Helpful Report

Posted 8 years ago

Hi Mr PA Howard - Sorry to hear you're unhappy with the content of the book. We haven't received any other complaints about this item & would welcome more information so we can review. Please do contact us on help@wordery.com.

Posted 8 years ago

“Delivery time was fine but the book poor value for the money.”

Helpful Report

Posted 8 years ago

Hi - We're sorry to hear you don't like the content of the book. Our Customer Services team have popped an email over to you to discuss this.

Posted 8 years ago

“I don't think that the book has actually arrived yet! I was away from 8 - 15 june and thought it would be here when i returned. Any suggestions?”

Helpful Report

Posted 8 years ago

Hi Sally - Our Customer Services team are the people to help :) They're on help@wordery.com and have just popped an email over to you.

Posted 8 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews