Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE PACKAGING IS NOT VERY GOOD. THE TOP EDGE OF THE MAP IS SLIGHTLY DAMAGED (CREASED). OTHERWISE I AM HAPPY, THE QUALITY OF THE MAP IS GOOD AND JUST WHAT I WAS LOOKING FOR.”

Helpful Report

Posted 7 years ago

Hi Paul - we're sorry to hear your map was damaged. Our Customer Services Team have sent you a message to resolve this for you.

Posted 7 years ago

“It is irritating that although the font size of a book is known to the publisher, this information is not used by the seller. Those with less than perfect sight find some of the font sizes in books difficult to read and this one is no exception. This is really where there seems to be no substitute to visiting a bookshop, but for Wordery, it would be so easy to rectify.”

Helpful Report

Posted 7 years ago

Hi Robert - Sometimes the font size is indicated to us by the publisher (via book data) but very often that information isn't transferred to us. If you're concerned about the font on a particular book, do contact our Customer Services team on help@wordery.com; they're happy to help with product queries :)

Posted 7 years ago

“It didnt get dispatched for over a week even though it said it was”

Helpful Report

Posted 7 years ago

Hi there, we're sorry to hear of this issue. This issue is highly unusual and we can only but apologise profusely for the delay in delivery. We hope this doesn't deter you from shopping with us again.

Posted 7 years ago

Hi Steven - We're a little confused by your review as the book was dispatched on 26th July. If you mean it didn't reach you in good time after it was dispatched, please get in touch with our Customer Services team on help@wordery.com.

Posted 7 years ago

“Placed order as a gift, two weeks ahead of time, only for it to be delayed and arrive late. Annoying.”

Helpful Report

Posted 7 years ago

Hi there, we're sorry to hear of an issue with delivery. This is highly unusual as fast delivery times is something that we pride ourselves on. We apologise profusely for any inconvenience this issue caused.

Posted 7 years ago

Hi - We're sorry for the delayed shipment. We still anticipated it would reach you very close to the original estimate (of around 28th July) and we hope you'll accept my apologies if that was not the case. Please do get in touch with Customer Services on help@wordery.com so they can help?

Posted 7 years ago

“The pages started to fall out of the book whilst reading it for the first time. This is not Wordery's fault I'm sure but the publisher has used very cheap binding methods meaning the book is not fit for purpose.”

Helpful Report

Posted 7 years ago

Hi there, We're sorry to hear of an issue with the book you ordered. Our customer services team have been in touch via email to try and help resolve the issue.

Posted 7 years ago

Hi - Our Customer Services team have been in touch and they look forward to hearing back from you so this can be sorted out :)

Posted 7 years ago

“Delivery was slow. I ordered the Road Atlas on 3 July it arrived 2 August. When I contacted Wordery the response was prompt and reassuring I was advised I could get a replacement or credit if the Road Atlas was not received after 2 August - so it arrived on the last possible day.”

Helpful Report

Posted 8 years ago

Hi there, we're sorry to hear this. We pride ourselves on our fast delivery times so this is highly unusual. We apologise profusely for any inconvenience the delay caused you.

Posted 7 years ago

Hi Anthony - While we're pleased to hear the book reached you we're sorry for the delay (it should have arrived with you by around 24th July). We hope this won't deter you from using Wordery in future as our estimates are usually accurate.

Posted 7 years ago

“The book was very low quality and was just a scanned copy from a university library book.”

Helpful Report

Posted 8 years ago

Dear Ross, Thank you for reviewing us. We are really sorry that there was an issue with your Wordery Order. Could you contact us on help@wordery.com? We'll get our Customer Services team to check that out.

Posted 8 years ago

Hi Ross - We've added a more extensive description to the product page for this book We're sorry to hear you were disappointed and we've emailed you with a gesture of apology for the slightly sparce listing from which you purchased.

Posted 7 years ago

“Im still waiting on my order. Can you help?”

Helpful Report

Posted 8 years ago

Hi Jojo - The people to help are Customer Services, who are on help@wordery.com. They're on the case and will be in touch soon.

Posted 8 years ago

Dear Jojo, Thank you for your review. Could you contact us on help@wordery.com?. Our Customer Services team have just sent you a message about this. We look forward to hearing from you soon.

Posted 8 years ago

“Heavy paperback books arrived in a poor paper envelop so got badly damaged in transit. Will not be ordering again”

Helpful Report

Posted 8 years ago

Hi - Sorry to hear this! All our books should arrive in perfect condition - our Customer Services team have been in touch.

Posted 8 years ago

“I was pleased with the books, but when I unsubscribed from further emails from you, it didn't work. I have just sent an email asking you to unsubscribe me manually.”

Helpful Report

Posted 8 years ago

Hi Graham - Our Customer Services team have responded to your query :)

Posted 8 years ago

“Took more than 2 weeks to deliver”

Helpful Report

Posted 8 years ago

Hi - There was a problem with your order for which we apologise :( Our Customer Services team have been in touch with a gesture of apology.

Posted 8 years ago

“Good CS team kept me updated although in a two-book, both in-stock order - one book arrived to Sydney in 8 days the other book dispatched the same day arrived 34 days later although they promised to replace or refund if it didn't arrive. By then I had to buy it elsewhere and mail express as it was a present.”

Helpful Report

Posted 8 years ago

Hi - Oh dear - so sorry to hear you had to re-buy. Our Customer Services team are getting in touch to see if we can help sort this out for you.

Posted 8 years ago

“The books took longer then you said they would to arrive. No tracking available so did not know roughly what time of day they would come. As it was a big heavy parcel of 10 books I had to wait in all day for it!”

Helpful Report

Posted 8 years ago

Hi Natasha - There was a hold-up with your order, for which we hope you will accept our apologies. The service you've experienced isn't up to our usual standards and books usually reach our customers well within our estimates. Our Customer Services team have just been in touch with you.

Posted 8 years ago

“When I ordered the book, NOWHERE did it state that it was not in stock and had to be ordered until after the purchase was complete. I received an email stating it would be with me in 13 working days. When I checked the on the order, it was being pushed out for almost a month. I sent in a request to cancel my order and was given a reply that "due to the stage of processing your order has now reached I am unable to prevent the dispatch of your order to you. We are sorry for any inconvenience which may be caused by our automated processing system." According to the website at that point, the book had not even shipped. Either the automation needs updating or retraining.”

Helpful Report

Posted 8 years ago

Hi Kenneth - Delivery estimates, which include any anticipated dispatch time, are included on each of our product pages. We're sorry your order was dispatched 3 days behind schedule and our Customer Services team should have spotted this; we hope you'll accept our apologies for this human error. They'll be in touch again in a few moments.

Posted 8 years ago

“Too many books arrive damaged.”

Helpful Report

Posted 8 years ago

Hi - We're sorry to hear you feel that way; our Customer Services team are always happy to help with any problems. Catch them on help@wordery.com.

Posted 8 years ago

“I contacted your office with regards to a wrong information on the postage address 5 mins after ordering and was told that nothing could be done. 5 mins after ordering, i could not amend the order and was told my order was been shipped out. i did not receive that order for over 5 working days. Not happy with your services.”

Helpful Report

Posted 8 years ago

Hi - We do have to rely on customers ensuring the correct details are submitted to us when ordering. If the book order's returned to us, we'll be back in touch with you as soon as possible.

Posted 8 years ago

“I am still waiting for the order to arrive. Where is it?”

Helpful Report

Posted 8 years ago

Hi Sue - Our Customer Services team are there to help on help@wordery.com. They've just been in touch with you so things can get sorted out :)

Posted 8 years ago

“Customer service was good. Books took way to long to arrive. Ordered from book depository and received 2 full orders in the time id received one from you guys. Sorry, I'll be using them in the future.”

Helpful Report

Posted 8 years ago

Hi Troy - We're sad your first order with us wasn't indicative of our usual great service. Our Customer Services team have been in touch with a gesture of apology.

Posted 8 years ago

“Dreadfully slow delivery involving backwards and forwards E mails. Helpful staff but Wordery really does need to sort out its delivery procedures. In 2017 snail speed deliveries are unacceptable when measured against the likes of Amazon.”

Helpful Report

Posted 8 years ago

Hi Leslie - We're sorry Royal Mail delivered a few working days (Mon-Fri) outside of the estimate :( We hope it won't deter you from using Wordery in the future as our estimates are usually a great guideline for when to expect the book :)

Posted 8 years ago

“One out of two books has still not arrived seven days after the latest delivery date and far too late for the childs birthday. Used Wordery before to get gifts to this address before with no problems. A big disappointment all round.”

Helpful Report

Posted 8 years ago

Hi Edward - We're sorry to hear your book hasn't arrived. This service isn't up to our usual standards (the service you've already been happy with) and our Customer Services team will be in touch in a few moments to try their best to fix things :)

Posted 8 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews