Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The length of time it took to deliver the parcel which should have been the 28th of August.”

Helpful Report

Posted 7 years ago

Hi Lynn - We'd like to look into this with you. Our Customer Services team have been in touch.

Posted 7 years ago

“Hi, as you have asked, ...I totally love the product... Unfortunately it was raining when delivered, and the parcel was left out side as I was on holiday. My son brought in the package same day and said it was soaking. As a result the covers are a bit warped. Which is disappointing. You may need to consider delivery for such unfortunate occasions as paper and rain do not sit well together. Gilly james ☹️ Sent from my iPhone”

Helpful Report

Posted 7 years ago

Hi Gilly - Sorry to hear that! The parcel shouldn't have been left outside, unless a note was left asking them to do so. Our Customer Services team have been in touch today to fix things.

Posted 7 years ago

“My order was accepted but uou did not have it in stock.”

Helpful Report

Posted 7 years ago

Hi Silvano - We're sorry for the delay in the dispatch of your order. There was a problem in our warehouse for which we apologise profusely.

Posted 7 years ago

“The delivery service was fine However when my books arrived there was no figure/ price on the receipts which I need to forward to my funding body who is helping me with my course equiptment costs. I am now out of pocket and when contacting Wordery to ask if there was a possibility to get a more detailed receipt, I received no response what so ever. Good selection of books, Crap customer service”

Helpful Report

Posted 7 years ago

Hi Otis - Our Customer Services team responded to your query. However, I can see when you used our Contact Us form, you mis-typed the email as: "htmail.com". We didn't spot that error when replying to you so, although we did reply, our email was lost. We've been in touch again (catch Customer Services on help@wordery.com).

Posted 7 years ago

“I ordered book which was not suitable. .....when email u were not helpful now l am stuck with a book unsuitable to give my 8 year old granddaughters boo hoo...m”

Helpful Report

Posted 7 years ago

Hi Margaret - We're deeply saddened by your review :( We offered some suggestions and hoped they would be helpful to you. The book you purchased is a classic text and no alternative, abridged versions, are available in our range. We'll send our email to you again - we hope you mean it was simply not received.

Posted 7 years ago

“Delivery times bad You didn't say it would take 15 days until I bought the product”

Helpful Report

Posted 7 years ago

Hi - We're sorry there was an unusual delay in the dispatch of your books. If you'd like to discuss this further, please get back in touch with Customer Services on help@wordery.com and we hope you'll accept our apologies.

Posted 7 years ago

“Website advised me that book would be delivered in 3 to 4 days.....4 days later I received an email saying that the book had been dispatched that day and should be there in 3 to 4 further days! recipient very happy when book arrived....but 4 days after their birthday”

Helpful Report

Posted 7 years ago

Hi Hilary - So sorry your special order arrived with you behind the estimate. Our Customer Services team have been in touch.

Posted 7 years ago

“The book was advertised as in French and English but I was only sent the French version.”

Helpful Report

Posted 7 years ago

Hi - Our Customer Services team were sad to see you hadn't contacted them. The faulty info has been altered and we've just sent you a message.

Posted 7 years ago

“Hardback book cover arrived damaged. Disappointed”

Helpful Report

Posted 7 years ago

Hi - Sorry to hear that :( Our Customer Services team are on help@wordery.com and they're always keen to fix things if anything goes wrong. They'll be in touch :)

Posted 7 years ago

“First problem with using Wordery. A "new packing machine" led to my delivery taking two weeks. Which meant I couldn't take the two travel guides I purchased on holiday. Total waist of money.”

Helpful Report

Posted 7 years ago

Hi Gary - We're sorry for the unique problem with this order. Our Customer Services team have just been in touch to try to sort this out for you.

Posted 7 years ago

“Product took ages to come....in fact, it still hasn't arrived”

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Posted 7 years ago

Hi Chris - Our Customer Services team have been in touch to fix this for you :)

Posted 7 years ago

“The book you sent had an index that had no relation ship to the pages, and I have never had a guide book that did not have a map. I only hope the Tourist Information Center can produce something u8seful.”

Helpful Report

Posted 7 years ago

Hello! We're sorry to hear about that. One of our customer service team member sent you an email to try and resolve this issue.

Posted 7 years ago

“My order took a week to arrive when it had said it would only take 1 - 2 days. I submitted a query and have still not heard back from anyone. Bad customer services.”

Helpful Report

Posted 7 years ago

Dear Jessica, Thank you for your review. We're sorry your order didn't arrive on schedule; we've refunded you in full for the delivery fee. Please note that it may take a few days to appear on your account. We're very sorry for the unusual issue you have experienced and for the inconvenience caused to you.

Posted 7 years ago

Hi - Our Customer Services team responded to your query within a couple of hours. If you haven't received their reply, please get in touch on help@wordery.com again?

Posted 7 years ago

“I was initially told delivery would be in 4 days. In fact it took considerably longer.”

Helpful Report

Posted 7 years ago

Hi Jeff - We're sorry that a unique problem in our warehouse led to a delay with your order. If the parcel arrived too late for your purposes, please get in touch with Customer Services so they can help?

Posted 7 years ago

“Disappointed that I paid for express delivery [2-3 days] but did not receive for 4 days, waste of that postage and the box was damaged, so did not look good as a present - also I did not ask to be sent promotional emails from you - thank you for asking”

Helpful Report

Posted 7 years ago

Hi Elaine - Really sorry to hear you experienced problems. Our Customer Services team will be in touch to fix things. You can opt out of our emails at any time as all promotional emails contain an unsubscribe link.

Posted 7 years ago

“The packaging is always too big to fit through my letterbox. I will stop ordering from Wordery if this continues as it is very inconvenient.”

Helpful Report

Posted 7 years ago

Hi Hannah - Most of our packaging is designed to fit through a standard letter box. Our Customer Services team have just been in touch with you.

Posted 7 years ago

“Took far too long to arrive & when I emailed you to ask about it, my email was completely ignored”

Helpful Report

Posted 7 years ago

Hi Jane - We've researched that for you and, although our Customer Services team did reply, we're sorry to hear their reply wasn't received. They've just been in touch again.

Posted 7 years ago

“Poor communication and delivery. Parcel took a long time to get here. In this day and age it is typical to allow 2-3 working days for delivery. I didn't receive my parcel until 10working days had passed. Very poor service. Wouldn't order from here agin.”

Helpful Report

Posted 7 years ago

Hi Chelsea - We're sorry to hear your parcel arrived behind schedule; it should have been received in around 7-9 working days (Mon-Fri). The delivery estimate for our products vary and we always show the expected delivery time on each product page (some of our books are delivered in 2-3 working days).

Posted 7 years ago

“I ordered and paid for two books at the same time, the first arrived quickly and the second still hasnt arrived aver a month later.......!”

Helpful Report

Posted 7 years ago

Hi Belinda, we're sorry to hear of an issue with your order. Our customer services team have been in contact with you to look for a resolution. We apologise profusely for this order issue.

Posted 7 years ago

“I have ordered 3 books recently, 2 of them were in excellent condition. Unfortunately 1 of the purchases was not, it was in poor condition. The corner of the book was creased and it was torn at the top and bottom of the cover. I have e-mailed Wordery via their website and again from my own personal e-mail address. They have not responded. They do not have a contact telephone number so there is nothing I can do. Very disappointed!”

Helpful Report

Posted 7 years ago

Hi Jane - We've investigated and can see that a typo when you used our contact us form led to a break-down in communication. Our customer Services team have been in touch :)

Posted 7 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews