Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the wrong edition of the book I ordered and when I contacted customer services there was no sort of compensation at all. I was looking for a specific edition which was the only one displayed on your website, which is why I purchased with you. If i had wanted the older edition then I could have got it cheaper elsewhere...”

Helpful Report

Posted 7 years ago

Hi Marta - We've reviewed the correspondence you had with our Customer Services team and we're sorry to say a human error has occurred. They'll be in touch with you in the next few moments.

Posted 7 years ago

“International delivery to Canada was poor (arrived finally Sept.4) took over a month to get here.”

Helpful Report

Posted 7 years ago

Hi Sandra - We're sorry for the delay with your order. Occasionally things are delayed in transit and apologise that this impacted your delivery.

Posted 7 years ago

“Good product and good price but delivery ridiculously slow. Almost 2 weeks to deliver something that could be just posted out. Some companies offer next day delivery.”

Helpful Report

Posted 7 years ago

Hi - Great to hear you're happy with the book! We do offer express delivery for some of our books :) The item you purchased can't be ordered with express delivery. Our product pages always indicate the anticipated dispatch & delivery times combined, for your book it was 7-9 working days (Mon-Fri).

Posted 7 years ago

“After emails promising delivery I still have not received my book ,after emailing you also”

Helpful Report

Posted 7 years ago

Hi Lynda - Our Customer Services team try their best to respond within 24 hours. We can see you emailed yesterday evening and our team will be back in touch very soon.

Posted 7 years ago

“Confusing. I ordered 3 books was told they were 'delayed' then told that one was cancelled but the other two never arrived - but they have only refunded for one. Now I ordered a single copy of the same to make up the third one and it came immediately. What is happening????”

Helpful Report

Posted 7 years ago

Hi Auriel - We believe you're referring to another order? Please get in touch with Customer Services on help@wordery.com with your full order details so we can check out what happened for you?

Posted 7 years ago

“Free delivery should not take this long, over 2 weeks!!”

Helpful Report

Posted 7 years ago

Hi - The delivery estimate for your books was around 6-8 working days (Mon-Fri). It sounds as though your order reached you close to this estimate and we're sorry to hear you were unhappy with the speed. Please do get in touch with Customer Services on help@wordery.com if you'd like to discuss this with our team?

Posted 7 years ago

“The book was rattling around in the box.”

Helpful Report

Posted 7 years ago

Hi John - If your book was damaged, please get in touch with our Customer Services team on help@wordery.com so they can sort things out?

Posted 7 years ago

“Shipping took much longer than expected. Ordered another book at the same time from UK to Australia, came much quicker from the other seller.”

Helpful Report

Posted 7 years ago

Hi Dave - We're sorry to hear your book was a little behind schedule :( Our Customer Services team have been in touch.

Posted 7 years ago

“Wasn't happy with the way you send the book in cardboard sleeve without plastic wrapping or bag. Item arrived partially damp on corner due to it had been raining.”

Helpful Report

Posted 7 years ago

Hi David - We try to be as environmentally friendly as possible but it shouldn't cause any problems with your book parcels :( Our Customer Services team have been in touch.

Posted 7 years ago

“Sent three books when I had ordered two, so now I have two copies of the same book. I did try to explain by email but with no success . A phone contact would be so much easier but they do not seem to have one.”

Helpful Report

Posted 7 years ago

Hi - As an online bookshop, the best way to reach us is online at help@wordery.com. We received no email from you indicating that you'd received an extra book, only the books which were ordered from us :/ Our Customer Services team will be in touch again in a few moments.

Posted 7 years ago

“Both books I ordered arrived later than stated - it took over a month in both cases”

Helpful Report

Posted 7 years ago

Hi - We're sorry to hear that :( Your book order was dispatched on time and should have arrived by around 3rd August. If it didn't reach you by around this date, please get in touch with our Customer Services team on help@wordery.com.

Posted 7 years ago

“My pre-ordered book was late at being dispatched and I was not given any update on the order: I had to email in myself to find out what was wrong. I did get a prompt reply, however, from a friendly customer service rep.”

Helpful Report

Posted 7 years ago

Hi there, We're sorry to hear of an issue with your order. With regards to pre-orders they usually are dispatched on or just after the publication date. These dates are subject to change however. We hope our customer services team have been able to resolve the issue for you.

Posted 7 years ago

“Nothing was pleased so pleased and satisfied with your handlingg of ORDER to the ROYAL MEWS SHOP........BUT I WANTED MORE COPIES of the BOOK than you had in store.....I was too surprised to receive 10 Separate POSTINGS.......I intended to give you 5 STARS Clicked No 5 I thought.......BUT it reegisteers as ONE.........You DID better han that.”

Helpful Report

Posted 7 years ago

Hi there, we're glad to hear you were happy with our service and we look forward to seeing you again soon.

Posted 7 years ago

“Book delivered water damaged. Obviously happened in transit but also reflects poor choice of non-waterproof packaging on the part of Wordery. You have to be confident in an online retailer that the item will be delivered in good condition. Probably won't use again due to this.”

Helpful Report

Posted 7 years ago

Dear Scot, Thank you for your review. We apologise for the issue with your order. All of the items that we sell should reach you in perfect condition. Could you contact us on help@wordery.com? We will be happy to resolve this for you. We look forward to hearing from you soon.

Posted 7 years ago

“The packaging for me standard sized paperback was ridiculous. Not only is this a total waste environmentally but it also meant it couldn't be delivered through my letterbox and I had to collect from the Post Office at considerably inconvenience. Won't continue ordering if this is a permanent change in packaging.”

Helpful Report

Posted 7 years ago

Hi Jamie - thanks for taking the time to leave a review. We try to put items in the most suitable packaging possible in order to protect them. All our cardboard packaging is made from recycled material and it is also suitable for recycling itself so it doesn't cause any waste. If your item was damaged in any way then please let our Customer Services Team know on help@wordery.com

Posted 7 years ago

“Wasn't a great Buy. A lot of useful knots not included”

Helpful Report

Posted 7 years ago

Hi - Sorry to hear you're not enjoying your book. If you feel our description on the product page was incorrect, please get in touch on help@wordery.com?

Posted 7 years ago

“Normally very good, particularly on price. But this particular order has not arrived 15 days after dispatch.”

Helpful Report

Posted 7 years ago

Hi - An incomplete address was given to us :( We've kindly arranged replacements for you despite this error which was made when ordering.

Posted 7 years ago

“The package was left on the doorstep as I was away. My neighbour saw it and took it in because rain was imminent. The rain was very heavy and the book would have been ruined, had it not been for my neighbour's initiative. I would have expected the delivery driver to call at one of my neighbours in the event of not getting answer.”

Helpful Report

Posted 7 years ago

Hi Ralph - We're really sorry to hear our delivery partner let us down; they should have left a missed delivery note and taken the book back to their depot. Please pass on our thanks to your neighbour and we'll take this up with out delivery partner.

Posted 7 years ago

“I have ordered more than 5 books but only receive one bookmark. Book depository is more generous on this.”

Helpful Report

Posted 7 years ago

Hi Tina - We're sorry to see you've given us a bad review because you'd like more of our free bookmarks :( We try to include one in each of our parcels and hope that you'll order from us again in the future.

Posted 7 years ago

“One of the clothbound books that I purchased had black ink stains on it. I'm a great fan of wordery because of the convenience and variety of books available, but it was disappointing to find the stains when the books were delivered.”

Helpful Report

Posted 7 years ago

Hi - Oh dear, your books should all have reached you in perfect condition. Our Customer Services team have been in touch and look forward to hearing back from you.

Posted 7 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews