Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was not despatched as per website date. Contact with your company was less considerate than I would have expected. I was made to feel I was at fault.”

Helpful Report

Posted 8 years ago

Hi - We're sorry our message gave that impression :( It was certainly not intended to convey that! We appreciate the feedback. Our Customer Services team have been in touch with a gesture of apology.

Posted 8 years ago

“Ordered on the 3rd July , received on the 21st July missed my daughters birthday by 8 days . Thought you were writing the books yourself , won't be ordering from you again ????????”

Helpful Report

Posted 8 years ago

Hi there, We're sorry to hear this. We do pride ourselves on fast delivery and we're sorry that this wasn't the case for your order. This is a rare occurrence and we apologise profusely.

Posted 8 years ago

“I specifically ordered the books for holiday reading, approximately two weeks before going away. As all were supposedly in stock and the estimated delivery time was well within this time period, I expected to have all three books prior to leaving the country. Only one of the three was delivered on time. If a book is not in stock, don't advertise that it is, as this is misleading and leads to disappointment. I will be thinking very carefully before ordering from you again.”

Helpful Report

Posted 8 years ago

Hi Rebecca - The two books which didn't reach you in time had longer delivery estimates on our product pages, they should have arrived in around 6-8 working days. We're sorry for the unexpected delay with your order - it is most unusual. Our Customer Services team will be in touch with an extra apology.

Posted 8 years ago

“The book was thrown over the gate in the rain and became wet and partially spoilt though still readable”

Helpful Report

Posted 8 years ago

Hi Roger - Very sorry to hear this! Our Customer Services team have been in touch today.

Posted 8 years ago

“Delivery time was very long, much longer than delivery from other online sellers”

Helpful Report

Posted 8 years ago

Hi - The delivery estimate for your book was around 7-10 working days (Mon-Fri). If it didn't arrive within this estimate, do get in touch with Customer Services on help@wordery.com.

Posted 8 years ago

“Although the book is what I wanted the delivery took forever, quoted 8 days and took 11 days. Wouldn't buy again based on this delivery time when I can get from Amazon next day delivery. it would be worth the bit extra from Amazon.”

Helpful Report

Posted 8 years ago

Hi Peggy - The delivery estimate on the book's product page when you ordered was around 8-10 working days (Mon-Fri). We're sorry to hear it arrived slightly behind schedule. We offer express delivery on some of our books too, details here --> https://wordery.com/cs/help#faq-delivery

Posted 8 years ago

“Very pleased to have the book. Packaging could have been better. The book no doubt moved about in the H/5 'Sealed Air' envelope, which is bigger than the book and has very thin bubble-wrap. No separate wrapping within. Top of spine (and cover) slightly bumped. Thank you for asking.”

Helpful Report

Posted 8 years ago

Hi Peter - We're sorry to hear that and our Customer Services team will be in touch in a few moments.

Posted 8 years ago

“Cost £2.50 to return a £10 notebook, i.e returns at the individual's own expense. Still not received acknowledgement it has arrived - maybe it hasn't who knows!!”

Helpful Report

Posted 8 years ago

Hi Chris - If you mean you changed your mind about the book and returned it to us for a refund, do get in touch with our Customer Services team on help@wordery.com - they'll be happy to check if it's been returned to us yet. Details on returns of unwanted items can be found here --> https://wordery.com/cs/help#faq-returns

Posted 8 years ago

“I paid £4.95 for 'next working day delivery'. I ordered on Saturday, hoping for delivery on Monday, which is the next working day after Saturday. It was only dispatched on monday, and my friend got in touch on Thursday to say it had arrived (her birthday was monday.)”

Helpful Report

Posted 8 years ago

Hi Tanya - We've checked the tracking and it arrived on Tuesday. Our Customer Services team have been in touch with a postage refund - we're really sorry for the delay.

Posted 8 years ago

“Quite a long delivery time”

Helpful Report

Posted 8 years ago

Hi - If your order didn't arrive within the delivery estimate on the product page of 7-9 working days (Mon-Fri), or another delivery estimate was displayed to you, please get in touch with Customer Services on help@wordery.com as they'd like to look into it for you.

Posted 8 years ago

“The delivery time far exceeded that claimed on your website when I placed the order, & was far, far longer than any I have experienced when dealing with other internet book suppliers. When I approached Wordery for help, the overall feeling I got was one of avoidance rather than concern & assistance. I have grave doubts as to using your facility in future.”

Helpful Report

Posted 8 years ago

Hi Jeff - The delivery estimate for your book was shown as around 7-9 working days (Mon-Fri) on our product page. We received news from you that your order arrived within this estimate and we're sorry we missed your mention of being unhappy with the delivery time.

Posted 8 years ago

“Hi! I ordered 2 books and although delivery was fast and prices ok, one of the books had a stripe of cardboard stuck on the back cover of the book. It was not from the envelope it was sent in. took me a while to rub it out, very strong glue and looks dirty. I was wondering, the person who packed the books, impossible to ignore it and still sent it. I was disappointed as the previous time i ordered from you, everything was perfect.”

Helpful Report

Posted 8 years ago

Hi Patelaki - Sorry to hear your book was damaged. The best way to get this fixed is to contact our Customer Services team (they're on help@wordery.com). We've passed this message on to them and they'll be in touch in a few moments :)

Posted 8 years ago

“I ordered a book at the end of June Nikon 3400 for Dummies but as of today it has not arrived.”

Helpful Report

Posted 8 years ago

Hi Richard - Our Customer Services team have already responded to your query. We're really sorry the service you experienced wasn't up to our usual standards.

Posted 8 years ago

“To be honest the book had dirty marks on both front and back covers.”

Helpful Report

Posted 8 years ago

Dear Eric - thanks for letting us know this. Our Customer Services team has just sent you a message in order to resolve this for you.

Posted 8 years ago

“From start to finish the order took to long, wanted my book for a holiday and it never arrived in time.”

Helpful Report

Posted 8 years ago

Hi Paul - We're sorry that your book didn't arrive in time for your holiday. Please contact our Customer Services team on help@wordery.com so that we can find a suitable solution for you.

Posted 8 years ago

“Over two weeks for delivering an Australian book purchased in Australia is just too slow.”

Helpful Report

Posted 8 years ago

Hi Alcides - Wordery is a UK company and we dispatch most of our items from the UK. We're sorry to hear you thought the delivery was too long, the delivery estimate should have been displayed before ordering. Please contact our Customer Services team on help@wordery.com if you would like more information about your order.

Posted 8 years ago

“Took a ridiculously long time to arrive!”

Helpful Report

Posted 8 years ago

Hi there - Sorry to hear you were unhappy with the delivery time. The item you ordered had a slightly longer delivery estimate as it was coming from one of our suppliers. This longer delivery estimate will have been displayed on the product page before ordering. If you would like more information about this or if you have any other queries then please contact our Customer Services team on help@wordery.com

Posted 8 years ago

“Extraordinarily long delivery time. I read before I completed my order that the delivery time could be up to 21 days, but I thought that was an extreme and didn't expect it would take that long. I ordered two language phrasebook's one in French one in Italian. They we are shipped separately. I received the French book within about two weeks. The Italian book came after I had already departed for my trip. I will not use Wordery again, I'll just go to my local bookstore”

Helpful Report

Posted 8 years ago

Dear Bonnie - We're sorry to hear that you are unhappy about our estimates. Some of our books have a longer delivery estimate that others as they are coming from one of our suppliers. We display the delivery estimate on the product page before ordering .

Posted 8 years ago

“The book looked used, even though I bought it new. It was a present for someone and I was too embarrassed to give them it because it looked like I had bought it second hand.”

Helpful Report

Posted 8 years ago

Hi Emma - Our Customer Services team would have been happy to sort this out for you. We can't see an email from you so please get in touch with them on help@wordery.com. They've just popped an email over to you.

Posted 8 years ago

“Good service overall, in terms of quality and matching the description and how the product was packaged. However the time the products took to arrive wasn't as great. After waiting 1 and a half weeks my books came yet they should have came over a week earlier.”

Helpful Report

Posted 8 years ago

Hi Harry - We're sorry your parcel was delayed in the mail. We hope you'll give us another chance to impress you in the future - our delivery estimates are usually very accurate.

Posted 8 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews