Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to supplying an incorrect address I have still not received the book I ordered. Currently waiting to see if this has been returned.”

Helpful Report

Posted 7 years ago

Hi Tim - We're sad to hear you believe the missing address line to be a fault of Wordery. When ordering, we must rely on our customers entering the correct and complete address. If the book is returned to us, we'll get back in touch with you.

Posted 7 years ago

“You do not provide a delivery (an international shipment) with a tracking number! So I usually don't get my orders at all.”

Helpful Report

Posted 7 years ago

Hi Alexander - Our delivery partners are usually very reliable. If you experience any problems, our Customer Services team is there to help.

Posted 7 years ago

“The time the book took to arrive.”

Helpful Report

Posted 7 years ago

Hi - We're sorry for the delay with your order. We've been in touch today with a gesture of apology.

Posted 7 years ago

“I have never received my order...”

Helpful Report

Posted 7 years ago

Hi Roxanne - Our Customer Services team will help you with this - they're on help@wordery.com and will be in touch soon.

Posted 7 years ago

“I was disappointed that the packaging was excessive for the size of the book. The book should have been able to be delivered through the letter box. Instead because of the size of the packaging it was left at the front door. We were on holiday and it was only thanks to my neighbour who was checking our house that the book was safely retrieved. If he hadn't done so the book could have been stolen and in the absence of a note I would have assumed the book hadn't been delivered. This is my first purchase with Wordery and I'm reluctant to order again if this is the usual practice of the courier.”

Helpful Report

Posted 7 years ago

Hi Moira - We're really sorry to hear the mail person left your parcel outside - they certainly do not have our permission to do so.

Posted 7 years ago

“Very slow to deliver a book”

Helpful Report

Posted 7 years ago

Hi Raymond - If your order arrived outside of our delivery estimate (around 7-9 working days, Mon-Fri) please do get in touch with Customer Services on help@wordery.com.

Posted 7 years ago

“I placed my order on 15th September and it’s now 5th October with no sign on it! I’m currently emailing back and forth with one if your team to try and arrange for it to be resent but I ordered early because I wanted it for this evening.”

Helpful Report

Posted 7 years ago

Hi - We're sorry your book was lost in the mail. As you've mentioned, our Customer Services team are sorting this out for you and we apologise that it won't be with you in time for the intended purpose.

Posted 7 years ago

“It was a speedy delivery but the book was damaged inside and out.”

Helpful Report

Posted 7 years ago

Hi Karen - Really sorry to hear that :( Our Customer Services team are keen to fix this and have just been in touch.

Posted 7 years ago

“I emailed twice to customer service but received zero respone. I wanted to return one of the books back and get a refund.”

Helpful Report

Posted 7 years ago

Hi Pam - We've liaised with Customer Services and can find only one message from you. The email address was entered incorrectly when using our contact us form (there was a typo). So, although our team did reply, it didn't get through to you. They've just been in touch again.

Posted 7 years ago

“The book's cover was wrongly displayed on your web page: it did not show it was walking tours of Aberdeenshire. I returned it to you on 21 September 2017 (Royal Mail promised delivery within 3 working days). I have still not been refunded the full purchase price. James Lavell 02/10/17”

Helpful Report

Posted 7 years ago

Dear James, Thank you for your review. We're sorry that there was an issue with your order. Our Customer Services team have just sent you a message about this. We look forward to hearing from you soon!

Posted 7 years ago

“I ordered a road atlas on the morning of Monday 11 September. This allowed a full four working days for delivery so I would be able to use it for a road trip starting on Saturday 16 September. However, the atlas wasn't delivered until Monday 18 September, i.e. after I had gone away. So the 'four working days' for delivery wasn't from the day of purchase, but from the day of dispatch.”

Helpful Report

Posted 7 years ago

Hi Guy - Usually books do arrive within our estimates. We hope you'll accept our apologies that your book didn't arrive in time for your trip.

Posted 7 years ago

“The book took a really long time to arrive - think was down to the supplier but still annoying as it was ordered for a present and took longer than the delivery date originally given. The book was cheaper than anyone else though.”

Helpful Report

Posted 7 years ago

Hi - Really sorry your book arrived later than expected. If it missed the special occasion, please get in touch with Customer Services on help@wordery.com.

Posted 7 years ago

“I appreciate you win on price, but two recent orders both books have been damaged. One had sections cut out of the pages (totally bizarre), and the other, the nature of your packaging meant the pages were rammed against a cardboard flap.”

Helpful Report

Posted 7 years ago

Dear Emily, We're sorry to hear your items arrived damaged. We would like to resolve this issue for you as all our books should arrive in perfect condition. Could you contact us on help@wordery.com?

Posted 7 years ago

“Took a week to process my order. Arrived in massive box for a tiny little book light. Good price, just a shame about the delay and the excess packaging.”

Helpful Report

Posted 7 years ago

Hi Monica - The estimate we gave for delivery was around 11-18 working days (Mon-Fri). Do get in touch with Customer Services on help@wordery.com if your item didn't reach you within this estimate.

Posted 7 years ago

“Lack of communication regarding the length of time waiting for delivery of my item”

Helpful Report

Posted 7 years ago

Hi Cathy - We apologise for the problem with your order. Our Customer Services team will be in touch in the next few moments.

Posted 7 years ago

“dispatch took far too long”

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Posted 7 years ago

Hi Jan - The estimates usually give our customers a great idea of when they'll receive their books. We're sorry your order was slightly behind schedule.

Posted 7 years ago

“Delivery took three weeks, but money was taken out straight away.”

Helpful Report

Posted 7 years ago

Hi William - If the delivery took longer than outlined in your confirmation email, please get in touch with Customer Services on help@wordery.com. Delivery should have taken place within our estimate of around 12 working days (Mon-Fri).

Posted 7 years ago

“The book was delivered on time but it was slightly bashed on one corner. Normally this wouldn't bother me, but it cost almost 50 pounds and is for an 80th birthday present, so I really wanted perfection. Acceptable, but not perfect is what I got.”

Helpful Report

Posted 7 years ago

Hello there, We are so sorry to hear that your book arrived damaged :( - All our items should arrive in mint condition. Could you contact us on help@wordery.com? We'd like to look into this for you.

Posted 7 years ago

“2 weeks from order to delivery”

Helpful Report

Posted 7 years ago

Hi Sandrine - We estimated that you'd get the book by 22 September 2017. If you didn't receive the book in that time, please do get in touch with Customer Services on help@wordery.com.

Posted 7 years ago

“I have been waiting for my order to arrive for too long(more than 3-5 days). The cover of one of the books arrived creased (folded corners). I am not happy with this order.”

Helpful Report

Posted 7 years ago

Hi Maria - Our Customer Services team can fix this for you. They're on help@wordery.com and have been in touch today.

Posted 7 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews