Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent an enquiry into the website regarding the second copy of the book I ordered several days ago and have not received any communication from Wordery. I received the first copy but not the second which continues to be very disappointing.”

Helpful Report

Posted 7 years ago

Dear Rachael, Thank you for reviewing us. We're really sorry to hear that your order hasn't reached you. Could you contact us on help@wordery.com? Our Customer Services team have just sent you a message about this. We look forward to hearing from you soon!

Posted 7 years ago

“Late delivery”

Helpful Report

Posted 7 years ago

Dear John, Thank you for your review and letting us know your order arrived safely. Our apologies for the delayed arrival of your book. The service you've experienced isn't up to our usual standards and we hope you'll give us another chance to impress you in the future. Wishing you very Happy Reading :)

Posted 7 years ago

“I have yet to receive my book, maybe because I am in Canada!”

Helpful Report

Posted 7 years ago

Hi Gail - Your order should have reached you by now :( Our Customer Services team have been in touch today to get this fixed :)

Posted 7 years ago

“Book came with the corners bent and delivery took forever, didn’t realise that it said up to 9 days. Wouldn’t purchase anything again, overpriced and bad service.”

Helpful Report

Posted 7 years ago

Hi Kaci - Our product pages always include an estimated delivery period. We're sorry to hear you were unhappy with the speed we indicated for this book. If your order's damaged, please get in touch with us as all our books should arrive in perfect condition :(

Posted 7 years ago

“Still waiting for my order. I was sent someone else's order complete with their adress details. too!”

Helpful Report

Posted 7 years ago

Hi Anne - Our Customer Services team have been in touch with you to fix the problem - we hope you'll accept our apologies.

Posted 7 years ago

“books wasn't completely new .alens and dawn of the planet of the apes some of the pages had been torn .do not know what had happened.i expect the books to be crisply new but they are not”

Helpful Report

Posted 7 years ago

Hello - We would like to resolve this issue for you as all our books should arrive in perfect condition. Our Customer Services Team will contact you about this issue.

Posted 7 years ago

“I wanted my order to be place in one parcel but you guys send them seprately because you dont want me to wait. I would rather wait and receive my books together. Please add something in your site if your customers wanted to received their orders together.”

Helpful Report

Posted 7 years ago

Hi Farrel - We're sad to see you've given us a low rating for an improvement which is already on our devoloper's list :( We're working on adding a function like this and do hope you'll bear with us in the meantime :)

Posted 7 years ago

“This took 10 days to arrive, when ordering 5-7 days stated.”

Helpful Report

Posted 7 years ago

Dear Lisa, Thank you for your review. It's great to hear it wasn't lost; just behind schedule! The service you've experienced isn't up to our usual standards and we hope you'll give us another chance to impress you in the future. Wishing you very Happy Reading.

Posted 7 years ago

“Since there was no tracking option my book was left at s random neighbors. In addition to that the cover of one of the books (Tackling Text) was quite damaged.”

Helpful Report

Posted 7 years ago

Dear Jemina, We're sorry to hear your item arrived damaged. We would like to resolve this issue for you as all our books should arrive in perfect condition. Could you contact us on help@wordery.com? We look forward to hearing from you soon!

Posted 7 years ago

“Book arrived in the box which had a soaking wet corner which maded the pages damp. Maybe it would be better to wrap up books first. But still a great company.”

Helpful Report

Posted 7 years ago

Dear Jacqui, Thank you for your review. We're sorry to hear your item arrived damaged. We would like to resolve this issue for you as all our books should arrive in perfect condition. Please contact us on help@wordery.com. Our Customer Service team would be happy to take a look. We look forward to hearing from you soon!

Posted 7 years ago

“"Very slow dispatch time. Poor packaging."”

Helpful Report

Posted 7 years ago

“Three books were damaged and one missing. No reply for a number of days after I sent a mail about it (including photos of the damages). Not acceptable.”

Helpful Report

Posted 7 years ago

Dear Arne, Thank you for your review. Could you contact us on help@wordery.com? Our Customer Services team have just sent you a message about this. The service you've experienced isn't up to our usual standards. We are looking froward to hear from you soon!

Posted 7 years ago

“The delivery was quick but the book came damaged so got offered a refund or a new one to be sent out I emailed asking for a refund as it was a gift and the birthday had already passed by now but still no refund or email back!”

Helpful Report

Posted 7 years ago

Dear Emma, Thank you for your review. Our Customer Services team have just sent you a message about this. The issue you encountered is not usual for our service and we hope you'll give us another chance to impress you in the future.

Posted 7 years ago

“The book was packed in a box with space left and no additional packaging to stop movement of the book during transit. Fortunately, on this occasion, the book wasn't damaged, but I've received books in the past that were. Also, I consider that books should be wrapped in protection before being placed in the box, not just loose.”

Helpful Report

Posted 7 years ago

“I think it would be good to revise your shipping information. My order arrived in excellent condition but it took 27 business days from the date of despatch. I was told it could take up to 14 business days. Thank you to Ryan whose communications were responsive. Two stars overall. Five out of ten recommendation because the goods did arrive.”

Helpful Report

Posted 7 years ago

“I was disappointed by the inflexibility of the company in not being able to replace a book received in a damaged condition with a substitute book and the difference in cost. It was appreciated the damage was acknowledged and an offer to either replace the book or fully refund the cost. However, the rigid policy has warranted further processing to finish, I hope, with a sound desired volume.”

Helpful Report

Posted 7 years ago

Hi Barry - We're sorry our systems don't currently allow us to exchange items. We hope this has been resolved for you now :)

Posted 7 years ago

“Not really poor but was surprised you put one book in a large cardboard envelope which meant that if no-one was in I would have had to collect from the Post Office. Any other on line book seller puts it in a jiffy bag that can be put through my letter box. So unless you chane this, I can't use you again which would be a shame as it did arrive very promptly and was a great bargain”

Helpful Report

Posted 7 years ago

Hi Tessa - Thanks for your feedback - our head office continually review the types of packaging we offer. As we use lots of different packaging types we hope you'll consider us for your next purchase.

Posted 7 years ago

“I received the wrong book and am just looking for my email to see what I need to do to have it returned.”

Helpful Report

Posted 7 years ago

Hi Michael - Customer Services have replied to your message. They'll get things sorted out for you :)

Posted 7 years ago

“Very slow delivery.”

Helpful Report

Posted 7 years ago

Hi - If your order didn't arrive within the 10 - 12 working day (Mon-Fri) estimate please do get in touch with Customer Services on help@wordery.com.

Posted 7 years ago

“3 weeks on still haven't recieved my book due to an address mix up they had no interest in trying to find my book !! Poor customer service won't being using again”

Helpful Report

Posted 7 years ago

We're sorry to hear that a wrong address was entered when you placed your order. We'd be more than happy to find a resolution with you once the book arrives back to us. Once this happens our customer services team will be in touch and will look to find an acceptable solution.

Posted 7 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews