Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am asking for a copy of the invoice by e-mail (twice to-date) and I am being told the item has arrived and been signed for. I agree I have the books and they are first class, but please I need an invoice. Can I suggest you read the e-mails as sent.”

Helpful Report

Posted 7 years ago

Hello John - Our Customer Services team have forwarded you another invoice of your order. Do get back in touch with them on help@wordery.com if anything remains outstanding.

Posted 7 years ago

“Item sent was not in mint condition. Took far too long to get a simple answer out of customer services. Repeatedly received damaged goods from Wordery. Will not be returning to them in a hurry.”

Helpful Report

Posted 7 years ago

Hello - We have checked out your order and we have seen that our Customer Services team resolved the issue for you. Please do get back in touch with them on help@wordery.com if anything remains outstanding.

Posted 7 years ago

“Sadly l ordered a book and received one that was not the title l ordered. I told customer service who have been polite but although like am told the correct one is on its way it will likely be 3 weeks after my expected date to have it.”

Helpful Report

Posted 7 years ago

Hello - Thank you for taking the time to review us. We're really sorry there was a problem with your order. The issue you encountered is not usual for our service and we hope you'll give us another chance to impress you in the future.

Posted 7 years ago

“you cancelled the order saying you had none in stock, but you have! you are still selling a number of this item on Ebay!”

Helpful Report

Posted 7 years ago

Hi Kenneth - Since the cancellation of your order we've been able to locate stock with an alternative supplier. Please do get in touch with Customer Services if you'd like to discuss this with us so we can try to fix things for you?

Posted 7 years ago

“I am afraid I was very disappointed to find my order for 'Midnight Riot' by Ben Aaronovitch was not a new book that I hadn't read, but was an alternately titled copy of the first book in the series which I knew as 'Rivers of London'. The other title I purchased WAS new, however, so I was very pleased with that.”

Helpful Report

Posted 7 years ago

Hi Nicole - As a global company, we do sell international editions of books and UK ones too. If you're ever in doubt about a book, our Customer Services team can help :) They're on help@wordery.com. Details for returns can be found here --> https://wordery.com/cs/help#faq-returns

Posted 7 years ago

“CD had poor recording - very poor quality”

Helpful Report

Posted 7 years ago

Hi David - The order you've reviewed wasn't for a CD so we're a little confused. Please get in touch on help@wordery.com with details if you'd like to discuss a problem.

Posted 7 years ago

“Book arrived promptly and fine. I'm getting so annoyed by follow up emails that I never want anything to do with this company again. I never subscribed to emails, I have clicked the unsubscribe to emails, and yet I STILL keep getting them. I'll go back to Amazon for future orders, who at least leave you in peace.”

Helpful Report

Posted 7 years ago

Dear Darren, Thank you for your review. Our Customer Services team have just popped you an email - we hope you'll check out their message. Happy Reading!

Posted 7 years ago

“First of all Wordery sent the wrong book. An email from Wordery apologised and suggested I give the book to a charity and asked if I still wanted my original book. I confirmed I did and I am still waiting!”

Helpful Report

Posted 7 years ago

Hi Martin - Our Customer Services team have got back to you and a replacement should soon be on the way.

Posted 7 years ago

“I have yet to receive my purchase that was scheduled to arrive over a month ago”

Helpful Report

Posted 7 years ago

Hi Meherunissa - Our team couldn't locate a message from your regarding this and were keen to sort things out for you. Customer Services have just been in touch and await your reply.

Posted 7 years ago

“Took along time for my book to arrive, and arrived 3 days after the date given. Which was still along wait for 1 book. Took about 3weeks in total when my son needed it for school .”

Helpful Report

Posted 7 years ago

Hi Sally - The delivery estimate shown when ordering was around 6-11 working days (Mon-Fri). If your order arrived after this estimate, please do contact our Customer Services team on help@wordery.com.

Posted 7 years ago

“Took too too long to arrive. But thank you anyway.”

Helpful Report

Posted 7 years ago

Hi - Please get in touch with Customer Services on help@wordery.com if the books arrived with you outside of the 4-8 working days (Mon-Fri) estimate.

Posted 7 years ago

“The first item I ordered took quite a while to arrive and the second, there was a delay with the dispatching of it and so I did not receive it by the time I needed it.”

Helpful Report

Posted 7 years ago

Hi - If your book didn't arrive within the estimated delivery period (we believe you refer to separate orders?) please get in touch on help@wordery.com.

Posted 7 years ago

“2 orders delayed. waiting 23 days already for 2nd order, hope it will arrive one day. Bought books for my child, she is upset waiting that long.”

Helpful Report

Posted 7 years ago

Hi - We're really sorry for the problem with your orders. Our Customer Services team have been in touch with a gesture of apology.

Posted 7 years ago

“Everything was perfect, but the delivery time was waaaaay too long. I understand that the shipping is free and everything, but if I knew it would take that long, I would order it somewhere else.”

Helpful Report

Posted 7 years ago

Hi - If your order arrived outside of our delivery estimate (for this book order it was 6-13 working days) then please do get in touch with Customer Services on help@wordery.com.

Posted 7 years ago

“Slow dispatch of available products. Customer service took a week to reply to an enquiry. Good prices and quick enough delivery though.”

Helpful Report

Posted 7 years ago

Hello - Thank you for taking the time to review us. We are sorry for the delay in responding you during a busy period for our Customer Services team. We can assure you the delay in reply is not our standard service level.

Posted 7 years ago

“The book arrived damaged - pages folded over - and the response from customer service took a long time. The book was for a gift so I had to purchase elsewhere. That said, I would still use Wordery for books for myself as the value for money is great, and when customer service did get back to me I was satisfied with their response - just not quick enough on this occasion.”

Helpful Report

Posted 7 years ago

Hi Vicky - Thank you for your review. We apologise for the inconvenience you experienced. Although we understand this does nothing to fix the problem you encountered, we can assure you the delay in reply is not our standard service level.

Posted 7 years ago

“Because the Moleskine diary was not described adequately on the site, and with no image of layout, I bought the wrong one. But I was extremely busy at the time so didn't return it. Shall not be dealing with you in future: it is so easy to make things clear. Disappointed.”

Helpful Report

Posted 7 years ago

Hi Ann - Thank you for taking the time to review us. We'd like to look into this for you, Could you contact us on help@wordery.com? Our Customer Services team will be happy to help.

Posted 7 years ago

“I only received half my order after 3 weeks. Sent two separate emails and have still it heard back.”

Helpful Report

Posted 7 years ago

Dear Kerris, Thank you for reviewing us. We're sorry to hear that portion of your Wordery order hasn't arrived. Our Customer Services team have just popped you an email. We hope you'll check out their message. We look forward to hearing from you and pass on apologies again for the problem.

Posted 7 years ago

“In exchange for "free shipping" you will wait for almost a month when receiving your package. Free shipping is great if you live in the U.K. For me, it made more sense to simply walk to a local shop and purchase. The package itself was damaged upon arrival.”

Helpful Report

Posted 7 years ago

Dear Chad, Thank you for your review. We're sorry to hear of this issue and it certainly isn't standard practice for Wordery. Could you contact us on help@wordery.com? We would like to resolve this issue for you as all our books should arrive in perfect condition. We look forward to hearing from you soon.

Posted 7 years ago

“Very slow to reply to my requests but constantly thanking me for the E mail and saying they were busy Also you are slow in dealing with an incorrect delivery Although I accept that I may have been responsible or partly responsible”

Helpful Report

Posted 7 years ago

Hi Dewi - There is an unusual delay in Customer Services at the moment. Thank you for bearing with us and we believe all has been resolved with your query.

Posted 7 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews