Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible delivery, still waiting for a book and the others took over a month to received”

Helpful Report

Posted 7 years ago

“It's very frustrating when I've ordered the goods on the firm understanding of the delivery period and on the final due date you send me an email telling me that "due to unforseen circumstances" you don't have the book!!! You should make it obvious on the webpage that the book isn't available so that I can go elsewhere to buy the present and make sure it's there for her birthday. Within 48 hours of being notified that you don't have the book I then receive an email stating that the delivery is on its way. More thought is needed as to the customer experience.”

Helpful Report

Posted 7 years ago

“Book arrived in a crumpled state, although I complained and was told I could send it back, I just never got around to it.”

Helpful Report

Posted 7 years ago

Dear Susanne, Thank you for reviewing us. We're sorry to hear your item arrived damaged. Could you contact us on help@wordery.com? Our Customer Services team have just sent you a message about this. The issue you encountered is not usual for our service and we hope you'll give us another chance to impress you in the future.

Posted 7 years ago

“Good service. Quick delivey. Unfortunately I have only given 2 stars as the book I received was pretty bad. Looked like it had been printed off a home computer. It was a gardening book and there were no pictures at all! It was more like a leaflet. I don't know if wordery are responsible for this? Either way it wont be used and was a waste of money. I Kept forgetting to return, which was my fault, but I'm sure I would have been able to if I did. :( I will still use them again, just hope I pick a better book next time!”

Helpful Report

Posted 7 years ago

Dear Liz, Thank you for taking the time to review us. We're sorry to hear your book wasn't as expected. Could you contact us on help@wordery.com? Our Customer Services team would like to look into this issue for you. Thank you!

Posted 7 years ago

“late delivery”

Helpful Report

Posted 7 years ago

Hi John - If your order arrived outside of the delivery estimate we gave, please do get in touch on help@wordery.com so they can help?

Posted 7 years ago

“Delivery took ages! Not up to your usual standards. I now feel like xmas orders might be better placed elsewhere.”

Helpful Report

Posted 7 years ago

Hi - Really sorry for the delay on your order; as you say, it was unusual for us and we hope you'll give us another chance to impress you.

Posted 7 years ago

“I purchasedon't over £100 worth of books but when they arrived one of them had been cut through the spine, as though it had been cut with a blade when someone was opening the package it had been stored in. Very Disappointing”

Helpful Report

Posted 7 years ago

Hi Matt - Sorry to hear that :( Customer Services will send you a message so things can be fixed for you :)

Posted 7 years ago

“As still awaiting delivery of my book ordered, I have emailed several times with no reply. Please respond as to what is going to happen either send replacement book or full refund please????”

Helpful Report

Posted 7 years ago

Hi Sharon - We can't find any emails sent to help@wordery.com :( Customer Services will be in touch today and we look forward to sorting this out :)

Posted 7 years ago

“Took over 20 minutes to order. Site not that easy to navigate (I have used it before) and my card was refused several times. I would rather shop in a store than use this site!”

Helpful Report

Posted 7 years ago

Hello Neville - We are sorry to hear that you have experienced problems placing your order. If you are still experiencing them,please contact us on help@wordery.com. Our Customer Service team aims to reply to all correspondence within 24 hours. Our apologies for any inconvenience caused to you.

Posted 7 years ago

“The product page stated delivery in 2-5 days. I ordered it and the order confirmation stated 3-8 days for delivery. I had a feeble response from Wordery customer services when I pointed this out, so I don't feel that they are entirely trustworthy. Disappointing”

Helpful Report

Posted 7 years ago

Hello there - Thanks for your review. We're sorry that you experienced a delay in receiving your order. We hope this unusual experience will not deter you from shopping again with Wordery in the future.

Posted 7 years ago

“I thought it was to long for delivery. Book choice was down to me”

Helpful Report

Posted 7 years ago

Hi Malcolm - Your order should have arrived in around 7-11 working days (Mon-Fri). If delivery took longer, we hope you'll be in touch on help@wordery.com.

Posted 7 years ago

“I had ordered a book as a birthday present, allowing more than your delivery lead time but it didn't arrive in time. Your idea of compensation was to suggest FREE return. Very disappointing indeed.”

Helpful Report

Posted 7 years ago

Hi - We're very sorry to learn our solution was in no way agreeable to you; our apologies for misjudging the situation. Customer Services have been in touch with you today.

Posted 7 years ago

“Delivery took longer than advertised.”

Helpful Report

Posted 7 years ago

Hi - Your items had different delivery estimates, the longest of which was around 5-9 working days (Mon-Fri). If your order didn't arrive within the time-frames, please get in touch on help@wordery.com.

Posted 7 years ago

“The book took a long time to arrive and had slight damage to the front cover”

Helpful Report

Posted 7 years ago

Hi Sally - The delivery estimate for your order was around 7-11 working days (Mon-Fri) - if it took longer to reach you please do let us know. Customer Services have popped an email over to you as all our books should arrive in perfect condition; we're keen to fix this for you.

Posted 7 years ago

“Book came sticky with stuff on it”

Helpful Report

Posted 7 years ago

Hi Pamina - Really sorry about the glue on your parcel. Customer Services can't locate a message from you reporting this so they've just got in touch to make sure things are fixed for you. They look forward to receiving your reply.

Posted 7 years ago

“Great product at a great price but shocking delivery time. Took a week to even get the dispatch notice and then another week for it to be delivered.”

Helpful Report

Posted 7 years ago

Hi - The delivery estimate shown when your order was placed was around 4-8 working days (Mon-Fri). If the order didn't arrive within this schedule, please do get in touch on help@wordery.com.

Posted 7 years ago

“I order 5 books recently from your website, all orders are dated 10 October 2017. So far what I have received is only 2 books from you and the rest are nowhere. Dispatches from your end have been delayed considerably and you didn't state a valid reason for such delay nor explain it.”

Helpful Report

Posted 7 years ago

Hi - We're a little confused as this order was dispatched on schedule. If you'd like us to look into this for you please get in touch on help@wordery.com with the order numbers in question?

Posted 7 years ago

“I still have not received the book. I have sent several e- mails.”

Helpful Report

Posted 7 years ago

Hi Helen - Our Customer Services team have already been in touch and we do hope this has been resolved satisfactorily.

Posted 7 years ago

“Delivery was free but seemed as if it must have walked here. I'm now getting emails from Wordery that are bordering on spam (I'm in subscribing). First and last time I will buy from this site. There are better online book vendors without the aggressive sales model.”

Helpful Report

Posted 7 years ago

Hi - Sorry to hear you'd prefer not to receive our marketing messages but we hope you found unsubscribing easy. If you need a hand with anything, please do get in touch on help@wordery.com. Your order should have arrived within 6-10 working days and, if that was not the case, please get in touch with us.

Posted 7 years ago

“Book arrived with crumpled spine”

Helpful Report

Posted 7 years ago

Dear Rachael, Thank you for your review. We're sorry to hear your item arrived damaged. We would like to resolve this issue for you as all our books should arrive in perfect condition. Could you contact us on help@wordery.com? Our Customer Services team are always happy to help! We look forward to hearing from you soon!

Posted 7 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews