Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You screwed up by emailing a voucher code with 8% off which didn't work, so I ended up buying at the undiscounted price.”

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Posted 7 years ago

“Unfortunately my book arrived with a ripped front cover! Are wordery able to replace in time for Xmas?”

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Posted 7 years ago

“I placed an order on Black Friday, which didn’t arrive. I contacted Wordery, who informed me my payment had been declined, and to take the issue up with Amazon. I checked my PayPal account and found this was not the case. I sent Wordery proof of this, but had no response, so then started the complaints procedure through PayPal. Wordery then responded that there had been confusion their end, and they would send the books. When the books eventually arrived, although the invoice was correct, the books weren’t. I’m now awaiting replacement books, luckily they’re Christmas presents!”

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Posted 7 years ago

“The order arrived and the book was damaged - pages folded over and crumpled inside. As this was bought as a gift I had to go out and buy it again from Waterstones. Also the last book I had from Wordery back in Aug/Sept was covered in dust like it had been on a shelf for 2 years!”

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Posted 7 years ago

“I waited for delivery far too long..”

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Posted 7 years ago

“I never received a book I ordered”

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Posted 7 years ago

“Unfortunately the packaging of the book was not adequate - large box, for a small but fat book, which then slid around with no packing around it, and the cover and quite a few pages were bent and damaged. A sheet or two of scrumpled paper in the box would have done the job.”

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Posted 7 years ago

“Pre-ordered a book in July for September delivery, and it didn't turn up, I had to chase them for months (they never updated me without me enquiring first) until November when they told me the book was not going to be available, as they had run out of stock. They'd already placed the order and taken my money so I don't see how this could happen.. As a 'sorry' they offered me a 10% off voucher - on the same day that they added a 15% off code to the general public for black Friday - which felt very disappointing. Would not order from them again purely for this poor customer contact and bad stock awareness.”

Helpful Report

Posted 7 years ago

“I still have not received my book which was ordered November 2 and which you said you arrive in November. I wrote you again Dec 6th and still no response. I am very happy I purchased through Paypal because I can now report you to Paypal for filing to send me the book. I will do that later today if I do not hear from you.”

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Posted 7 years ago

“The book I recently received had a slight tear in the cover due to inadequate packing. I emailed wordery and received no response. Until I received any response I can only regard this as poor at present.”

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Posted 7 years ago

“i placed the order which stated buy 1 get one free but only recieved one and put in a complaint”

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Posted 7 years ago

“Still waiting for refund. Not even an acknowledgement of return. Not good business practice. Unhappy”

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Posted 7 years ago

“I have not received my purchase of my books yet. You sent me a note to say the 3 books I have purchased... you're not sure when they will be sent to me. I'm not happy as they shouldn't be advertised on your site if you can't deliver. So I hope they arrive soon as I am heading overseas for 6 weeks. Regards Yvonne”

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Posted 7 years ago

“I HAVE NOT RECEIVED IT YET.”

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Posted 7 years ago

“No order received, emailed and got asked to wait a bit longer, emailed again to say not arrived, no response. Requested a refund, still no response!”

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Posted 7 years ago

“There were seven days between acknowledging the order and it notice of dispatch, it was another six days before I received my order. I thought this was a little too long !”

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Posted 7 years ago

“This was a computer translation as it had many mistakes in it”

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Posted 7 years ago

“I have yet to receive the order placed 6 weeks ago”

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Posted 7 years ago

“Price good, delivery acceptable. The more expensive book appears to have been damaged before despatch by someone or something, but is still readable. With hindsight I wish I'd paid a bit more and shopped somewhere else. I will in future.”

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Posted 7 years ago

“Bought book for £2.50, when it arrived it had 2 big stickers on the front with 70p written on. They won't come fully off either. It's also a little tatty on the corners.”

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Posted 7 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews