Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item did not arrive on time. A new estimated time of arrival was given by the customer service staff but still it did not arrive on the the time they specified. It was supposed to be a gift to an October celebrant but anyway, customer service promised to refund the missing item.”

Helpful Report

Posted 7 years ago

Hi - We believe this has now been resolved. If anything remains outstanding, do get in touch on help@wordery.com.

Posted 7 years ago

“The book arrived with sticky gum down the non-spine side. I was disappointed because it was a present for a friend.”

Helpful Report

Posted 7 years ago

Hi - Oh no! We're hoping Customer Services can fix this for you in time - they've just pinged you an email.

Posted 7 years ago

“I ordered two diaries by mistake do cancelled one of the orders but you have still charged me for two”

Helpful Report

Posted 7 years ago

Hi Georgina - Thanks for alerting us to the failed refund - really sorry for this unusual glitch. Customer Services have fixed this for you and it should show on your account in the next few days.

Posted 7 years ago

“My order was divided into two shipments, I only received one shipment. There's no tracking number so I have no idea where it is.”

Helpful Report

Posted 7 years ago

Hi Hamoud - We'd have expected both parts of your order to have reached you by now. Our Customer Services team have been in touch to get this sorted for you :)

Posted 7 years ago

“I have complained to you previously about the new very large cardboard boxes that you have started to use to ship books. These cause TWO problems: (1) they do not fit through a standard letterbox, which often means I have to make a special journey to the Royal Mail sorting office to collect my order, and (2) they are far too big for an ordinary sized paperback novel which moves about in the box during shipping causing minor damage, not enough damage to send the book back, but enough to make it look 'used' and unsuitable for a gift.”

Helpful Report

Posted 7 years ago

Hi Peter - Thank you for this valuable feedback. Our warehouse teams are currently reviewing the very same packaging type you mention - we do have other packaging types too. If your books are damaged at all, please get in touch with Customer Services on help@wordery.com so they can try their best to fix things for you.

Posted 7 years ago

“Unfortunately my order was not available am looking forward to receiving my refund please”

Helpful Report

Posted 7 years ago

Hi Christine - Thanks for making us aware of a glitch! We've pushed that through for you now :)

Posted 7 years ago

“Still waiting for my book which you say was dispatched on Oct 10th!”

Helpful Report

Posted 7 years ago

Hi Leslie - Our Customer Services team haven't heard from you for a long time - they assumed your parcel was received :( Do get back in touch with them on help@wordery.com so this can be fixed.

Posted 7 years ago

“The print in the book is so small it is almost illegible.”

Helpful Report

Posted 7 years ago

Hi A Rowland - We're happy to accept returns if the book's not for you. More details here --> https://wordery.com/cs/help#faq-returns

Posted 7 years ago

“Not arrived”

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Posted 7 years ago

Hi Sharon - Customer Services are in touch with you about this - they'll ensure things are solved for you :)

Posted 7 years ago

“Hi there, estimated delivery (dispatched on the 24th of Sept) was 14 days... it's the 13th of November and we still haven't received the book! Order reference WRDRY-00-81-55326703”

Helpful Report

Posted 7 years ago

Hello Leigh - Thanks for reviewing us. Our Customer Services team will be in touch with you very soon. We're sorry for any inconvenience caused.

Posted 7 years ago

“The packaging was less than perfect and the book arrived with pages scrunched up.”

Helpful Report

Posted 7 years ago

Dear Jennifer, Thank you for your review. We apologise for the issue with your order. All of the items that we sell should reach you in perfect condition. Could you contact us on help@wordery.com? We would like to resolve this issue for you as soon as possible. We apologise again for the unusual problem with your order and the inconvenience caused to you.

Posted 7 years ago

“The books arrived in a poor condition. I would much rather have an option of paying a shipping fee and the books being wrapped up more securely together so that they arrive looking new and not second hand.”

Helpful Report

Posted 7 years ago

Hello there, Thank you for reviewing us. We're sorry to hear your item arrived damaged. We would like to resolve this issue for you as all our books should arrive in perfect condition. Please contact us on help@wordery.com. Our Customer Service team aims to reply to all correspondence within 24 hours. We look forward to hearing from you soon!

Posted 7 years ago

“have not yet received the item I ordered”

Helpful Report

Posted 7 years ago

Hi Jackie - Sorry to hear that :( The people to contact are our Customer Services team on help@wordery.com. They'll be in touch to get this fixed.

Posted 7 years ago

“I was pleased that my book was delivered on time (I paid for Express Delivery) - Thank you. However, I was disappointed that the top of the front outer cover was slightly ripped. Small, but (for me) very annoying as the item was a gift. It was torn in a place that was instantly noticeable and so really should have been seen by the packer. Other than that I received a satisfactory service. It was my 1st time using this store but unfortunately, I will not be doing so again. My main reason for purchasing from Wordery on this occasion was that there was a detailed description of the book which was extremely helpful. Eg: Other online stores did not put the year of publication etc”

Helpful Report

Posted 7 years ago

Hi Maryam - Really sorry to hear your book arrived damaged. Our Customer Services team will be in touch.

Posted 7 years ago

“The delivery was later than stated.”

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Posted 7 years ago

Hi Sanya - Our estimates are usually very accurate and we're sorry your order arrived behind schedule.

Posted 7 years ago

“I made two orders but only one was delivered the second the most of the money was returned the my account but not explanation as to why the order could not filled.”

Helpful Report

Posted 7 years ago

Hi John - We're sorry for the cancellation of your order. You should have received an email from us (sorry to hear it didn't get through) to explain the order was cancelled due to an issue with our supplier.

Posted 7 years ago

“I had to wait well beyond the advised delivery date and, when I enquired why, I was given a weak and implausible excuse. I would have received it sooner had I purchased the same book from you via Amazon. Why?”

Helpful Report

Posted 7 years ago

Dear Russell, Thank you for reviewing us. We're really sorry that the dispatch of your order was a little delayed :( The issue you encountered is not usual for our service and we hope you'll give us another chance to impress you in the future. Happy Reading!

Posted 7 years ago

“Book is in stock so why a 5-10 working day delivery ?? 3 or 4 days since I placed the order and the status is still "fulfilling" . Very disappointed that it is so slow.”

Helpful Report

Posted 7 years ago

Dear John, Thank you for your review. Our standard delivery option is Royal Mail. We're unable to provide a guaranteed delivery date for this postage type, though Royal Mail do often beat their own delivery estimates, and the postage type doesn't include tracking. If express delivery is available, for an extra fee, we'll always outline this clearly on the product page. Please do contact us on help@wordery.com if you need further assistance. We're happy to help :)

Posted 7 years ago

“No tracking facility so didn't know when to expect delivery. Was not notified of arrival and so they sat at post office. Discovered there by accident”

Helpful Report

Posted 7 years ago

Hi - We're sorry to hear a missed delivery note wasn't left by our delivery partner :( They certainly should have left a note and we're pleased to hear you received your order in the end.

Posted 7 years ago

“Sadly our hardback book arrived damaged as there was no padding/protection in the box it came in and the outer cover and some of the pages were ripped. We weren’t able to return it as we needed to give the book as a gift and didn’t have time to return it. Quite disappointed after such a promising start.”

Helpful Report

Posted 7 years ago

Hello - Thanks for reviewing us. We are very sorry for the inconvenience caused to you. Our Customer Services team have just sent you a message about this matter.

Posted 7 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews