Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Wordery.com Ltd Reviews

4.7 Rating 83,774 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

4.7

Based on 83,774 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Wordery.com Ltd 5 star review on 9th September 2023

Wordery.com Ltd 5 star review on 9th September 2023

Wordery.com Ltd 5 star review on 5th July 2023

Wordery.com Ltd 5 star review on 29th April 2023

David O'Driscoll

Wordery.com Ltd 5 star review on 31st March 2023

Wordery.com Ltd 5 star review on 19th March 2023

Aleksandra Jarocka

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The original purchase said I would get it at 3-7 days. On purchase it said post in 10 days, and delivered at about 2 weeks. I wanted to read my book on holidays, but was much too late and ended purchasing another copy from the bookstore. Book was well packed and as described when I got it. All fine except for length of time.”

Posted 4 years ago

“Wordery takes so long to send a parcel”

Posted 4 years ago

Hi Kev - We sorry you feel this way. We always try and delivery within our estimates. We wonder if you could email us at help@wordery,com with the order details so we can take a look at this for you?

Posted 4 years ago

“Book cover was torn”

Posted 4 years ago

Hi Jonathan - We're ever so sorry to hear that your order had arrived damaged. All our items should arrive in mint condition and we apologise that this was not the case with your order. We have just sent you an email to try and resolve this issue. Please do not hesitate to contact us at help@wordery.com for any further issues with any orders.

Posted 4 years ago

“My book arrived in perfect condition but it took 7 days in total despite stating 3-4 days when I bought it. In order to compete with other online companies, this needs to be looked at as I’m not sure I’d use Wordery again for this reason.”

Posted 4 years ago

Hi There - We apologise that you expected your order a lot sooner than our estimates. We clearly outline the estimates on the product page when a customer orders and I can confirm that your order was estimated to reach you in 8-11 working days (This included the dispatch time of 6 working days and the 2-4 working days for delivery) For any more information please do not hesitate to contact us at help@wordery.com

Posted 4 years ago

“I ordered a set of twelve books for Sixth Form , 'Book Club ' students at my son's school. When ordering I checked the delivery time, which was stated as being two to four days, which meant that the books would arrive in time for the end of term break. I was surprised and very disappointed to find that in the email confirmation I received soon afterwards, that the delivery time was given as five to ten working days and so the books arrived during the school holiday. I contacted the company but was just told over and over again that the delivery would be on time for the five to ten days! I did note that the company did change the website delivery information to the actual five to ten days it really takes.”

Posted 4 years ago

Hi Gerald - We're pleased to see that your order has been received and signed for on the 17th February which was well within our estimates that we outlined on our product page when you ordered. I can assure you that we're not able to change these details on our website. The delivery estimates are different for each customers order and we do not generate these ourselves. For any more information please do contact us at help@wordery.com

Posted 4 years ago

“Unfortunately books I ordered were damaged. Perhaps due to the fact the boxes they'd been placed into were too large. There was no extra padding. The books had obviously been sliding about during transit.”

Posted 4 years ago

Hi Gary - We apologise sincerely that your order has arrived damaged from us. Usually we rely on our customer telling us this just so we're aware. We have just sent you an email to try and resolve this issue. For any more information please do not hesitate to contact us at help@wordery.com

Posted 4 years ago

“The book was supposed to be delivered within 3-5 days but took over 2 weeks to arrive.”

Posted 4 years ago

Hi Rocio - We're surprised to see that you thought the order would take 3-5 working days to arrive when we can see that your order estimates were actually 8-11 working days. We include estimates on our product pages as they are usually a great guideline for when to expect delivery. I'm sorry to hear you hoped your order would arrive before the delivery estimate shown on our product page.

Posted 4 years ago

“Long time to despatch and book arrived with damaged corner but decided to repair and not to return as needed the book at that point”

Posted 4 years ago

Dear Margaret - thank you for your review. We're sorry to hear your item arrived with damaged correct. Our Customer Services team have just sent an email to you about your order. We apologise for the unusual problem with your order and the inconvenience caused to you.

Posted 4 years ago

“Took far too long for the book to arrive.”

Posted 4 years ago

Dear Laura - Thank you for your review. We're very sorry that the dispatch of your order was delayed. Our apologies for the inconvenience caused to you. Please do not hesitate in getting back in touch on help@wordery.com if we can be of any further assistance to you.

Posted 4 years ago

“I ordered the poetry pharmacy along with another book but didn't realise until it didn't turn up that the delivery time was 8-10 working days making it too late for the occasion I wanted it for. Seemed rather strange when the other book turned up much sooner.”

Posted 4 years ago

Hello there - thank you for your review. We're sorry to hear that your book arrived too late for its intended use. Delivery estimates can vary from book to book, depending on where the book is being sourced from. We provide the delivery estimate for each book on our product pages.

Posted 4 years ago

“I ordered some books and requested delivery via a next day courier paying the £4.99 fee. However although I received the order over five deliveries of which one was via a courier service and the remaining over four different days via the Royal Mail the last being delivered yesterday I assume if you are paying for a courier service this is for the whole order”

Posted 4 years ago

Hello there - thank you for your review. Some of the books you ordered were in stock with our suppliers from around the globe and were therefore not eligible for express delivery. The time it takes us to get books from our suppliers is included in the delivery estimates we show on our product pages and in checkout. Books which can be sent using our express service are tagged with "EXPRESS DELIVERY" on the product page. You can find more information about delivery here: https://wordery.com/cs/help#faq-delivery

Posted 4 years ago

“I have not received the goods as yet. Seems a very slow delivery.”

Posted 4 years ago

Hi Michael - We're sorry to hear that your order has not yet arrived. We have just emailed you to try and resolve this issue with your order. Please do not hesitate to contact us at help@wordery.com

Posted 4 years ago

“I was happy with the prompt delivery. It was received in good condition. My issue is with the app. It wasn't user friendly. I ended up receiving two books where all I wanted was one. Fortunately our club purchased the 2nd book from me.”

Posted 4 years ago

Dear Doug - Thank you for your review. We're sorry to hear there was a problem with the app. We'd be grateful if you would provide us with a little more information about the issue on help@wordery.com and we'll take a look into this for you? Thank you in advance and apologies for any inconvenience we may have caused to you.

Posted 4 years ago

“I ordered books 3, 4, and 5 of The Redwing Saga, but received books 3,4, and 6. Please advise how to return book 6 and obtain book 5. Please advise me how to return #6, and how to obtain #5. Then your service will be Good. Thank you.”

Posted 4 years ago

Dear John - Thank you for your review. We're sorry to hear that you received the wrong book. Please contact us on help@wordery.com with some details about your order, so we can assist with this. We're happy to help.

Posted 4 years ago

“2 music books ordered as Christmas presents, which only arrived 2 months later after several being reminded twice. Well below Wordery's usual excellent standard for previous purchases.”

Posted 4 years ago

Hello there - We're sorry to hear that your order hasn't arrived on time. If you require any further assistance, please don't hesitate to get in contact with us at help@wordery.com.

Posted 4 years ago

“My order qualified for next day delivery, which I needed anyway as delivering a course the next day which I needed the revision guides for. I received an email following my order querying the address to send the order. I confirmed the address as no different to previous orders made. My order did not arrive the next day as expected. It was the day after which caused problems for the training delivery. I would not recommend Wordery to a friend or colleague if the order is for next day delivery, as it is clearly not guaranteed as such.”

Posted 4 years ago

Hello there - thank you for your review. We're sorry to hear that your order arrived late. We were required, in this instance, to verify the postcode on the delivery address as our system noticed a discrepancy. The cause of this verification is to prevent delivery failure and we're sorry that this resulted in the parcel being delivered later than expected.

Posted 4 years ago

“I didn't get what was ordered, and when I cut and pasted the Order number from their confirmation to them to ask about sending it back and refund, they said there was no order with my name, email, or the order number I sent. I just send them their order confirmation and shipping emails, that might help to see them from them to me.”

Posted 4 years ago

Hello there - thank you for your review. We're sorry to hear of any confusion experienced when locating your order. We can see that return instructions for your order have now been provided.

Posted 4 years ago

“Unfortunately, the book, which I had ordered as a present, took a very long time to be delivered. It was not clear until after I had made the order that the book would not be delivered for 6-12 days. Sadly, the book arrived on the 12th day, which meant that my present was extremely late. I am afraid that I won’t be using this service again.”

Posted 4 years ago

Hello there - thank you for your review. We're sorry to hear that your order arrived at the end of our estimated delivery window. We display delivery estimates on the product page of every item. If you need more assistance, our Customer Service team can be reached at help@wordery.com.

Posted 4 years ago

“Book arrived later than advised and required me to enquire where it was. The cover was also creased.”

Posted 4 years ago

Hi there - We're sorry to hear that your item arrived damaged as all the items we sell should reach you in mint condition. Please email our customer service team at help@wordery.com and one of our advisers can assist you with this issue. We again apologise for this issue.

Posted 4 years ago

“Waited a long time, had to complain through PayPal and has the same price as a normal bookshop. Will look next time in bookshop or somewhere else online.”

Posted 4 years ago

Hi there - We're sorry to here you were not happy with your order. The best way to contact our customer service team is to email us at help@wordery,com with your order issues. We aim to respond to all queries within 24 hours :)

Posted 4 years ago

«
1
2
...
7
8
9
10
11
»

Wordery.com Ltd is rated 4.7 based on 83,774 reviews