Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,988 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wordery failed to send an email to advise that "Stalingrad" was available. I only found out that it was available by reviewing my Wish List.”

Helpful Report

Posted 5 years ago

Dear Robert - Thank you for making us aware! We'll pass that on to the support team. Please do not hesitate in getting back in touch on help@wordery.com if we can be of any further assistance to you.

Posted 5 years ago

“Delivery was very slow”

Helpful Report

Posted 5 years ago

Hello there - thank you for your message. We're sorry to hear of any delays experienced with your order. Our delivery partners typically deliver our parcels well within our estimates, and it saddens us to know that this was not the case for your order. Please contact our customer service team at help@wordery.com if you require any assistance for this or any other order you have placed.

Posted 5 years ago

“Correct order received but was duplicated and I was charged for the duplication involved. I had to make an unplanned car trip to return it”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear of this unusual issue you experienced while ordering. We have not received any reports of issues with our ordering system. Our customer service team has contacted you via help@wordery.com to discuss a resolution.

Posted 5 years ago

“Took 18 days to arrive.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're very sorry for the delay in the arrival of your order. The delivery times on our product pages are a guideline and usually delivery takes place within the estimates. We're saddened to hear that this was not the case for your order.

Posted 5 years ago

“the new books I bought got damp smell.”

Helpful Report

Posted 5 years ago

Hi there - thank you for your review. We're sorry to hear that your books arrived damaged. Our customer service team will be in touch via help@wordery.com to discuss a resolution.

Posted 5 years ago

“The ordering experience itself was good. The item came within a reasonable amount of time and the price was excellent. The reason poor marks in this review is quality control. My copy of Genesis 1 came apart at the binding within the first read and now I am left with several chunks of loose pages and a book that was apparently in the excessive heat before shipping. So, at this point, the book is pretty worthless and I saw no easy way of contact for a possible return and replacement.”

Helpful Report

Posted 5 years ago

Hi there - thank you for your review. We're sorry to hear that your order arrived damaged. Our customer service team has contacted you via help@wordery.com to resolve this problem for you.

Posted 5 years ago

“Your delivery service is second to none, but when it comes to any returns, well the service is non-existant! I have returned books over a week ago and I know that they have been delivered but still I don't have any confirmation !!! So frustrating !!”

Helpful Report

Posted 5 years ago

Hello there - thank you for reaching out to us. Our customer service team will be in touch with you regarding your returned order via help@wordery.com. We apologise for any inconvenience.

Posted 5 years ago

“Took six weeks to arrive. Was not very informative”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sad to hear that your order arrived behind schedule. Although we do not offer a guaranteed delivery date for our standard delivery method, our parcels usually reach our customers within our estimates. We're sorry that this was not the case for your order, and for any inconvenience or disappointment the late arrival of your order caused you.

Posted 5 years ago

“I haven't received my item, theres no proper tracking information available. Im very disappointed.”

Helpful Report

Posted 5 years ago

Hi There- We're sorry you did not receive your original order. We have replaced the order to you and we hope you receive it this time :/ For any more information please do not hesitate to contact us at help@wordery.com

Posted 5 years ago

“The products themselves were perfect, packaged well and a reasonable price. However one book took over a month to arrive, which I had to personally chase up. Correspondence wasn’t terrible but it should have been better.”

Helpful Report

Posted 5 years ago

Hi Jasmine - We're very sorry that there was a delay with your order. We're glad we have been able to get this item delivered to you and apologise again for any inconvenience caused. Please don't hesitate to get in touch on help@wordery.com if we can be of any further assistance.

Posted 5 years ago

“I never received my order! I immediately contacted customer service to update my address but was told nothing could be done even though the order wasn’t placed until 2 days after I ordered.”

Helpful Report

Posted 5 years ago

Dear Dawn - Thank you for your review. We've checked this and the tracking for your order shows 'delivered'. Please do not hesitate in getting back in touch on help@wordery.com if we can be of any further assistance to you.

Posted 5 years ago

Hi Dawn - Once an order is confirmed, our warehouse team work quickly to process the order and as such, we were not able to amend the address on your order when we received your message. We apologise for any inconvenience. We have to rely that the address provided when ordering is correct.

Posted 5 years ago

“What I received was not a book, it was just a paper, and it should have been treated as such. Also it was cut at the end of it, I had to go to internet to find the rest of it, which means the paper was available in internet for free. Also I spent the time I should not have. So, no it was not a good experience.”

Helpful Report

Posted 5 years ago

Hi Ali - We're sorry to hear that the item is not quite as you had expected. Our Customer Services team have just sent an email to you about this order.

Posted 5 years ago

“Far too slow. You need to compete with Amazon.”

Helpful Report

Posted 5 years ago

Hi Peter - We're really sorry that your order was slightly delayed. We hope you will accept our apologies for the inconvenience caused to you.

Posted 5 years ago

“Bought the book and had to wait a long time before it was packaged and dispatched from the warehouse.”

Helpful Report

Posted 5 years ago

Dear Robert - Thank you for your review. We included the time it usually takes us to source this specific item within the delivery estimates on the product page. Please do not hesitate in getting back in touch with us on help@wordery.com if we can be of any further assistance to you.

Posted 5 years ago

Hi there - thank you for your review. So we can offer a great range of books, we source our specialist items directly from our supplier after a customer places their order. We are unable to expedite delivery times for these books and offer an estimated delivery period rather than a guaranteed delivery date. We display the delivery estimate, which includes the time it takes for an item to be dispatched, on the product page for every item.

Posted 5 years ago

“Got my 1st of 2 books ordered within the time specified. The 2nd of the books as yet to he despatched!”

Helpful Report

Posted 5 years ago

Hello - We'd like to get our Customer Services team to check that for you. Please contact us on wordery.com with your delivery address and order number so we can view the details? :)

Posted 5 years ago

“I was quite disappointed recently. I bought two books both of which were quite scuffed. On had a rip on the back cover and the other, a hardback, was crinkled around the edges. I bought them for myself so didn't mind too much but won't be buying gifts from Wordery.”

Helpful Report

Posted 5 years ago

Hello Cora - We're very sorry to hear that your order arrived damaged. Our Customer Services team have just sent an email to you. We hope you will accept our apologies for the inconvenience caused to you.

Posted 5 years ago

“I've generally been very pleased ordering from Wordery, but recently I've had two orders cancelled inexplicably, which was very disappointing. In particular, I ordered a book as a gift for a friend on 10 July, and received the order confirmation and then the 'order dispatched' notification on the same day. I was therefore rather dismayed to notice only today that I had a further email dated 25 July confirming that the order had been cancelled, with no reason given. No wonder my friend hadn't commented on her gift! I'm afraid I'll think twice about relying on Wordery again.”

Helpful Report

Posted 5 years ago

Hi Jeff - We're very sorry to hear for the issue with your order. We'd like to get our Customer Services team to check that for you. Please email us on help@wordery.com your delivery address and order number so we can view the details? :)

Posted 5 years ago

“As I said in my email to you, the delivery times and the postal service isn't good. Good luck!”

Helpful Report

Posted 5 years ago

Hello there - we're sorry to hear of the issue you have experienced with the delivery of your order. Our customer services team will be in touch via help@wordery.com

Posted 5 years ago

“The writer's yearbook I ordered was American, and therefore of no use. Nowhere in the blurb did it mention that this was not for English writers..”

Helpful Report

Posted 5 years ago

Hi there - We're sorry to hear that the item is not suitable. We've double checked our listing and believe it was advertised correctly. Please bear in mind that we do accept returns within 30 days of receipt; please contact us on help@wordery.com if you'd like our return instructions.

Posted 5 years ago

“The condition of previous products have been fairly described . In this case the book was dogeared,well worn and had a page torn out. Disappointed”

Helpful Report

Posted 5 years ago

Hi John - We're very sorry to hear that your item was damaged. Our Customer Services team have just been in touch on help@wordery.com to resolve this for you.

Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,988 reviews