Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,988 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delay in delivery and I had to stay at home for 2 days waiting. Please find a way to reach your customers without wasting their time (eg: leave the book at the door). Also, no discounts for returning consumers, and students. Such a shame.”

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Posted 5 years ago

“The Swords of Silence is a brutal yet gripping read that highlights the evil that men do and the power of faith. If I had to only use one word to describe this then it would have to be BRUTAL. It’s a Japanese historical fiction based upon the persecution of Japanese Christians, and follows a priest trying to protect his village from the Shogun. After reading the first-look of this I thought that I would really enjoy it and was delighted to be sent a copy for review, but it turned out to be a too brutal I did not enjoy it at all. . There are a lot of characters, it can be hard to follow and keep track of who is who. I t was a bit over the place for me. . What I didn’t like was the backwards and forwards nature of being captured, escaping, getting recaptured and so on and so forth. Overall it was well written. I hadn’t read any Japanese historical fiction before, so it was a nice change, but I don’t think I’ll be reading any more of this trilogy This book was well written just for me. .”

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Posted 5 years ago

“When I placed my order, I took special note of the delivery period, because I needed the order on time for my holiday. However, the delivery was delayed and arrived more than a week later than the promised end date. I was informed about this with friendly emails, but that didn't solve the problem of course.”

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Posted 5 years ago

“Took over a month for my books to arrive with a lack of information.”

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Posted 5 years ago

“Paid for a book money came out straight away.Book wasn't even dispatched for over a week,then didn't arrive for another week.Poor.”

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Posted 5 years ago

“I placed an order with Wordery, realised when I received the confirmation email that they did not have the quantity I required. 4minutes later I logged on to their Customer help, siting 'I want to cancel my order'. No reply, the books were received, I need to return, 4 messages later and still NOBODY has replied to me! No telephone number on the website to be able to call them either! Very disappointing for our first (and last) Wordery experience - Will be returning the books (with copies of all of my messages/requests), requesting a refund. Hoping that this review will be acknowledged!?”

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Posted 5 years ago

“Took far too long to deliver and the map wasn’t laminated as expected”

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Posted 5 years ago

“Delivery was painfully slow - 2 books ordered, 2 separate deliveries, the later one almost 2 weeks after I placed the order and paid for everything!”

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Posted 5 years ago

“The delivery was slow”

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Posted 5 years ago

“Delayed delivery due to warehouse issues without proper apology or compensation.”

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Posted 5 years ago

“Very poor packaging : the book was shaken inside and several pages snagged.”

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Posted 5 years ago

“Website was easy to navigate and user friendly. Unfortunately I’ve had advice to advise that my data may have been compromised”

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Posted 5 years ago

“Postage is far too slow, I have an internet business and can get my work to Australia quicker than you can to Newcastle! Still not arrived .”

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Posted 5 years ago

“I ordered a book at july 17th and 13 days ago you inform a delay due to unforeseen circumstances and It'd be dispatched within next few days. So, at aug 16th I asked what was happening and I was informed that You had a problem with the supplier and then my order was dispatched a few days ago. Something in your process is not working very well, because some problem with your supplier led the order opened and no action was taken.”

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Posted 5 years ago

“Speedy delivery with free postage.....and unlike a well known online store I didn’t have to spend £20 in order to qualify for free postage ...brilliant company”

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Posted 5 years ago

“The delivery time was completely incorrect and not as advertised which meant l had to re-post once it arrived. I received an email to say that the book would be dispatched on the Tuesday and it still hadn't arrived by the following Monday??? So l complained and this is the response l got - and you can see that the dispatch date has already changed to the Wednesday and they don't include Saturdays. The email very clearly says Tuesday - why say Wednesday then ? It was delivered via the Post office as well - they deliver on Saturdays. Overall - not happy with the service, not happy with the reponse from customer services either. Hello there, Thank you for getting in touch. Our delivery estimate for this order was 2 - 4 working days after dispatch. Since your order was dispatched on Wednesday, September 4th, we would have therefore expected it to arrive between Friday, September 6th and Tuesday, September 10th. Please note that working days do not include weekends or bank holidays. Kind Regards, Alex Wordery Customer Services”

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Posted 5 years ago

“The delay in arrival was far greater than you had indicated when I made the purchase”

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Posted 5 years ago

“My last purchase was below standard as the front cover and inside cover had unremovable large stickers. I contacted Wordery twice with no reply. Very poor customer service.”

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Posted 5 years ago

“received goods quickly but no order acknowledgement or invoice despite chasing them.”

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Posted 5 years ago

“Delivery took forever, much longer than the estimate”

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Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,988 reviews