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World of Camping Reviews

4.8 Rating 9,891 Reviews
95 %
of reviewers recommend World of Camping
Company Reviews Product Reviews
3,369
 Metrics Info
4.8
Based on 9,891 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read World of Camping Reviews
Visit Website

Phone:

01209 203220

Email:

info@worldofcamping.co.uk

Location:

Treleigh Industrial Estate, Redruth, Cornwall

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anthony Wright
Verified Buyer
“Received in good time but unfortunately was broken during dispatch”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“rubish service, do yourself a favour...”
Helpful Report
Posted 4 years ago
Guest
Verified Buyer
“I paid extra for next day delivery and they sent the wrong item! The lady on the phone was very helpful, and said she’d arranged for the right item to be delivered the next day (sat morn) we were relying on this as we were going away for the weekend. It came on Monday morning.....completely ruined our weekend”
Helpful Report
Posted 4 years ago
Guest
Verified Buyer
“Tent arrived on time. When opened it was covered in grass and dirt, it also had a hole in the built in groundsheet. The box it arrived in was falling apart. On contact at 1st very helpful arranged collection and swap. Unfortunately swap was not an option as would have arrived to late for holiday organised a refund. 1 week later after collecting still no refund and now not replying to emails. Very disappointing.”
Helpful Report
Posted 4 years ago
Enan Keogh
Verified Buyer
“Still waiting for the delivery. Queried the delivery twice. No response from the supplier.”
Helpful Report
Posted 5 years ago
BAGGY BUTTLE
Verified Buyer
“I ordered a component for a rack , the wrong part was sent to me, W of C refused to refund me until part was returned to them which I duly did and supplied proof of postage. Several weeks on no contact from them only to find their returns people have no knowledge of the return so still no refund. I have had to pay again for the correct part which has now arrived. Have had no contact from them still re. return and my refund , appalling service.”
Helpful Report
Posted 5 years ago
Libby Jagger
Verified Buyer
“Order not received!! DHL have failed to deliver. Order still at depot.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Product received was not as per the description given on website. Was told by World if Camping that the erroneous parts had been discussed with manufacturer, but that product was as per design, so it had “no fault”, However we purchased item based on advertised features. The matter is still a dispute with World of Camping. Very disappointing and poor response to issue do far.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Bought an air awning two years ago. Had it up for a second time within the first year just over the year warrenty. What happens? It rips. Contact world of camping to be told nothing they could do. Got it repaired ourselves. Just been away again for a long weekend one gust of wind rips the whole top panel off. Can you tell me how the whole awning side panels are made with good quality material but the top is like paper. Surely an awning should last a lot longer than having it up 4 times max in two years.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Be careful ordering anything on pre order from this company! They will take your money straight away and when you chase goods up later may tell you they cannot supply. Totally disappointing and who knows how much longer they would have had my money for had I not chased them after 2 weeks! Poor service!”
Helpful Report
Posted 6 years ago
Guest
Verified Buyer
“Very poor service. I ordered a groundsheet and carbon monoxide sensor and then topped up with lots of odds and ends to make up to free delivery. The groundsheet was out of stock and did not arrive when promised. Then the delivery was part despatched but the sensor was forgotten! I eventually got a refund for the two items I really wanted but never got and paid for all the fill in items I didn’t really need. Not a good experience!”
Helpful Report
Posted 6 years ago
Anthony Pusey
Verified Buyer
“Not good. Faulty tent. Tried several times phoning customer service. Left message for call back as requested. Still waiting a day and half after call!”
Helpful Report
Posted 6 years ago
David Cowan
Verified Buyer
“Great Service. Very Fast Deliver.”
Helpful Report
Posted 6 years ago
Lucy Earl
Verified Buyer
“We have had the most dreadful experience with World of Camping. We ordered 4 camping chairs on the 17th December as Christmas gifts. I phoned up to double check they would arrive and they assured me they would. 2 arrived, and then a few days later we got another package - a fridge-sized heavy box containing a stove. Obviously, we had been delivered someone else’s order. I called, and they couldn’t get the box picked up until the 3rd Jan. We had to host Christmas in our tiny 4x4m living room with a huge box in the way as we had nowhere else to put it. It really marred our Christmas as we were already tight for space, but we couldn’t warrant leaving it outside for fear of it being stolen and it wouldn’t fit in the car. To make matters worse, I was so desperate to get this box out of my house that I took the day off on 3rd Jan (when they were supposed to collect it) and cancelled all of my appointments. I waited for the message containing the delivery time frame, but the delivery never came. At 4pm I phoned up and asked how long they would be - turns out they forgot to sort out the delivery. Finally, on the 9th January, after nearly 3 weeks of having an enormous heavy box in my 2 up 2 down, it was collected and the other chairs delivered. I have tried to be polite, honest and respectful throughout this whole process, but right now I am really angry. No sort of compensation was offered, no real written apology, just a ‘sorry’ on the phone by the call handler. I will NEVER buy from this company again and I urge you as a customer to look elsewhere. They ruined my first time hosting Christmas in our first home and I am simply shocked at the lack of organisation here - one muck up, ok, but to forget to sort the collection? It should have been a priority.”
Helpful Report
Posted 6 years ago
Thank you for your review. We are sorry to read how unhappy you have been with our service and after reading your order notes we understand there were continuous errors. After speaking with customer service they explained you had been very courteous about these issues and are sorry to hear you felt it spoilt your Christmas. You have explained in your review that you did indeed recieve 2 of your 4 chairs ordered prior to Christmas and we have since sent you another 4, making 6 received in total. We are happy for you to keep the 2 chairs in compensation for these errors occuring and sincerely apologise again for this happening to you. We believe if you read through our other reviews that we are performing at a rating of 4 and a half stars showing that this not our normal service.
Posted 6 years ago
Laura Fulcher
Verified Buyer
“I haven't got my order yet. Dup failed to deliver on Monday and instead of delivering the next day they asked me WHEN I wanted the item. Well the answer is asap.i wasn't able to get back to them the next day so they didn't deliver it. Now they dont seem to have any idea of where it is. Please can you resend and tell them just to deliver it or leave it in the shed.its not rocket science!”
Helpful Report
Posted 6 years ago
Bob CARTER
Verified Buyer
“perfect order pay deliver simples”
Helpful Report
Posted 6 years ago
Guest
Verified Buyer
“Three gas lighters arrived. One is broken and one does not work.”
Helpful Report
Posted 6 years ago
Colin Campbell
Verified Buyer
“Poor delivery, item not delivered on time yet paid 20 pounds for this”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Broke on day 3 after purchase!”
Helpful Report
Posted 6 years ago
Guest
Verified Buyer
“Ordered an outwell windbreak on Sunday. Paid for next day delivery expecting it Tuesday. Tuesday came and went, got in touch as problem with UKmail. Promised Wednesday.still not arrived.emailed again, promised Thursday. It’s now 9.30pm Thursday and we go on our trip tomorrow..no windbreak.. very disappointed.”
Helpful Report
Posted 6 years ago
World of Camping is rated 4.8 based on 9,891 reviews
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