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World of Camping Reviews

4.8 Rating 9,893 Reviews
94 %
of reviewers recommend World of Camping
Company Reviews Product Reviews
3,369
 Questions Metrics
4.8
Based on 9,893 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read World of Camping Reviews
Visit Website

Phone:

01209 203220

Email:

info@worldofcamping.co.uk

Location:

Treleigh Industrial Estate, Redruth, Cornwall

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Stephen Banks
Verified Buyer
“Terrible customer service. NO contact what so ever, NO Invoice, NO returns details or any paperwork at all; never even let you know when the item was dispatched or when the courier was coming totally left in the dark!! Delivered 2 chairs that were used/customer returns one had the original tags missing as well. Use this company at your peril..”
Helpful Report
Posted 7 years ago
Thank you for your review. We will get customer services to contact you about your order as you did not order any chairs. We are sorry if you feel you have no had a good experience and your details will be passed onto a manager.
Posted 7 years ago
Anonymous
Verified Buyer
“Poor!!!! Still waiting for my item despite paying full whack postage. Five days on still no confirmation from the seller, though quick off the mark for a review message request. Will wait a few more days.............”
Helpful Report
Posted 7 years ago
Thank you for your review. I can see from our courier that you received your order at 1pm today. We seem to have delivered this within our 3-5 working day service as per your order which was placed on Thursday 19th July. if you do feel that in some way this is not the case please contact our customer service department who can help you further.
Posted 7 years ago
Irate Of London
Unverified Reviewer
“This must be the worst company on the planet for communication. I didn't receive any order confirmation, l didn't receive an item dispatched notice and l didn't even get a delivery notice. The items arrived today out of the blue and it was just lucky that some one was home at that precise moment; purely by chance! Not even an order form or returns note inside, talk about leave you in the dark. Couldn't even track the items on-line because l couldn't set up an account due to the computer saying 'No' it thinks l already have an account but l don't and wants me to change my password l haven't got!! How draconian is that..never again unfortunately.”
Helpful Report
Posted 7 years ago
Thank you for your review and appreciate your fustration. We have been having some technical problems with our emails and this communication is so important to our customers. Please accept our sincere apologies, we believe this issue has now been rectified.
Posted 7 years ago
A
Verified Buyer
“The middle poles arrived with a broken middlestring, very frustrating trying to set the tent up not knowing the order the poles should be in!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Very poor customer service. Goods were ordered in May and order was incorrect and finally resolved in mid-July. Very disappointed as goods were for an club event in mid June! Even a mix up on collection of returns that should have been Monday but turned up early on the Friday!!!!!”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“No Im not happy, I didn't get my £25 off my 1st order as advertised if you signed up . Feeling cheated”
Helpful Report
Posted 7 years ago
Thank you for your review. We have spoken with customer services and they have confirmed you did not use the voucher code that was issued for you to place in your basket page for the discount. Our only discount on offer at the moment is 5% off which would be £8.99 on your order. If you call customer services on 01209 203220 they would be more than happy to organise the refund for the £8.99. We are sorry if you missed the area to submit your discount on this occasion.
Posted 7 years ago
Anonymous
Verified Buyer
“Urgently needed some camping kit and paid a lot more for Saturday delivery. The website stated orders needed to be processed before 1pm to guarantee Saturday delivery which mine was. For what ever reason the order never arrived. I tried to contact someone at camping world but their offices are closed over the weekend- very frustrating. Not impressed with this company - Had to spend several nights on leaky air beds instead of the lovely Vango comfort 10 sims 😭.”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“I placed an order nearly 2 weeks ago and have still not received delivery or an email about its whereabouts”
Helpful Report
Posted 7 years ago
Thank you for your review. We are extremely sorry that you have not received your order. We have spoken with customer services who are now looking into this for you with our courier UK Mail. Customer services will be back in touch as soon as they have some news.
Posted 7 years ago
A
Verified Buyer
“Paid £14.99 for next day delivery. My order did not arrive next day. Cost £3 to return the goods. So total delivery costs equate to £17.99! Many other companies offer next day delivery much cheaper than £14.99! The packaging was far too big for what the order was and it was not a heavy package. As the goods did not arrive next day - had to buy goods elsewhere for my daughters camping trip.”
Helpful Report
Posted 7 years ago
Thank you for your review. I can see your order was indeed delayed and we are extremely sorry this has happened and it will be raised with our UK Mail account manager. Our next day delivery is £9.99, but you chose £14.99 before 12 delivery. It is expensive, however we do not charge any extra to the charge that is made to us as a company to try and keep cost down to a minimum for our customers.
Posted 7 years ago
Thank you for your review. I can see your order was indeed delayed and we are extremely sorry this has happened and it will be raised with our UK Mail account manager. Our next day delivery is £9.99, but you chose £14.99 before 12 delivery. It is expensive, however we do not charge any extra to the charge that is made to us as a company to try and keep cost down to a minimum for our customers.
Posted 7 years ago
A
Verified Buyer
“Difficult to write a review as requested, when the item hasnt actually arrived yet. Chose this supplier as the item was listed 'in stock' - but i then received an email to say it wasnt in stock and would be at least 2/3 weeks to supply. Ive paid in full already for the item - so surprised to receive this notice to review an item im still waiting to receive.”
Helpful Report
Posted 7 years ago
Thank you for your feed back. We can see your tent has been dispatched to you today and apologise that you have been requested review before you have actually received this. We do hope you like the Galaxy Tent and thank you once again for your order, we do appricate custom.
Posted 7 years ago
Anonymous
Verified Buyer
“advertising a tent that wasn't in stock!!”
Helpful Report
Posted 7 years ago
Christopher Nottingham
Verified Buyer
“item not arrived paid next day before 1 a week has passed still not arrived”
Helpful Report
Posted 7 years ago
Guest
Verified Buyer
“I ordered two awning linings in so called black to keep out the light but in reality they were almost see through felt cheated”
Helpful Report
Posted 7 years ago
Thank you for your review. Your issue has been passed to our customer service department who will be in contact today to help you resolve this query as we do not want any customer to feel 'cheated' by our service or products.
Posted 7 years ago
Micheal Wilcox
Verified Buyer
“£6.49 item £5.99 postage”
Helpful Report
Posted 7 years ago
Thank you for your review. We have a generic postal charge and only offer free delivery on items over £75.00, if you had called our sales office we could have reduced this for you on such a small item, however as you placed this ordered through the ebay platform we could not do anything for you on this occasion. Should you wish to order again with us please come direct and we will always try and help support you ordering with us.
Posted 7 years ago
A
Verified Buyer
“Still waiting to receive delivery or any information of when delivery will take place.”
Helpful Report
Posted 7 years ago
Thank you for your review and apologise for the delay getting back to you. This has been passed to our customer services department who will be in contact about your order.
Posted 7 years ago
Susan Ahearne
Verified Buyer
“I received a phone call from a very efficient lady who said my delivery would arrive the next day via TNT. At 11.11am a TNT lorry drove down our road past our house and my husband went to ask if he had missed us. He was told there was no order for our address. So we waited on all day. When I rang the office I was advised that delivery wasn't with TNT but UK Mail and no date was available. I asked the person to check and call me back. This did not happen. After two more calls I found that the wrong address was put on the parcel by pwrtouch and so was delivered at 11.11am. My husband had to walk down the road to pick it up. He is in bad health and the address to which it was delivered was an elderly man who couldn't help. It was a motor mover and extremely heavy. When I rang to complain I was told a manager would call me back on Mon or Tuesday but no one has. Not a good service.”
Helpful Report
Posted 8 years ago
Guest
Verified Buyer
“As the goods have yet to arrive I cannot review your company or what I ordered”
Helpful Report
Posted 8 years ago
John Mcmenemy
Verified Buyer
“Not the quality I expected,I should have known better with the price I paid,the cushions are "not to bad",the neck pillows are very poor quality.i would like to return the goods if possible.”
Helpful Report
Posted 8 years ago
Thank you for your review. we are sorry that you are not happy with the goods purchased. Please select the return section on the top right hand side of our website to return the products you are unhappy about.
Posted 8 years ago
Guest
Verified Buyer
“Product hasnt yet turned up”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“There is no pump.”
Helpful Report
Posted 8 years ago
Thank you for your review, unfortunately all airbeds do not come with a pump unless stated in the product details. We do seperate pumps on our website which is under the beds and beding section should you wish to order one.
Posted 8 years ago
World of Camping is rated 4.8 based on 9,893 reviews
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