World of Camping Reviews

Name: World of Camping
Rating: 4.75

4.8 Rating 9,548 Reviews

95 %

of reviewers recommend World of Camping

4.8

Based on 9,548 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01209 203220

Email:

info@worldofcamping.co.uk

Location:

Treleigh Industrial Estate, Redruth, Cornwall

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World of Camping 5 star review on 23rd April 2024

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its been two months did not get the product order number 13710”

Helpful Report

Posted 6 years ago

Thank you for placing a review. Unfortunately this is an order number that is not recognised by our system and the email address given is also not recognised. Can we ask that you call our customer services team on 01209 203220 to enable us to look into this further for you.

Posted 6 years ago

“I paid for next day delivery but it took 3 days to arrive so I missed my kayaking trip. No reply to the email I sent”

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Posted 6 years ago

“Was sold a tent without poles and this was not mentioned in the description, now have to cancel family camping trip not happy”

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Posted 6 years ago

“I decided to go camping last minuet and ordered £400 plus worth of camping equipment from the website, one of the items worth £19.99 never arrived but apparently it was signed for, 3 boxes turned up but the 4th was missing, but unless I'm informed before hand how many boxes to expect how am I suppose to know if one is missing when signing for the order! When I Called for advice I was told that it was signed for and if the delivery company can't find it then seems tough luck really. I'm disappointed in the customer service as I feel this item could have been replaced or refunded as I never received the items I have paid for.”

Helpful Report

Posted 6 years ago

Thank you for your kind review. We have noted your comments and passed this through to our customer services team who will be contacting you today. We apologise that this has happened on your order and we are sure will be resolved today with you.

Posted 6 years ago

“I emailed my feedback and complaints with my purchase 5 days ago, I have had no response to my email yet 2 automated emails requesting feedback.”

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Posted 6 years ago

“I am very dissatisfied with your Company. 30 minutes after the order I canceled the order. It is impossible that at that time a cancellation was no longer possible because the goods were already shipped. A good customer service is that not. I will never buy from you any more.”

Helpful Report

Posted 6 years ago

“What didn't go wrong. I paid extra for next day delivery, it didn't arrive, when I called to enquire they said (and in fairness to the chap that dealt with the complaint - who was very polite and helpful) the UK Mail had lost it, and he arranged for a replacement to be sent the next day and to defund the extra postage we paid. We ordered a windbreaker, that two poles bend the first time it was put up (when we were on holiday for a week) I called and complained, they said they would send a replacement that would arrive the next day, it didn't - so we didn't have a windbreaker for 4 days of our holiday. We also ordered a rotating washing line which arrived in a different colour to what we ordered. We will be sending back and asking for a refund.”

Helpful Report

Posted 6 years ago

“I have already given you a review and the item i bought from you was faulty and does not work. I want a replacement but i seem to be hitting a blank wall when it comes to customer service.”

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Posted 6 years ago

“I recently bought off you 2 Multimat cushion/pillows. They arrived today and on testing one is perfect and the other is faulty as it starts to deflate straight away on its own and when you lay your had on it the air comes out of the valve rapidly. Totally unacceptable and obviously a faulty valve as i have tested it now 5 times, and its actually deflating before my eyes as i write this review. Your tracking system, it does not work as the page keeps coming up as 'cant be displayed'. I would like a replacement for the faulty one please and am happy to send back the faulty one as its good for nothing. Regards, Niall McGovern.”

Helpful Report

Posted 6 years ago

“Sadly a very disappointing experience. Delivery day and time is anyone's guess at this moment in time. Priced slightly over the odds but for sake of buying all from one place was willing to pay.”

Helpful Report

Posted 6 years ago

Thank you for your review. Sorry you feel it is a disapointing experience. You placed your order yesterday on a 3-5 day delivery service and we can see it was dispatched yesterday so should be delivered with in your service selected.

Posted 6 years ago

“BBQ faulty. Arranged for it to be collected. Stayed in all day. Nobody turned up. Dreadful.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are really sorry that this has happened. We have forwarded your coments to our customer service team who will be in contact with you today.

Posted 6 years ago

“I was sent the wrong item.”

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Posted 6 years ago

Thank you for your review. We are sorry you seemed to have recieved the wrong item. This issue has been passed to our customer services who will contact you to resolve this issue. Our apologies again.

Posted 6 years ago

“Sorry correction to my last feedback...the chairs came from Blacks not world of camping my apologies. So many dodgy company's on the net l can't keep up with them!”

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Posted 6 years ago

Thank you for your comments, it is apprciated, but could we not have more stars as it was not our company?

Posted 6 years ago

Thank you for your comments, it is apprciated, but could we not have more stars as it was not our company?

Posted 6 years ago

“Terrible customer service. NO contact what so ever, NO Invoice, NO returns details or any paperwork at all; never even let you know when the item was dispatched or when the courier was coming totally left in the dark!! Delivered 2 chairs that were used/customer returns one had the original tags missing as well. Use this company at your peril..”

Helpful Report

Posted 6 years ago

Thank you for your review. We will get customer services to contact you about your order as you did not order any chairs. We are sorry if you feel you have no had a good experience and your details will be passed onto a manager.

Posted 6 years ago

“Poor!!!! Still waiting for my item despite paying full whack postage. Five days on still no confirmation from the seller, though quick off the mark for a review message request. Will wait a few more days.............”

Helpful Report

Posted 6 years ago

Thank you for your review. I can see from our courier that you received your order at 1pm today. We seem to have delivered this within our 3-5 working day service as per your order which was placed on Thursday 19th July. if you do feel that in some way this is not the case please contact our customer service department who can help you further.

Posted 6 years ago

“This must be the worst company on the planet for communication. I didn't receive any order confirmation, l didn't receive an item dispatched notice and l didn't even get a delivery notice. The items arrived today out of the blue and it was just lucky that some one was home at that precise moment; purely by chance! Not even an order form or returns note inside, talk about leave you in the dark. Couldn't even track the items on-line because l couldn't set up an account due to the computer saying 'No' it thinks l already have an account but l don't and wants me to change my password l haven't got!! How draconian is that..never again unfortunately.”

Helpful Report

Posted 6 years ago

Thank you for your review and appreciate your fustration. We have been having some technical problems with our emails and this communication is so important to our customers. Please accept our sincere apologies, we believe this issue has now been rectified.

Posted 6 years ago

“The middle poles arrived with a broken middlestring, very frustrating trying to set the tent up not knowing the order the poles should be in!”

Helpful Report

Posted 6 years ago

“Very poor customer service. Goods were ordered in May and order was incorrect and finally resolved in mid-July. Very disappointed as goods were for an club event in mid June! Even a mix up on collection of returns that should have been Monday but turned up early on the Friday!!!!!”

Helpful Report

Posted 6 years ago

“No Im not happy, I didn't get my £25 off my 1st order as advertised if you signed up . Feeling cheated”

Helpful Report

Posted 6 years ago

Thank you for your review. We have spoken with customer services and they have confirmed you did not use the voucher code that was issued for you to place in your basket page for the discount. Our only discount on offer at the moment is 5% off which would be £8.99 on your order. If you call customer services on 01209 203220 they would be more than happy to organise the refund for the £8.99. We are sorry if you missed the area to submit your discount on this occasion.

Posted 6 years ago

“Urgently needed some camping kit and paid a lot more for Saturday delivery. The website stated orders needed to be processed before 1pm to guarantee Saturday delivery which mine was. For what ever reason the order never arrived. I tried to contact someone at camping world but their offices are closed over the weekend- very frustrating. Not impressed with this company - Had to spend several nights on leaky air beds instead of the lovely Vango comfort 10 sims 😭.”

Helpful Report

Posted 6 years ago

World of Camping is rated 4.8 based on 9,548 reviews