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World of Camping Reviews

4.8 Rating 9,957 Reviews
95 %
of reviewers recommend World of Camping
Company Reviews Product Reviews
3,408
 Metrics Info
4.8
Based on 9,957 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Read World of Camping Reviews
Visit Website

Phone:

01209 203220

Email:

info@worldofcamping.co.uk

Location:

Treleigh Industrial Estate, Redruth, Cornwall

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Brian Coldrick
Verified Buyer
“I ordered a status aerial last Friday hoping to fit it during the week ready for a weekend away, I'm still waiting for my item to be delivered one week on, very dissatisfied customer.”
Helpful Report
Posted 9 years ago
Thank you for your review of our services. Customer services have rung to check delivery of your order, which you have now received. Please be aware that orders placed on a U48 delivery service is 3-5 working days (which does not including weekends) so your order arrived in the specified time frame.
Posted 9 years ago
Georgina Harrison
Verified Buyer
“There was no purchase - despite advertising sun walls for a 15 x 15 Coleman event shelter on the website there were none in stock & no idea of when there might be any arriving. Ended up getting them locally & cheaper too.”
Helpful Report
Posted 9 years ago
Thank you for your review. We did have this product on order with Coleman and they then could not fulfill the order. We have now removed from website as they can not give a date for delivery. We are pleased you managed to source locally.
Posted 9 years ago
Gary
Verified Buyer
“This is first Email I have had from camping world, didn't think the order had gone through until I noticed the money had gone off my credit card, still not received any goods, where do I complain? Gary”
Helpful Report
Posted 9 years ago
We are sorry that you have not received your goods yet. I have raised this issue with our customer service team who will contact you with an update.
Posted 9 years ago
Richard Collin
Verified Buyer
“I was going to buy through World of Camping and was pleased to see a 5% reduction offer if I signed up to the magazine. I did so, but didn't receive any discount. Obviously I wasn't very happy and decided I couldn't trust World of Camping and wouldn't buy from them. I went to ebay and bought the product from what I thought was a different company, World of Outdoors. I hadn't realised this was the same company.”
Helpful Report
Posted 9 years ago
Hello, we are sorry you felt you could not trust us. When you sign up to our 'newsletter' on the website to claim your discount, it immediately comes up with the promotional code that the customer needs to place in the basket page. This discount will then be applied to your order, we do not state anywhere that the discount is automatic and apologise if you did not read this clearly.
Posted 9 years ago
Wendy Norman
Verified Buyer
“I am afraid that although the prices seemed very competative with world of camping delivery of the items was a nightmare. The day the company they use for delivery texted to say they would be arriving that day I knew I would be out at work. This was no problem. When I got my sorry I missed you card I tried to rearrange delivery to a depot to pick up the following dayThis did not appear to work so I tried over the phone. The automated system told me the items would be dropped off at the depot for collection. However this did not work either and I got another text to tell me they would be dropping off at my house the following day. Duh! To cut a long story short after many hours on the phone I finally got through to someone to rearrange for the parcel to go to the depot. When I picked up the items and got them home two out of three of them were broken and damaged. They had not been packed very well and had been damaged in transit. So we had to go off camping without the electric cool box and campbed. Very very disappointing. I will not be buying from there again.”
Helpful Report
Posted 9 years ago
Julia Stuckey
Verified Buyer
“I made a purchase on line but due to an error on their part world of camping did not honour the sale. Very poor service.”
Helpful Report
Posted 9 years ago
We contacted you immediately to inform you that there was an error on the website with the product description, however your invoice clearly stated the product and price you had ordered was correct. We clarified this with you and could still fulfill this order, however you chose to cancel at this point.
Posted 9 years ago
John Riley
Verified Buyer
“Grest company to buy from. Always very promp on there service and getting your orders out to you.would highly recommended to anyone. :)”
Helpful Report
Posted 10 years ago
Catherine
Verified Buyer
“I received the wrong delivery, there was no receipt or anything in the box to send it back When I contacted them about I got no reply, still haven't”
Helpful Report
Posted 10 years ago
We apologise if you have received the wrong delivery, our customer service team have your email this morning and will respond to you today with a resolution.
Posted 10 years ago
Molly Mortimer
Verified Buyer
“still not received item please advise”
Helpful Report
Posted 10 years ago
Hello We believe our customer services team spoke with you yesterday regarding the delay on your product. We are sorry there has been a delay and sent an email straight away to inform you which was not received by yourself. We do hope to rectify the problem for you as soon as possible.
Posted 10 years ago
Tom Fox
Verified Buyer
“Yet to receive item purchased!!!!”
Helpful Report
Posted 10 years ago
David Tetchner
Verified Reviewer
“I ordered an item that was advertised as Out of Stock but 14 Day delivery. This was confirmed by telephone by World of Camping the next day by telephone. After 16 days, I telephoned to enquire about the product and was informed the order had not arrived from the supplier and that they were expecting delivery 'next week'. This means I might get the item 3 - 4 weeks after ordering (not yet delivered) but nothing was confirmed. I was offered a refund or I could wait. I am waiting and will update this review following delivery (or otherwise).”
Helpful Report
Posted 10 years ago
Patrick BENOIT
Verified Buyer
“fast and well packaged delivery. I have not used the product ordered”
Helpful Report
Posted 10 years ago
Abbi
Verified Buyer
“Having placed an order 12/12/15 for an electric adapter, I still have not received the item”
Helpful Report
Posted 10 years ago
FABIEN
Verified Buyer
“I've oder in euro for a delivery to France. Everything seems good but when the payment is done, I 'v receive my total in £ with a change different than indicated on the top. The difference is about 70€ (For a total 240€) ! I've sent immediately a mail to cancel my order with a picture to show the mistake, but i've not response.”
Helpful Report
Posted 10 years ago
There has been a technical error with our Euro transactions and payments. This was raised following receipt of your email, however a direct response was not made to you and for this we apologise. We believe you are now proceeding with your order after being contacted by customer services.
Posted 10 years ago
PAT MORGAN
Verified Buyer
“I am still waiting for my order”
Helpful Report
Posted 10 years ago
We have tried contacting you twice by telephone regarding your order. This item is available on our website as a pre-order for the 2016 season and the supplier will not have stock until February/March. We called and left a message for you on 4th January at 1.33pm and have tried to call you again following your review of our service. We apologise that you have misunderstood this and wanted to see if you are still happy to wait or if you wish to cancel your order
Posted 10 years ago
Peter
Verified Buyer
“When we receive our table I will give you a review you said 3 to 5 days still waiting”
Helpful Report
Posted 10 years ago
Hello Mr Johnson We sincerely apologise for the delay in your order. We have sent an email directly to you explaining the Christmas deliveries we had in place, but obviously this was not clear to your when you placed the order. Your order should be with your tomorrow.
Posted 10 years ago
Shona
Verified Reviewer
“Did order a laundry done and spend all the time filling in details and card details and got email saying thank you for order but later on got another email saying it's not in stock and will not be in until after Christmas, I don't understand why any company would promote a product and say delivery times of not in stock, when I did question this there answer was some customers don't mind waiting in there products well clearly this should be stated on the website as not I have to start again looking for this product, I just hope they have not taken any money out my account or I will be contacting trade in standards as what I did order on there site was 3 to 5 days delivery”
Helpful Report
Posted 10 years ago
The shipping option selected was 3 to 5 days, which would have been an outside delivery estimate if the product had been in stock. It should have been made clear at the point of placing the order that the item wasn't available immediately, we can only apologise if this was not your experience. Unfortunately in November it can take longer to restock some items, as camping is a very seasonal business this can create delay in production availability. We do normally seek to restock required items such as this within 7-10 days during peak season - quicker if we possibly can. We can reassure you that no payment was taken from your card.
Posted 10 years ago
R Garrison
Verified Buyer
“After placing an order for goods to be delivered next day I waited all day & the goods did not arrive, at lunch time I tried to contact by phone & email & no one responded and finally I got through to a person a few hours later I explained that I just wanted to know if the item would actually be delivered & was eventually told it hadn't been even despatched yet ..... I think this company do not value customer service at all I am a new customer who will not be using this company again & would no be recommending them to anyone , basically don't offer next day delivery on orders placed before 1pm & don't fulfil the offer !”
Helpful Report
Posted 10 years ago
We're sorry that you had a negative experience with your order. We have an advertised cut-off of 1pm for 24hr orders; we do try to get orders out if they are placed later than this time, but at peak times such as the first week of school holidays, this is not always possible. We can confirm that the premium delivery charge was refunded for you; sorry the parcel did not reach you sooner.
Posted 10 years ago
Graham Tipping
Verified Buyer
“Ordered tent footprint which was in stock with another item, they took full payment for order then didn't deliver footprint, had to contact and they said they could not find it, well thanks for telling me, complete waste of time and they never get back to you when you leave a message, and now I can't get hold of the footprint anywhere, avoid!”
Helpful Report
Posted 10 years ago
We received payment for your order via Paypal, for which we are a passive recipient of monies sent to us; we would not actively take a card payment for an out of stock item. Unfortunately, there was a stock discrepancy with the missing item, which was discontinued with our suppliers for the rest of the 2015 season and has now been withdrawn from the site. We're very sorrythat we were unable to provide this item for you.
Posted 10 years ago
Shafqat Hussein
Verified Buyer
“Ordered a gazebo and as usual the delivery was for 3 - 5 working days, After the 5 days I still hadn't received it so I contacted them only to realise that the gazebo was out of stock! They hadn't bothered to call us, or contact us in any way. Felt like that they didn't care at all. Very bad experience.”
Helpful Report
Posted 10 years ago
We're sorry that you've had a negative experience with your order; the item ordered should have been clearly displayed as being out of stock when your order was placed. We aim to contact customers with out of stock items within one working day of the order being placed; unfortunately your order conincided with a technical problem at a very busy time, and we're sorry to have let you down in this respect. If you would like to reinstate your order, we would be glad to obtain stock for this large item for you, should you be unable to locate one elsewhere. Kind regards, World of Camping
Posted 10 years ago
World of Camping is rated 4.8 based on 9,957 reviews
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