World of Camping Reviews

Name: World of Camping
Rating: 4.75

4.8 Rating 9,595 Reviews

95 %

of reviewers recommend World of Camping

4.8

Based on 9,595 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01209 203220

Email:

info@worldofcamping.co.uk

Location:

Treleigh Industrial Estate, Redruth, Cornwall

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World of Camping 5 star review on 23rd April 2024

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast and well packaged delivery. I have not used the product ordered”

Helpful Report

Posted 8 years ago

“Having placed an order 12/12/15 for an electric adapter, I still have not received the item”

Helpful Report

Posted 8 years ago

“I've oder in euro for a delivery to France. Everything seems good but when the payment is done, I 'v receive my total in £ with a change different than indicated on the top. The difference is about 70€ (For a total 240€) ! I've sent immediately a mail to cancel my order with a picture to show the mistake, but i've not response.”

Helpful Report

Posted 8 years ago

There has been a technical error with our Euro transactions and payments. This was raised following receipt of your email, however a direct response was not made to you and for this we apologise. We believe you are now proceeding with your order after being contacted by customer services.

Posted 8 years ago

“I am still waiting for my order”

Helpful Report

Posted 8 years ago

We have tried contacting you twice by telephone regarding your order. This item is available on our website as a pre-order for the 2016 season and the supplier will not have stock until February/March. We called and left a message for you on 4th January at 1.33pm and have tried to call you again following your review of our service. We apologise that you have misunderstood this and wanted to see if you are still happy to wait or if you wish to cancel your order

Posted 8 years ago

“When we receive our table I will give you a review you said 3 to 5 days still waiting”

Helpful Report

Posted 8 years ago

Hello Mr Johnson We sincerely apologise for the delay in your order. We have sent an email directly to you explaining the Christmas deliveries we had in place, but obviously this was not clear to your when you placed the order. Your order should be with your tomorrow.

Posted 8 years ago

“Did order a laundry done and spend all the time filling in details and card details and got email saying thank you for order but later on got another email saying it's not in stock and will not be in until after Christmas, I don't understand why any company would promote a product and say delivery times of not in stock, when I did question this there answer was some customers don't mind waiting in there products well clearly this should be stated on the website as not I have to start again looking for this product, I just hope they have not taken any money out my account or I will be contacting trade in standards as what I did order on there site was 3 to 5 days delivery”

Helpful Report

Posted 8 years ago

The shipping option selected was 3 to 5 days, which would have been an outside delivery estimate if the product had been in stock. It should have been made clear at the point of placing the order that the item wasn't available immediately, we can only apologise if this was not your experience. Unfortunately in November it can take longer to restock some items, as camping is a very seasonal business this can create delay in production availability. We do normally seek to restock required items such as this within 7-10 days during peak season - quicker if we possibly can. We can reassure you that no payment was taken from your card.

Posted 8 years ago

“After placing an order for goods to be delivered next day I waited all day & the goods did not arrive, at lunch time I tried to contact by phone & email & no one responded and finally I got through to a person a few hours later I explained that I just wanted to know if the item would actually be delivered & was eventually told it hadn't been even despatched yet ..... I think this company do not value customer service at all I am a new customer who will not be using this company again & would no be recommending them to anyone , basically don't offer next day delivery on orders placed before 1pm & don't fulfil the offer !”

Helpful Report

Posted 8 years ago

We're sorry that you had a negative experience with your order. We have an advertised cut-off of 1pm for 24hr orders; we do try to get orders out if they are placed later than this time, but at peak times such as the first week of school holidays, this is not always possible. We can confirm that the premium delivery charge was refunded for you; sorry the parcel did not reach you sooner.

Posted 8 years ago

“Ordered tent footprint which was in stock with another item, they took full payment for order then didn't deliver footprint, had to contact and they said they could not find it, well thanks for telling me, complete waste of time and they never get back to you when you leave a message, and now I can't get hold of the footprint anywhere, avoid!”

Helpful Report

Posted 8 years ago

We received payment for your order via Paypal, for which we are a passive recipient of monies sent to us; we would not actively take a card payment for an out of stock item. Unfortunately, there was a stock discrepancy with the missing item, which was discontinued with our suppliers for the rest of the 2015 season and has now been withdrawn from the site. We're very sorrythat we were unable to provide this item for you.

Posted 8 years ago

“Ordered a gazebo and as usual the delivery was for 3 - 5 working days, After the 5 days I still hadn't received it so I contacted them only to realise that the gazebo was out of stock! They hadn't bothered to call us, or contact us in any way. Felt like that they didn't care at all. Very bad experience.”

Helpful Report

Posted 8 years ago

We're sorry that you've had a negative experience with your order; the item ordered should have been clearly displayed as being out of stock when your order was placed. We aim to contact customers with out of stock items within one working day of the order being placed; unfortunately your order conincided with a technical problem at a very busy time, and we're sorry to have let you down in this respect. If you would like to reinstate your order, we would be glad to obtain stock for this large item for you, should you be unable to locate one elsewhere. Kind regards, World of Camping

Posted 8 years ago

“Had a live chat about an item I wanted I also asked if this item was in stock they said yes , 3 days later I rang to ask about these items and was told out of stock very annoyed as could have ordered from someone else now item has discontinued ,but still accepted my money , won't be shopping again”

Helpful Report

Posted 8 years ago

Hello We're sorry to have misinformed you about the stock level; although it's possible that another customer ordered the last unit in stock before you placed your order. As you used a card for your order, no payment was taken, as this isn't normally done until the parcel is confirmed ready to ship. Kind regards, World of Camping

Posted 8 years ago

“Very poor. Ordered on line, purchasing process went smoothly and item clearly in stock. Email received to conform this. Free delivery due 3-5 days. After 4 days, I phoned for an update on progress. Told it was out of stock and offered another self inflating mat which I didn't want. No communication prior to this and a weak apology with a the reason being a 'major system failure'. Not impressed and won't be using again.”

Helpful Report

Posted 8 years ago

We're sorry there was a problem with your order - as advised, we did have a systems problem at the time your order was placed, which has since been resolved.

Posted 8 years ago

“the item I ordered was out of stock, however my payment was taken and I was told someone would contact me, no-one did and no-one has replied to my e-mail, Not good enough !!!”

Helpful Report

Posted 8 years ago

Hello, As per phone conversation earlier - we are now expecting further stock from our supplier and this should not be much longer at this point. Sorry for the delay! We can be contactedduring office hours either through the website's LiveChat or by phone on 01209 203220, or we can be reached by email at info@worldofcamping.co.uk Kind regards, World of Camping

Posted 8 years ago

“I was very disappointed in the service I waited 5 days for some form of communication ie goods dispatched etc then i sent an email asking about delivery date NO response proceeded to call customer services only goes to answer phone several times no response to the messages i left I have now discovered 6 fays later goods are out of stock This mow has given me a problem as i required them completely dissatisfied”

Helpful Report

Posted 8 years ago

Hello, Unfortunately the goods ordered were not in stock when the order was placed; this should have been made clear at the point of ordering, and we can only apologise if this was not the case. As advised, it may be a couple of weeks before they are available. If you would like to select an alternative item we would be more than happy to adjust your order. Kind regards, World of Camping

Posted 8 years ago

“The Dometic RC1200 Absorption Cooler I ordered claimed to be in stock on the website. But three days later after placing the order I was called to say it was not in stock. Si I had to cancel the order and get it elsewhere. The refund was done quickly, but I was very disappointed that the web info was incorrect - pretty poor show :(”

Helpful Report

Posted 8 years ago

Unfortunately, a technical fault caused this product to be incorrectly displayed as in stock at the time of your order. This has since been resolved. Please accept our apology for the inconvenience.

Posted 8 years ago

“I ordered on 13th July- guidelines say delivery within 5 working days - today is 22nd July that's 7 working days- unreliable- no apology. This review of purchase request was received days ago. I don't recommend buying from world of camping as item not received.”

Helpful Report

Posted 8 years ago

We shipped the parcel on the 16th on an upgraded service - however, it seems that the courier mislaid the parcel before relocating it, scanning it and delivering it on the 22nd. Please accept our apology for the delay to receipt of your order.

Posted 8 years ago

“Ordered item with next day delivery. 12 days later complained and instead of shipping it as soon as possible they told me it wasn't available. Waste of time and incorrect availability. Received refund but bad experience.”

Helpful Report

Posted 8 years ago

“Ordered 2 different pairs of folding chairs. 1st email from you said that you didn't actually have the smaller pair of chairs in stock even though the website said you did, so had to re order for a different colour for those 2. Then, 2 days later, you say that you haven't got 2 of the other chairs that I ordered, even though you confirmed that you had. All of the chairs were due 2 days ago, which I still haven't received. I am currently waiting on an email confirmation to let me know if you are going to URGENTLY send me my 2 different coloured chairs plus only 1 of the 2 other chairs. I was planning on using the chairs today but this catastrophe of organisation has left me chairless for my weekend plans. Not impressed.”

Helpful Report

Posted 8 years ago

“I still have not got my order and today cancelled same. I was told it was out of stock but it is still being advertised on line as in stock, i have not received a reply from my e-mail I sent and it took me 2 days to get a reply on the telephone would not recommend this company at all.”

Helpful Report

Posted 8 years ago

“Item ordered on 5th July. Wording online is deceptive saying 'item is out of stock but one is on order and shall be reserved for you' only to find the following day when customer services called that this wasn't the case and will in fact be ordered the following day. Was given assurances that it will arrive within 10-13 days (we depart on 23 July). Calling and emailing is futile and after no response have demanded a full refund. Shocking shopping experience and customer service, will never order anything from this incompetent company again!!”

Helpful Report

Posted 8 years ago

We're sorry that you've had a bad experience of our company on this occasion - however, it seems that the parcel was signed for at the delivery address on the morning of 17/07/2015.

Posted 8 years ago

“My order for various items was placed on the 12th June and anticipated to be delivered 1st class standard. Some 4/5 days later; still waiting, zero information. When I made contact ;was informed that some items were unavailable to despatch, but when supplies were available my order would be despatched. Why was I not informed and why were the available items not despatched with an appropriate explanation. Further delay ensued until the entire order was cancelled on the 24th June due to nil progress. Terrible service; appalling attitude.”

Helpful Report

Posted 8 years ago

We're sorry that there was a delay to contacting you about the out of stock item, and that the item was not restocked as soon as we had hoped. We are always happy to ship part of an order ahead if asked to do so, but this will not be appropriate in all cases.

Posted 8 years ago

World of Camping is rated 4.8 based on 9,595 reviews