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World of Camping Reviews

4.8 Rating 9,891 Reviews
95 %
of reviewers recommend World of Camping
Company Reviews Product Reviews
3,369
 Metrics Info
4.8
Based on 9,891 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read World of Camping Reviews
Visit Website

Phone:

01209 203220

Email:

info@worldofcamping.co.uk

Location:

Treleigh Industrial Estate, Redruth, Cornwall

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Robin Mair
Verified Buyer
“Ordered an item for overnight delivery. Had to chase dispatch notification and was then let down by the carrier ie. the item did not arrive the next day and I was left without it for a weekend family camping trip. Will look for a company with better customer service that uses a reliable carrier in the future!”
Helpful Report
Posted 11 years ago
We're sorry that your order did not arrive in the expected time frame - unfortunately with logistics and transport, things can go wrong sometimes, although this is only in a distinct minority of cases. Our standard practice is to provide tracking info at approximately 5pm of the day of dispatch, which is what happened on this occasion. As detailed on the website, there is also a cut-off time of 1pm for next-day delivery for practical reasons - although we do try our best to get orders placed later than 1pm sent out if we possibly can. No courier is 100% perfect, sometime for reasons beyond even their control, and it does look like you were let down this time - on behalf of our courier we would like to say sorry for this.
Posted 11 years ago
Andrew Smith
Verified Buyer
“I paid for next day delivery but received a message it would not arrive until Monday. When I tried to call the phone number given I waited so long to be dealt with the call was automatically terminated. I called again to be told there were 23 callers ahead of me. The items ordered were for use on Sunday, tomorrow, at a charity event but they are now forecast to arrive a day late and on the very day the Tour de France goes through our town so I doubt they will be delivered then as promised. I shall not use your website again and I shall tell all my friends not to do so either.”
Helpful Report
Posted 11 years ago
Thankyou for your order which was placed late on the evening of Wednesday 02/06/14. We sent this out on Thursday 03/06/14; however, the service you selected when ordering online was not the Next Day delivery option, but the 2-3 day delivery which is less expensive. Fortunately UKMail (despite having an admittedly disappointing phone line at present) were able to deliver on Saturday morning, based on the tracking for your parcel. We do hope that you feel happier about your order at this point, please let us know if this is not so. Kind regards, World of Camping
Posted 11 years ago
Colin Farrell
Verified Buyer
“Good, we'll made product. Easy to use. Recommended.”
Helpful Report
Posted 11 years ago
Kalpesh Shah
Verified Buyer
“It would help if your website could reflect what you actually have in stock so as not to waste a customer's time in choosing items that turn out to be unavailable, and then alternative choices which also turn out to be unavailable.”
Helpful Report
Posted 11 years ago
Inevitably when running a large range, not all items will be in stock at all times. However, at the point of ordering, you should see this message if ordering any out-of-stock items: "*We are currently awaiting for this item to arrive into stock, we will reserve this item for you and a member of our team will call you shortly."
Posted 11 years ago
Ian Simpson
Verified Buyer
“Asking me to review my order before i have received the goods”
Helpful Report
Posted 11 years ago
We do send an invitation to review your order as an automatic procedure - you are of course more than welcome to delay making your review until later, when the ordered goods have been delivered. This is probably the most useful scenario overall, as it will provide our future customers with the best guidance possible. In the unlikely event that there are any problems with your order, please do let us know as soon as possible, either by email or by phone on 01209 203220.
Posted 11 years ago
GRAEME HESLOP
Verified Buyer
“Advertises out of stock items on their website, take payment and when you ask for a refund Paypal put your money on hold until they investigate. I now have over £60 sitting in limbo and who knows when I will get it back.”
Helpful Report
Posted 11 years ago
We never process card payments for orders until they are packed and ready to leave the building - however, Paypal payments are 'sent' to us, much like a cash payment would be, without the possibility of our approving or rejecting them. They remain safe, trackable, and refundable. Your payment made on 04/06/14 was refunded via Paypal on 05/06/14 immediately upon your request - you will need to log in to your Paypal account if you require the funds back in your bank account; this aspect of the transaction is rightly beyond our control.
Posted 11 years ago
Roddy Munro
Verified Buyer
“Excellent choice and good value. Staff have been very helpful in the past. On a negative note, I was extremely disappointed that I had to pay £13.99 for delivery to the Highlands and this may influence my future purchases from world of camping!”
Helpful Report
Posted 11 years ago
Hello, As a company, we don't make a profit from shipping charges - in fact, it costs slightly more than the amount charged for us to use this service with the courier, due to the distances and logistics involved with routeing the parcel. Where we can send a parcel by Royal Mail, we will try to do this, but regrettably, due to severe size and weight restrictions this option is not always possible. Regards, World of Camping
Posted 11 years ago
Alison Williams
Verified Buyer
“I ordered a camping electric cool box last weekend and have not received it or an e mail syaing whebn or if it will arrive this will not encourage me to order anything else.”
Helpful Report
Posted 11 years ago
We're sorry our communications have let you down on this occasion. Our normal practice is to provide a confirmation email when your order is placed, and also to notify you of any delays or product unavailability. In some cases, our messages may be filtered by your email service provider: we recommend checking your 'junk mail' folder if you don't hear from us. Please feel welcome to contact us on 01209 203220 if there are any unexpected difficulties with your order. This item has now arrived from our supplier and will be shipped out to you today.
Posted 11 years ago
World of Camping is rated 4.8 based on 9,891 reviews
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