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World of Camping Reviews

4.8 Rating 9,957 Reviews
95 %
of reviewers recommend World of Camping
Company Reviews Product Reviews
3,408
 Metrics Info
4.8
Based on 9,957 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Read World of Camping Reviews
Visit Website

Phone:

01209 203220

Email:

info@worldofcamping.co.uk

Location:

Treleigh Industrial Estate, Redruth, Cornwall

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nicholas Dorgan
Verified Buyer
“Had a live chat about an item I wanted I also asked if this item was in stock they said yes , 3 days later I rang to ask about these items and was told out of stock very annoyed as could have ordered from someone else now item has discontinued ,but still accepted my money , won't be shopping again”
Helpful Report
Posted 10 years ago
Hello We're sorry to have misinformed you about the stock level; although it's possible that another customer ordered the last unit in stock before you placed your order. As you used a card for your order, no payment was taken, as this isn't normally done until the parcel is confirmed ready to ship. Kind regards, World of Camping
Posted 10 years ago
Simon Brown
Verified Buyer
“Very poor. Ordered on line, purchasing process went smoothly and item clearly in stock. Email received to conform this. Free delivery due 3-5 days. After 4 days, I phoned for an update on progress. Told it was out of stock and offered another self inflating mat which I didn't want. No communication prior to this and a weak apology with a the reason being a 'major system failure'. Not impressed and won't be using again.”
Helpful Report
Posted 10 years ago
We're sorry there was a problem with your order - as advised, we did have a systems problem at the time your order was placed, which has since been resolved.
Posted 10 years ago
Rodney Goddard
Verified Buyer
“the item I ordered was out of stock, however my payment was taken and I was told someone would contact me, no-one did and no-one has replied to my e-mail, Not good enough !!!”
Helpful Report
Posted 10 years ago
Hello, As per phone conversation earlier - we are now expecting further stock from our supplier and this should not be much longer at this point. Sorry for the delay! We can be contactedduring office hours either through the website's LiveChat or by phone on 01209 203220, or we can be reached by email at info@worldofcamping.co.uk Kind regards, World of Camping
Posted 10 years ago
Ken Buchan
Verified Buyer
“I was very disappointed in the service I waited 5 days for some form of communication ie goods dispatched etc then i sent an email asking about delivery date NO response proceeded to call customer services only goes to answer phone several times no response to the messages i left I have now discovered 6 fays later goods are out of stock This mow has given me a problem as i required them completely dissatisfied”
Helpful Report
Posted 10 years ago
Hello, Unfortunately the goods ordered were not in stock when the order was placed; this should have been made clear at the point of ordering, and we can only apologise if this was not the case. As advised, it may be a couple of weeks before they are available. If you would like to select an alternative item we would be more than happy to adjust your order. Kind regards, World of Camping
Posted 10 years ago
Gary Bastin
Verified Buyer
“The Dometic RC1200 Absorption Cooler I ordered claimed to be in stock on the website. But three days later after placing the order I was called to say it was not in stock. Si I had to cancel the order and get it elsewhere. The refund was done quickly, but I was very disappointed that the web info was incorrect - pretty poor show :(”
Helpful Report
Posted 10 years ago
Unfortunately, a technical fault caused this product to be incorrectly displayed as in stock at the time of your order. This has since been resolved. Please accept our apology for the inconvenience.
Posted 10 years ago
Ms S Bradshaw
Verified Buyer
“I ordered on 13th July- guidelines say delivery within 5 working days - today is 22nd July that's 7 working days- unreliable- no apology. This review of purchase request was received days ago. I don't recommend buying from world of camping as item not received.”
Helpful Report
Posted 10 years ago
We shipped the parcel on the 16th on an upgraded service - however, it seems that the courier mislaid the parcel before relocating it, scanning it and delivering it on the 22nd. Please accept our apology for the delay to receipt of your order.
Posted 10 years ago
Henry Hilsdon
Unverified Reviewer
“Ordered item with next day delivery. 12 days later complained and instead of shipping it as soon as possible they told me it wasn't available. Waste of time and incorrect availability. Received refund but bad experience.”
Helpful Report
Posted 10 years ago
Alan Griffiths
Verified Buyer
“Ordered 2 different pairs of folding chairs. 1st email from you said that you didn't actually have the smaller pair of chairs in stock even though the website said you did, so had to re order for a different colour for those 2. Then, 2 days later, you say that you haven't got 2 of the other chairs that I ordered, even though you confirmed that you had. All of the chairs were due 2 days ago, which I still haven't received. I am currently waiting on an email confirmation to let me know if you are going to URGENTLY send me my 2 different coloured chairs plus only 1 of the 2 other chairs. I was planning on using the chairs today but this catastrophe of organisation has left me chairless for my weekend plans. Not impressed.”
Helpful Report
Posted 10 years ago
Janice Bushby
Verified Buyer
“I still have not got my order and today cancelled same. I was told it was out of stock but it is still being advertised on line as in stock, i have not received a reply from my e-mail I sent and it took me 2 days to get a reply on the telephone would not recommend this company at all.”
Helpful Report
Posted 10 years ago
Cathy Logan
Verified Buyer
“Item ordered on 5th July. Wording online is deceptive saying 'item is out of stock but one is on order and shall be reserved for you' only to find the following day when customer services called that this wasn't the case and will in fact be ordered the following day. Was given assurances that it will arrive within 10-13 days (we depart on 23 July). Calling and emailing is futile and after no response have demanded a full refund. Shocking shopping experience and customer service, will never order anything from this incompetent company again!!”
Helpful Report
Posted 10 years ago
We're sorry that you've had a bad experience of our company on this occasion - however, it seems that the parcel was signed for at the delivery address on the morning of 17/07/2015.
Posted 10 years ago
Colin Crawford
Verified Buyer
“My order for various items was placed on the 12th June and anticipated to be delivered 1st class standard. Some 4/5 days later; still waiting, zero information. When I made contact ;was informed that some items were unavailable to despatch, but when supplies were available my order would be despatched. Why was I not informed and why were the available items not despatched with an appropriate explanation. Further delay ensued until the entire order was cancelled on the 24th June due to nil progress. Terrible service; appalling attitude.”
Helpful Report
Posted 10 years ago
We're sorry that there was a delay to contacting you about the out of stock item, and that the item was not restocked as soon as we had hoped. We are always happy to ship part of an order ahead if asked to do so, but this will not be appropriate in all cases.
Posted 10 years ago
Andy Mcleavy
Verified Buyer
“Out of stock got some from my local dealer”
Helpful Report
Posted 10 years ago
Daniel Power
Verified Buyer
“We bought the pump to inflate out new tent. Out of the box the pump had the green 'fully charged' light on. We took it away with us but the pump only managed to half-inflate our tent. Instructions stated that it takes 15hrs to recharge. Luckily we were rescued by the farmer with a compressor. We sent it back for a refund, and bought a compressor.”
Helpful Report
Posted 10 years ago
While the pump may have partial charge from the box, it is always recommended to charge fully before use for best performance.
Posted 10 years ago
David
Verified Buyer
“Got an email call to say it wont be available until middle of june as out of stock. Decided to cancel and go elsewhere sorry.”
Helpful Report
Posted 10 years ago
While the majority of items displayed as Out of Stock can be restocked within a couple of weeks (sometimes less), this specific item was subject to a nationwide shortage due to the supplier having a prolonged production delay issue. We're sorry to lose your order with us, hopefully you have been able to successfully locate the item elsewhere. The Bike Cave is now expected to be available in the next week should you wish to reorder. Kind regards, World of Camping
Posted 10 years ago
Sandra
Verified Buyer
“Ordered outwell coolbox, paid extra for delivery due on Wednesday, it is now Thursday 13.30 still not arrived. On the way to camp site, no coolbox. Sandra Panton”
Helpful Report
Posted 11 years ago
Hello Sandra, We're sorry this hasn't reached you yet. The parcel was shipped on time with a Next Working Day shipping service, but has been delayed due to a logistics issue with the courier. Their tracking states that it is out for delivery today though, and should be delivered by late this afternoon. Kind regards, World of Camping
Posted 11 years ago
Abigail
Verified Buyer
“As two out the four egg cups arrived smashed not very good.”
Helpful Report
Posted 11 years ago
Hello, We're sorry this item was delivered with damage; as per our email, we will provide a replacement. World of Outdoors
Posted 11 years ago
Tony
Verified Buyer
“These were not the cheapest jerrycans on the market, but the size was what I needed. When the item turned up it was not the size specified”
Helpful Report
Posted 11 years ago
We're sorry these jerry cans weren't suitable for your needs on this occasion, please do contact us if you would like to return them. We state in the product details that this item can vary in shape/dimensions, as we source these jerry cans from multiple suppliers so as to bring the best value to our customers. We're always glad to provide the latest specifics and measurements for this or for any other item upon request, and we can be contacted via sales@worldofcamping.co.uk or by phone on 01209 203220 World of Camping
Posted 11 years ago
Graham
Verified Buyer
“Slow to send item,no communication as to when sending item.Bought similar item from another supplier and it arrived next day. If they can can do it why can;t this firm.”
Helpful Report
Posted 11 years ago
We're sorry for the delay with this out-of-stock item; as per our email earlier, this is currently on order with a supplier and we will get it to you as soon as possible.
Posted 11 years ago
Colin
Verified Buyer
“paid for item paid for postage then told the price has been put up not my fault they cannot get there pricing correct I will be inquiring to see if this is legal as i had already paid for the item on the web site”
Helpful Report
Posted 11 years ago
The item which was ordered is delivered directly from our suppliers as a dropship item (as an F45 awning makes for a very long package which requires specialist delivery). Unfortunately, the colour which was ordered is no longer available from our suppliers, as such we were unable to provide it for you. This colour was briefly available at a clearance price. It is still available in other colours as advised, but these are at a higher price, as advertised. We did offer to lower the price for an alternative colour as a special concession, and we are happy to hold this offer open for you should you change your mind on cancellation. Please call us on 01209 203220 if so.
Posted 11 years ago
Ken
Verified Buyer
“I placed an order for a camping chair shown as in stock Order 141663 I then recieve an email stating it is not in stock. That leaaves me chasing around to find out if you have taken a payment, refunded my payment or never taken a payment. As it was the first time of placing an order with you I am bitterly disappointed.”
Helpful Report
Posted 11 years ago
You can rest assured that we will not process a card payment for goods until the order is confirmed as ready to ship to the customer. In the event that a Paypal payment is sent to us, we would process a refund immediately upon order cancellation. We're sorry we weren't able to fulfil your order on this occasion: this was due to a stock level update delay at the time of ordering. We're always happy to recommend a similar item as a substitute, or to order further stock from our suppliers, which usually will arrive within a week or two.
Posted 11 years ago
World of Camping is rated 4.8 based on 9,957 reviews
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