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WPMU DEV Reviews

4.9 Rating 1,715 Reviews

98 %

of reviewers recommend WPMU DEV

Company Reviews

4.9

Based on 1,715 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WPMU DEV:

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform. For over 16 years, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

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Email:

contact@wpmudev.com

Location:

Birmingham, Alabama,
Birmingham
Alabama
35201

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WPMU DEV 5 star review on 20th November 2023

WPMU DEV 5 star review on 10th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite their misleading advertisements, the do not offer unlimited sites for a flat fee like many competitors. Furthermore, they were unable to install the proper SSL certificates or be able to transfer subdomains. It took over 4 hours to get a response to a critical issue. I strongly advise against using WPMUDEV for hosting multiple sites.”

Posted 3 years ago

“Well, i have been using WPMUDEV's plugins for some time, but there came a time when i didn't need them anymore ( wasnt using them like i thought i would ). So i went and deleted this Pro Sites plugin, but there was the problem the upload quota was still there! Thanks to Andri Koolme ( best surname ever! ) from sales who made it happen i got in touch with tech support to help with this issue and Patrick Cohen from the tech support who helped solve the problem! really awesome they helped me even after i stopped being a member, awesome support guys!”

Posted 4 years ago

Thanks so much for taking the time to review our services, Jeffrey!

Posted 4 years ago

“Zafer helpt me brilliantly”

Posted 3 years ago

We're thrilled to hear one of our support experts was of great assistance, and appreciate the recommendation!

Posted 3 years ago

“Do not deserve anything, the support team is very helpful, but the plugins is waste time and energy, and the results is not perfect as should be, one more thing if you are not developer you need to hire a developer to solve most of your issue LOL”

Posted 3 years ago

“the wpmu dev team is awesome. Rupok C and the others really care about getting up and running without any issues. And if problems should occur, they put on their cape and swoops in to save the day... awesome awesome work at wpmu dev even at mid night.”

Posted 3 years ago

Woot, thanks for the kind words and excellent rating!

Posted 3 years ago

“Signed up to WPMU DEV on a 30-day trial as I wanted to test out their Smushit app to crunch photo sizes. I received lots of email communication throughout the trial from them. However, this wasn't the right product for me and I didn't want to continue - admittedly I should have proactively canceled the trial but they sent me a message telling me my card hadn't processed and that I would either need to "update my card details or click a link to reactivate the account" to continue using their services. Using the word "reactivate" would imply my account was no longer active right? This combined with complete silence from that day forward led me to believe my account was now closed. What actually happened was they attempted again to take payment the next day and this time succeeded - however this time, (surprise, surprise) no email confirmation was sent. I was never sent a follow-up email to tell me that my account had been reactivated. What company has a policy to send customers lots of email communications and then fall into complete silence and go underground once they start taking payments? What company has a policy to tell a customer when payments have failed but not when payments have gone through and to alert them they are now paying for an upgraded plan? A dishonest one in my opinion. A company with a business model that relies on people inadvertently signing up and not going through proper procedures of canceling. Whilst the onus was on me to go through the proper procedure, their misleading wording and underhand tactics have resulted in me losing hundreds and hundreds of dollars as it was some time before I noticed the money going out of my account. In my opinion, WPMU DEV does not put customers first and does not act with transparency and honesty. They have not apologised or accepted that there is a problem with their poor communications to new customers. I would avoid at all costs. Very shady.”

Posted 3 years ago

“terrible! - Hummingbird kept messing up my site. Incompetent tech support agents wasted hours of my time getting nothing done - or messing things up further. Complete disaster - do NOT use Hummingbird, it'll be a constant nightmare. Site worked better with WP Rocket - and far less set up required. At no time, did WP Rocket mess up my site features, so I eventually switched back.”

Posted 3 years ago

We're really sorry to hear that you feel this way, but perhaps there has been a misunderstanding here? Our support staff even did an Asset Optimization on your behalf which goes outside of their support scope. The performance scores after you switched back to WP Rocket were worse (and still are) compared to Hummingbird. Our staff provided you with more details on that too. In any case, if you ever change your mind, we would be more than happy to help you optimize your website once more. Thank you.

Posted 3 years ago

“Very bad support! I've been writing since more than a week and got no replies. Also, I've been charged for subscription although I was trying the pro version - that's why I had to add my visa information- and on the same day, I found that I don't need the plugin anymore so I deleted the plugin! then after a couple of days, I found a status from my bank says I was charged for 49$ !! No emails to remind me before and I didn't use the plugin for a single day! No replies from support since then... worst experience ever.”

Posted 3 years ago

Hey there. Really sorry you feel this way, though our staff already explained everything in details via email. You also had a second account in the past for another free trial, which is forbidden. In any case, our Account Manager already followed up to you and sorted that out for you. Take care!

Posted 3 years ago

“At this point WPMU Dev does not have the best Wordpress hosting. In truth it's okay but not even nearing great let alone the best. A few things you should know: 1. Hard limits on disk space with no flexibility and no ability to add storage without upgrading and considering they use Digital Ocean and we all know how flexible and inexpensive DO storage is this is unacceptable. This is my number one reason why they are nowhere near a small business class host. 2. The support you'll receive is hit or miss. Of the most recent tickets I've had two were handled fairly well while the last two were abysmal failures and I had to seek help at my other host who handled it very quickly. 3. Do not switch all your hosting to WPMU Dev. Don't put all your eggs in their basket just yet. Maybe in a year or so when they get a few issues handled and hire far more knowledgeable support techs but right now avoid giving their hosting 100% of your sites. 4. Their plugins are generally pretty good but they're starting to open up premium versions of plugins to be freeware via wordpress.org and each time they do this they're essentially removing value from the $50 I pay a month (and I'm certainly not paying that for their hosting). 5. The Hub - it's okay. It's not great but it's easy to use and that's helpful. It's fairly limited in comparison to most other hosts. 6. I like the CEO and I think he's a cool guy with good intentions but I have noticed he has a tendency to promise things that they aren't offering or seem to be close to offering. He stated that their hosting service has free SSL certs - no they don't. Allegedly they will at some point in the future but not now. 7. You'll receive three $10 bronze plans and although their site also states that you'll receive $30 in hosting credits DO NOT try to use those hosting credits for the $25 hosting plan. And when you need more than 10 GB of disk space you'll have to upgrade and pay $15 extra a month just to receive an additional 5 GB so the math doesn't work on that at all.”

Posted 3 years ago

Hey there, Thanks for your candid feedback. 1. We have created hosting plans with different tiers of technical aspects. Our lowest plan (Bronze) includes 10GB of SSD Storage. This is more than enough for the majority of "small-sized" websites too. Next tier, which is our Silver one includes 15GB of storage, twice the ram, and twice the CPUs Of course, we do understand how flexible it would be to upgrade different aspects selectively, and something we will consider for the future. 2. We weren't able to locate any accounts with your current information. If you could please email us at contact@wpmudev.org and provide more information on the tickets you're referring to, we'd be more than happy to investigate further. 3. True, our hosting is still in Beta to some extend, but the features and implementations we've done in such a short period of time say otherwise. We have many members that transferred all of their websites too. Also, you seem to be overly dissatisfied with our support, which is concerning on its own. Reviews that members leave on a daily basis also show otherwise, so if you could please reach out to us so we can better understand what you're referring to, we'd be more than happy to discuss this further and understand your feedback here. 4. While we understand your point of view, it doesn't reduce any value from the membership by us contributing to the WordPress community. The membership itself is a complete package, not just a "set of WP plugins". We have invested a lot in improving our products and services overall, and those contributions also play their part in allowing us to continue doing so as we get more valuable feedback from other users as well. Also, we do plan on bringing more premium features to our products down the line, so again, there isn't any actual decrease in the value, on the contrary. 5. Hub 2.0 is completely different from our old Hub, and once more, new features and implementations are piped up for release. 6. We do offer free SSL certificates. Perhaps you are referring to specific Multisite structures, with subdomains? If that's the case, then yes, this is the only limitation at the moment as mentioned in our documentation. However, we're already working on a solution for that too. 7. You don't receive three $10 Bronze sites. As part of your membership, you get $30 Free hosting credits that you can spend as you wish. So you could even create a Gold plan, and instead of paying $50, it would drop down to $20. As for storage upgrades, as previously mentioned, this isn't possible at the moment but something we may consider for the future. We do agree that it would be neat to have! Thank you once more for your candid feedback, and do reach out to us so we can discuss this further. Take care.

Posted 3 years ago

“Their support is second to none, and great value!”

Posted 4 years ago

Thank you very much for your kind words and rating!

Posted 4 years ago

“They have excellent and fast customer support!”

Posted 4 years ago

Thanks so much for your feedback and rating!

Posted 4 years ago

“Really great tech support. I found the team available and skilled with Multisite. It's a great platform but more complex than WP, so it's great to have a strong tech support team behind me. Thanks for the awesome help.”

Posted 4 years ago

That's really great to hear, Wayne! Thanks for the review.

Posted 4 years ago

“Kris was amazing! He went above and beyond to help, was incredibly patient and knowledgeable and facilitated the process of migrating my site and even optimizing it for speed using Hummingbird to help me achieve a score of 96 off the bat :) Here's looking forward to working with WPMU Dev long term. Sincerely, Graham”

Posted 5 years ago

That's awesome, Graham! Thanks so much for reviewing our services with 5 stars.

Posted 5 years ago

“Really it’s ridiculous thought I’d add this here. Really really wondering what kind of a business operates like so , like I’m tired of writing about it - it’s impressive if you just read my comments on this persons website … and ironically the first time I commented I spoke up for them . But I’d really like some actual legit answers on such a scenario that seems pretty unheard of as one that was loyal to them for yrs … on and off, what does one even do in this situation , it’s so unprofessional. I’m not going to let them hear the end of it to be honest. I feel robbed. https://wpjohnny.com/wpmu-dev-sucks/”

Posted 9 months ago

Hey Adam, - Thank you for your review and feedback. - Despite our dedicated staff's multiple attempts to guide and support you in adhering to our support guidelines, we unfortunately received no response or compliance from your end, which left us with no alternative but to suspend your account as per our Terms of Service. - Regarding your website, we will keep it online for the next 72 hours. Our team has also already reached out via email once more and provided you with your website's most recent backup to help facilitate a migration to another provider, as well as detailed documentation on how you can get access and continue managing your domains. - If you have any further questions, you're welcome to get in touch via email. - Thank you for your time, and we wish you best of luck in the future.

Posted 9 months ago

“I've been a customer since 2012. Customer service is one of the best if not the best in the business. The last support agent who just helped me really knows his stuff! Thank you Mr. Sanowar!”

Posted 10 months ago

Hey there, - It is amazing to read such nice words about our team :) - Thank you for your willingness to share your experience!

Posted 10 months ago

“Excellent hosting company. Best part is the outstanding support. Support is readily available around the clock without long waits. Support staff are super knowledgeable and helpful. Any issue gets solved with their excellent help.”

Posted 11 months ago

Hey Jeremy, thanks a bunch for the amazing feedback :) We're glad that you're happy with the assistance of our team!

Posted 11 months ago

“Dear Abdul Wajed, Thank you so much, you saved me so much time and stress with having to revamp the site with a new Theme. My site was down because the Theme's deprecated code was incompatible with the PHP 8 upgrade. I changed the Theme to the default Theme, but the site was still down. I was lucky to meet Abdul Wajed. He cleared the Object Cache and showed me how to do it. The site was working again with the default Theme. I asked whether I should fix the code or use the default/different Theme to make the site work with PHP 8. Abdul Wajed said he will try to fix the code for me, and a couple of minutes later the site's Theme was working again, and faster and better with PHP 8. I am so grateful for what you did for me and am in awe of your coding ability. Abdul Wajed is a gifted coder with superhuman coding powers. Abdul Wajed is a very special person and a keeper! Remember the name Abdul Wajed. Thanks Abdul Wajed you're the best! Keeyong”

Posted 1 year ago

Hey there, - We really appreciate such a kind review and the words you've shared about our support superhero Abdul :) - Thank you so much for taking some time out of your day to share your experience and for your willingness in granting us the highest 5-star rating!

Posted 1 year ago

“Excellent as always plus fast and reliable.”

Posted 1 year ago

Hey there, - Thank you for the review! It's much appreciated :)

Posted 1 year ago

“The Support Agent Abdul Wajed is very patient and fixed my website issues. WPMU DEV is good support and services ever.”

Posted 1 year ago

Hey there, - Thanks so much for the great feedback! - It is much appreciated.

Posted 1 year ago

“ថ្ងៃ 12 ខែ 10 ឆ្នាំ 2002”

Posted 1 year ago

Hey Lyhan, - Thank you for the review! Though we're not too sure as to what you have in mind. - We would love to help, so please do not hesitate to reach us at contact@wpmudev.com

Posted 1 year ago

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WPMU DEV is rated 4.9 based on 1,715 reviews