WPMU DEV Reviews

Name: WPMU DEV
Address: Birmingham, Alabama, Birmingham, Alabama
Rating: 4.93

4.9 Rating 1,715 Reviews

98 %

of reviewers recommend WPMU DEV

Company Reviews

Metrics

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4.9

Based on 1,715 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About WPMU DEV:

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform. For over 16 years, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

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Email:

contact@wpmudev.com

Location:

Birmingham, Alabama,
Birmingham
Alabama
35201

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WPMU DEV 5 star review on 20th November 2023

BowTied Cyber

WPMU DEV 5 star review on 10th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really it’s ridiculous thought I’d add this here. Really really wondering what kind of a business operates like so , like I’m tired of writing about it - it’s impressive if you just read my comments on this persons website … and ironically the first time I commented I spoke up for them . But I’d really like some actual legit answers on such a scenario that seems pretty unheard of as one that was loyal to them for yrs … on and off, what does one even do in this situation , it’s so unprofessional. I’m not going to let them hear the end of it to be honest. I feel robbed. https://wpjohnny.com/wpmu-dev-sucks/”

Helpful Report

Posted 9 months ago

Hey Adam, - Thank you for your review and feedback. - Despite our dedicated staff's multiple attempts to guide and support you in adhering to our support guidelines, we unfortunately received no response or compliance from your end, which left us with no alternative but to suspend your account as per our Terms of Service. - Regarding your website, we will keep it online for the next 72 hours. Our team has also already reached out via email once more and provided you with your website's most recent backup to help facilitate a migration to another provider, as well as detailed documentation on how you can get access and continue managing your domains. - If you have any further questions, you're welcome to get in touch via email. - Thank you for your time, and we wish you best of luck in the future.

Posted 9 months ago

“Horrible plug in. I have safe guard and 3 other very good security teams constantly watching my site and this plug in trips up EVERY SINGLE DAY! get it together!”

Helpful Report

Posted 1 year ago

Hey there, Really sorry to hear about your experience with our software. We are unable to trace down any accounts associated with the email address that you used, so we would kindly ask you to reach out to us directly at contact@wpmudev.com. That way, we will be able to further assess the situation and understand what went wrong. Thank you.

Posted 1 year ago

“Hummingbird Plugin breaks all the font awesome across the site in all pages. Apart from this, the performance gain was not noticeable as they had claimed.”

Helpful Report

Posted 3 years ago

Hey Joy, Thank you for the candid feedback. I can only apologise for your poor experience with Hummingbird. Unfortunately, in this circumstance, we do not observe any effort to create a dialogue with our team despite having access to both ticket & 24/7 Live Chat support. In any case, our Accounts team have sent an email your way to create dialogue and investigate the matter further. We hope you can provide us with an opportunity to resolve these concerns, and surpass your expectations, and if willing, rebuild a strong relationship going forward. We look forward to hearing from you, Gratefully, Ryan

Posted 3 years ago

“Worst hosting experience ever Absolutely shocking support experience, site was down for 10 hours and now content and functionality does not work as before We ran a campaign and had high traffic reached 150K people over facebook with the expectation of getting about 10% onto our website. As soon as we hit 30 concurrent users on our gold plan the website went down and I contacted their support. The support agent on the chat had no idea and needed to contact the "hosting team". No direct comms. They asked to deactivate all plugins, which is of course useless and so I agreed to deactivate the main 5. The chat was inactive for 5 mins as the support agent instructed us to wait and got automatically closed. Got onto another chat - only response that they are still working on it and to get off the chat. 4 hours later still nothing so follow up again - turns out they stopped working on it after I left the chat and did not even bother to reactivate the plugins. We lost thousands of customers today because of unprofessional support and totally letting us hang. Worst of all, when the site did come up after over 8 hours, we are now missing content, having css/ theme issues and the website has some major flaws which were not there this morning before they "helped" us. Can't even explain what the issue was and their advice now is to get our developer to reconfigure all our plugins?! Don't build your business on their hosting absolutely hopeless and you are left to clean the mess.”

Helpful Report

Posted 3 years ago

“Terrible support with short period of trial, by the time they could even reply the trial was over. I would not trust this desintegrated support model they have. The business is registered in Alabama when owned supposedly in Australia with staff from everywhere, a little shady for reliability... Not to be trusted.”

Helpful Report

Posted 3 years ago

“You guys should change the content on this page BIG TIME https://premium.wpmudev.org/get-support/ It's a scam. The support used to be great a couple of years ago. But today, it's becoming a joke! Almost any and everything is out of scope and quite honestly, it's getting annoying having the same auto-generated message thrown at your clients pretty much all the time these days... "The amount of investigation required here will surpass our chat support scope. Please check if any of these can help... https://wingrove-services.co.uk/password-protected-pages-in-divi/ https://www.timeweb.co.uk/3419/divi-password-protected-pages-css-fix/ If not then I can only recommend to get in touch with your theme/plugin supplier or hire a developer who might do this for you. If you like to consider posting a job request. A Codeable.io would be a great place to start with (see our partners page for a nice discount: https://premium.wpmudev.org/partners/) " Your membership cost is way too expensive if clients have to get support from the above links for every support request.”

Helpful Report

Posted 3 years ago

Hey there, Thanks for your candid feedback and really sorry that you feel this way. We reviewed the chat that you had with our support team in extend, and we would like to clarify that while we try to help as much as we can, debugging a custom developed theme using a 3rd party plugin (Divi) that breaks basic WordPress functionality would be outside of our support scope: https://premium.wpmudev.org/docs/getting-started/getting-support/#support-community-tips Our staff also did a quick search and found out that other users using Divi experienced similar issues with Password Protected Pages, so they provided you with more resources (which also included fixes from other members on similar issues) in case you wanted to try those out. We're sad to hear that you are disappointed with the level of support that we offer, but we do place those guidelines to better serve all of our customers.

Posted 3 years ago

“Do not deserve anything, the support team is very helpful, but the plugins is waste time and energy, and the results is not perfect as should be, one more thing if you are not developer you need to hire a developer to solve most of your issue LOL”

Helpful Report

Posted 3 years ago

“Expensive service. The plugins do not promise what is described. Every time I make a custom setting, I have to contact the technical support afterwards. Debugging the service takes a very long time. I have been optimising my images for weeks and the news keeps coming back that there is still room for improvement. I had to spend 5 hours with the support to finally get the back up working. Three weeks ago I opened a ticket because the asset optimisation does not work. The ticket was closed and the part still doesn't work! I always have to deactivate all plugins to make it work.”

Helpful Report

Posted 3 years ago

Hey there, Thank you for your candid feedback, and sorry to hear about the inconvenience. We've reviewed all of your chats as well as tickets, and could see that all of them were solved; we never heard anything back regarding the issue with Asset Optimization, and the ticket wasn't closed, so we've followed up there to check it once more. We've also emailed you multiple times to rectify the situation but haven't received a reply. We understand how frustrating this can be for you, and rest assured that we'll do our best to assist you. Feel free to contact us at any time so we could sort out the issues.

Posted 3 years ago

“Signed up to WPMU DEV on a 30-day trial as I wanted to test out their Smushit app to crunch photo sizes. I received lots of email communication throughout the trial from them. However, this wasn't the right product for me and I didn't want to continue - admittedly I should have proactively canceled the trial but they sent me a message telling me my card hadn't processed and that I would either need to "update my card details or click a link to reactivate the account" to continue using their services. Using the word "reactivate" would imply my account was no longer active right? This combined with complete silence from that day forward led me to believe my account was now closed. What actually happened was they attempted again to take payment the next day and this time succeeded - however this time, (surprise, surprise) no email confirmation was sent. I was never sent a follow-up email to tell me that my account had been reactivated. What company has a policy to send customers lots of email communications and then fall into complete silence and go underground once they start taking payments? What company has a policy to tell a customer when payments have failed but not when payments have gone through and to alert them they are now paying for an upgraded plan? A dishonest one in my opinion. A company with a business model that relies on people inadvertently signing up and not going through proper procedures of canceling. Whilst the onus was on me to go through the proper procedure, their misleading wording and underhand tactics have resulted in me losing hundreds and hundreds of dollars as it was some time before I noticed the money going out of my account. In my opinion, WPMU DEV does not put customers first and does not act with transparency and honesty. They have not apologised or accepted that there is a problem with their poor communications to new customers. I would avoid at all costs. Very shady.”

Helpful Report

Posted 3 years ago

“terrible! - Hummingbird kept messing up my site. Incompetent tech support agents wasted hours of my time getting nothing done - or messing things up further. Complete disaster - do NOT use Hummingbird, it'll be a constant nightmare. Site worked better with WP Rocket - and far less set up required. At no time, did WP Rocket mess up my site features, so I eventually switched back.”

Helpful Report

Posted 3 years ago

We're really sorry to hear that you feel this way, but perhaps there has been a misunderstanding here? Our support staff even did an Asset Optimization on your behalf which goes outside of their support scope. The performance scores after you switched back to WP Rocket were worse (and still are) compared to Hummingbird. Our staff provided you with more details on that too. In any case, if you ever change your mind, we would be more than happy to help you optimize your website once more. Thank you.

Posted 3 years ago

“Reason to change my reviews is here --> Plugins are OKAY but believe me guys hosting is the worst as far as we have faced earlier we were using siteground and there was 0 downtime but since after migrating to WPMU hosting and that too the silver hosting our website is down more than 4-5 time a day ever our authors are not able to publish the news if they start doing it website crashes, it is not able to handle the load my query is not solved yet and they don’t have any solution the only changes done from the migration of siteground to WPMU was the addition of plugins sold by WPMU & the hosting with silver and they say that your plugin is culprit please upgrade to gold membership, believe me, guys you will regret just think if your website is not up and running what will you do with an SEO plugin, image smush plugin or hummingbird. Google will push you down if your website is down multiple times in a day”

Helpful Report

Posted 3 years ago

“Despite their misleading advertisements, the do not offer unlimited sites for a flat fee like many competitors. Furthermore, they were unable to install the proper SSL certificates or be able to transfer subdomains. It took over 4 hours to get a response to a critical issue. I strongly advise against using WPMUDEV for hosting multiple sites.”

Helpful Report

Posted 3 years ago

“Thieves. You can try for 7 days, and when you disconnect the plugin (which has renew membership clearly labelled at the plugin), they charge you the year subscription anyway! It is a scam and a con designed to relive you of your cash, not to build a loyal customer base. When you contact support to get an explanation and a refund, you no longer exist and can't get a response - despite having an unwanted full membership!”

Helpful Report

Posted 3 years ago

Hey there. Sorry that you feel this way, though deactivating a plugin from your WordPress site wouldn't be a cancelation if that makes sense. Canceling could easily be done from the account section, something that you've done after you paid for the yearly plan. Our staff already explained everything in detail to you, so if you have any further questions, feel free to reply to them. Take care.

Posted 3 years ago

“Very bad support! I've been writing since more than a week and got no replies. Also, I've been charged for subscription although I was trying the pro version - that's why I had to add my visa information- and on the same day, I found that I don't need the plugin anymore so I deleted the plugin! then after a couple of days, I found a status from my bank says I was charged for 49$ !! No emails to remind me before and I didn't use the plugin for a single day! No replies from support since then... worst experience ever.”

Helpful Report

Posted 3 years ago

Hey there. Really sorry you feel this way, though our staff already explained everything in details via email. You also had a second account in the past for another free trial, which is forbidden. In any case, our Account Manager already followed up to you and sorted that out for you. Take care!

Posted 3 years ago

“At this point WPMU Dev does not have the best Wordpress hosting. In truth it's okay but not even nearing great let alone the best. A few things you should know: 1. Hard limits on disk space with no flexibility and no ability to add storage without upgrading and considering they use Digital Ocean and we all know how flexible and inexpensive DO storage is this is unacceptable. This is my number one reason why they are nowhere near a small business class host. 2. The support you'll receive is hit or miss. Of the most recent tickets I've had two were handled fairly well while the last two were abysmal failures and I had to seek help at my other host who handled it very quickly. 3. Do not switch all your hosting to WPMU Dev. Don't put all your eggs in their basket just yet. Maybe in a year or so when they get a few issues handled and hire far more knowledgeable support techs but right now avoid giving their hosting 100% of your sites. 4. Their plugins are generally pretty good but they're starting to open up premium versions of plugins to be freeware via wordpress.org and each time they do this they're essentially removing value from the $50 I pay a month (and I'm certainly not paying that for their hosting). 5. The Hub - it's okay. It's not great but it's easy to use and that's helpful. It's fairly limited in comparison to most other hosts. 6. I like the CEO and I think he's a cool guy with good intentions but I have noticed he has a tendency to promise things that they aren't offering or seem to be close to offering. He stated that their hosting service has free SSL certs - no they don't. Allegedly they will at some point in the future but not now. 7. You'll receive three $10 bronze plans and although their site also states that you'll receive $30 in hosting credits DO NOT try to use those hosting credits for the $25 hosting plan. And when you need more than 10 GB of disk space you'll have to upgrade and pay $15 extra a month just to receive an additional 5 GB so the math doesn't work on that at all.”

Helpful Report

Posted 3 years ago

Hey there, Thanks for your candid feedback. 1. We have created hosting plans with different tiers of technical aspects. Our lowest plan (Bronze) includes 10GB of SSD Storage. This is more than enough for the majority of "small-sized" websites too. Next tier, which is our Silver one includes 15GB of storage, twice the ram, and twice the CPUs Of course, we do understand how flexible it would be to upgrade different aspects selectively, and something we will consider for the future. 2. We weren't able to locate any accounts with your current information. If you could please email us at contact@wpmudev.org and provide more information on the tickets you're referring to, we'd be more than happy to investigate further. 3. True, our hosting is still in Beta to some extend, but the features and implementations we've done in such a short period of time say otherwise. We have many members that transferred all of their websites too. Also, you seem to be overly dissatisfied with our support, which is concerning on its own. Reviews that members leave on a daily basis also show otherwise, so if you could please reach out to us so we can better understand what you're referring to, we'd be more than happy to discuss this further and understand your feedback here. 4. While we understand your point of view, it doesn't reduce any value from the membership by us contributing to the WordPress community. The membership itself is a complete package, not just a "set of WP plugins". We have invested a lot in improving our products and services overall, and those contributions also play their part in allowing us to continue doing so as we get more valuable feedback from other users as well. Also, we do plan on bringing more premium features to our products down the line, so again, there isn't any actual decrease in the value, on the contrary. 5. Hub 2.0 is completely different from our old Hub, and once more, new features and implementations are piped up for release. 6. We do offer free SSL certificates. Perhaps you are referring to specific Multisite structures, with subdomains? If that's the case, then yes, this is the only limitation at the moment as mentioned in our documentation. However, we're already working on a solution for that too. 7. You don't receive three $10 Bronze sites. As part of your membership, you get $30 Free hosting credits that you can spend as you wish. So you could even create a Gold plan, and instead of paying $50, it would drop down to $20. As for storage upgrades, as previously mentioned, this isn't possible at the moment but something we may consider for the future. We do agree that it would be neat to have! Thank you once more for your candid feedback, and do reach out to us so we can discuss this further. Take care.

Posted 3 years ago

“I am using both the plugin developed by wpmu dev for my business operation. However their turnover time take more than 8 hours to solve a sudden bugs. When I already indicate the important of how it is affecting my daily operation of my business, they did not show any urgency to assist to solve my problem. Instead I’m throw to wait and no updates was given. Support agent are all just a waste of time to be online with them for more than 4 hours staying up at the wee hours. I have been a long time customer but I am really disappointed with the support given for my problem this time round. I really hope you can look into this seriously. If not you will lose a lot more customer.”

Helpful Report

Posted 4 years ago

So sorry to hear about the situation here. We did review the support tickets you're referring to, and further discussed this with our developers. They're already working on a fix on Forminator plugins (which conflicted with Beehive) and will be released as soon as it passes our QA tests. On that note, we'd like to clarify that when bugs are identified, or generally complex issues are handled through our forums, while we always aim to provide a solution ASAP, there are several internal processes involved to ensure stable releases. So apart from code reviews, our QA team has to also thoroughly test releases in multiple scenarios, which in some cases can add up to the overall release timeframe. Of course, this is not an excuse, so please don't misunderstand this. We understand how frustrating this can be for you, and rest assured that we'll do our best to assist you. Thank you for your candid feedback.

Posted 4 years ago

“updated smush and my header logo has been removed! I put on inactive this plugin and the logo is active again.”

Helpful Report

Posted 4 years ago

So sorry to hear about that, Roaten! It could be due to a plugin or theme conflict, so we need to take a closer look into that. Since we couldn't locate any accounts with your current details, one of our staff will reach out to you via email in order to assist you on that matter. Thank you!

Posted 4 years ago

“Oh dear...”

Helpful Report

Posted 4 years ago

Hey there, Jez! Could you please share more feedback on the reasons behind your 1-star review? We embrace all kinds of feedback, and as we always strive to improve, any suggestions or criticism you may have is more than welcome. As a side note, since we couldn't track down any account associated with the email address that you used for this review, feel free to email us to contact@wpmudev.org so we can discuss this further. Thank you!

Posted 4 years ago

“Mmnjbhhcycyfycgcgycycu”

Helpful Report

Posted 4 years ago

“I've been a member since 2012 and lived through promise after promise after promise that plugins would work seamlessly together and be implemented as easily as advertised. MarketPress, CoursePress . . . you name it. It never happened. I stayed loyal. I continued to pay. Now, in 2019, they go from 100+ plugins to less than 20. They have moved from a true multisite/multiuser developer to another glorified WordPress hosting company. So disgusting I want to throw up in my mouth. I'm transitioning away from them completely.”

Helpful Report

Posted 4 years ago

We're sorry for the frustration caused by this. 😞 It was not an easy decision; that's the only certain thing. However, this new direction allows us to focus more on things that the vast majority of our members need and use, as well as enable us to adapt development resources much more efficiently. Additionally, we have introduced new services recently such as Hosting which raised the value of the membership itself, and we plan on adding more features shortly. Last but not least, any of our plugins that are no longer in active development doesn't mean that they stopped working, they still do, and we continue to support them just like with any other WordPress plugin. We've released them publicly on GitHub, so other developers can further maintain them a well as create their variations (and we'd love to see that happening. We encourage anyone to take active development on them!) Of course, that doesn't change the fact that some of our members had an impact from that decision, and we're sorry once more for any inconvenience caused by this. Our support team will be right by your side should you need to make any transition from plugins that we discontinued from our development arsenal, so please don't hesitate to reach out to them. We do hope that we will change your mind and have you with us for many years to come! Thank you for your candid feedback.

Posted 4 years ago

WPMU DEV is rated 4.9 based on 1,715 reviews