Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.64

4.6 Rating 3,776 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

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Metrics

4.6

Based on 3,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect from start to finish. Customer service was great. Communication very good. All arrived on time. Kitchen fitter was excellent. And kitchen looks great”

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Posted 5 years ago

“Brilliant working environment”

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Posted 5 years ago

“⛔️ Avoid this company. We needed to order 2 new drawers for our kitchen and they said we had to buy the entire unit again but that we’ll have a discount at the end. Obviously, due to their “company policy” we would only be able to know the discount after receiving the new unit. Having already a Wren’s kitchen we had no choice but to go for it. And the discount was... (drumroll) 20%... we ended up paying £500 for 2 drawers. We tried to complain and explained our disappointment but received no apologies whatsoever. It was as if they’d been through this process many times before. It’s disgusting.”

Helpful Report

Posted 5 years ago

“Appalling service. Their staff are compulsive liers just to get a sale. They are incompetent and miss items off the delivery. They also send you items in various colours - despite you ordering a kitchen in one colour. When you ask them to replace the incorrect item - it can take 3 attempts for them to send you the correct coloured item. I honestly have never dealt with such a awful company. Also one of the appliances we purchased from them was missing a component. Despite reporting it at the time (nearly a year ago) and numerous correspondence since they will not supply the missing item so the appliance it faulty and cannot be used. Says it all really. Appalling customer service!”

Helpful Report

Posted 5 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Tom Lerp GB For companies Review of Wren Kitchens Tom Lerp Tom Lerp 3 reviews 4 stars: Great A minute ago In two minds. My whole experience Would I recommend Wren Kitchens is what I've been asked a lot by friends and colleagues, and I'm in two minds about it. The design team were great. My kitchen it a difficult space with weird angles. They did amazing with the space and I'm really happy with it. My fitter was great, went above and beyond, however the fitters they hire are just fitters that you can contact and pay less than half the price for yourself. I choose to pay the extra for fitting as everything is central, if anything goes wrong Wren will need to sort it. So I thought of it as a bit of extra insurance. The negatives: looking back I feel I was pressured to sign. The quote that stands out to me was "we can give you that free ex-display sink and tap but if you don't sign today, I don't know if it will be avaliable or not". When we had the final price, I was asked my budget which I hadn't mentioned until this point. Once I told them, there seemed to be a lot of wriggle room go get it down to my price. In the end, I didn't get that free sink, but they knocked off some money to make up for that which was fine as an outcome. However, the major downfall here was the difficulty contacting my design team or the store manager after paying. They do send automated emails at trigger points, and central office call before the date of fitting. However, I called 4 times to speak to my design person at the store. Each time told he would call me back, on the 4th call I was told he no longer works there and I should have been told this. He also didnt answer any emails I sent (but he may have been given a new email address at the other store he now works at to be fair). Asked to speak to a manager 3 times after this, was told he was not free but would call back. Never received that call back. Here's my conclusion - IF everything goes well, and you don't need to chase Wren, you will not have any issues and will be happy overall. However, I can see that if anything did go wrong, being able to contact those who you need to at the store will be a chore, and I'm not the only one to point out the difficulty of communication from the store judging by online reviews. Once I signed, I felt like the store itself wiped their hands clean of me which wasn't a nice feeling to go away with. Overall, happy with my kitchen, happy with the before sales, designing, and an amazing fitter (who told me he earns less than Wren make from me paying Wren to install which was sad to hear). Not happy with the store not really seeming that bothered once you've paid. I probably wouldn't use Wren again based on the above niggles in all honesty. This isn't a complaint, just an outline of my overall experience from start to finish - I am happy with my kitchen overall.”

Helpful Report

Posted 5 years ago

“Do not order from these they are a rip off changed my order with out me knowing parts missing unfinished product. Two kitchen designers left half way through my design everything got muddled up. It was a complete disaster. I’m devastated”

Helpful Report

Posted 5 years ago

“Wren are fine in the showroom, they promise the earth. Once you've signed that piece of contract, you are no longer a valued customer. Our kitchen was started in May 2019, we've had so many damaged parts it still isn't finished and they really don't want to know about Sales aftercare. They (Wren) decide who will fit your kitchen, you have no say, yet they wash their hands with it once you've signed up.”

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Posted 5 years ago

“Very good. Would definitely recommend. After installation there were a couple of minor mistakes, but they came and immediately fixed them. Customer service is excellent, they responded to all my queries very quickly.”

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Posted 5 years ago

“All Great”

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Posted 5 years ago

“All great.”

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Posted 5 years ago

“AVOID AT ALL COSTS. Absolutely disgraceful company. Wren recommended a fitter who "would be more than comfortable" with our job. He left me with a fridge door I couldn't open. He forgot to plaster the walls before fitting the cupboards. He did 4 hours work in 5 days (assessed by a new independent fitter, whose team managed to complete the full job in 2 days). I paid the original fitter £400 for the plastering and additional work, he didn't complete this work, he has admittedly bought material with my money which he did not use. He is now refusing to give me refund and has therefore stolen £400. I've had to pay another fitter to complete the work, leaving me thousands of pounds out of pocket. I had three home measurements by the Wren team and my cupboards were still the wrong size by 15cm! I've been left with a kitchen that is more impractical than when they started, and I'm now having to pay a lawyer for legal advice to try and recoup costs. The customer service team don't want to know, yet they keep emailing me asking how my experience was. Disgraceful!”

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Posted 5 years ago

“Brilliant from start to finish not one problem and the kitchen was prefect I would highly recommend them”

Helpful Report

Posted 6 years ago

“Absolutely nightmare, luckily our fitter was good.Made the kitchen look okay! I would suggest people, read very carefully what you’re signing because customers service is very very bad! They don’t accept their mistakes! Not helpful at all! If you are on Farnborough brunch especially please please make sure you have a proper trained designer!!! Not the one like we have.! Some how he is not working there anymore!!”

Helpful Report

Posted 6 years ago

“Excellent service from Wren from start to finish and I can not fault the delivery process or the quality of the product. Customer service after the purchase is brilliant, everyone I have dealt with has been helpful and efficient. I will certainly be recommending Wren to my friends and family. How refreshing to find a retailer that offers all round good service, Congratulations!!”

Helpful Report

Posted 6 years ago

“Excellent showroom with a wide choice of styles and colours. The designers are very knowledgeable. We love the quality of our kitchen and they beat any other high street kitchen quote. Keep an eye on black Friday deals ;)”

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Posted 6 years ago

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Posted 6 years ago

“From start to finish superb. There were a couple of issues with then kitchen when delivered, it was handled by customer service who are excellent. I would not hesitate using Wren Kitchens in the future. I would like to mention Karl and Victoria in Customer Service who have helped me on numerous occasions and with great speed. The two are an absolute asset to Wren and this should be noted.”

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Posted 6 years ago

“Great customer service and our designer listened to our requirements at the design visit , good quality units at competitive prices. Modern designs for the units in wide range of sizes and styles to fit any room. Very happy with the finished result of both kitchen & utility room purchased from Wren Kitchens Chester branch. Would happily recommend this company to anyone, really impressed with the whole process from design to completion.”

Helpful Report

Posted 6 years ago

“The one star is purely for the fitter who was great - everything was going well until the work top was fitted - it is an understatement to say that the customer service has been absolutely appalling from both Wren Kitchens and J Rotherham (who fitted the work top) We are now in the process of submitting our complaint to Ombudsman and have been left absolutely shocked by the whole experience and by Wrens complete inability to deal with our complaint. They seemed great until something went wrong but when it did they really were a clueless, pathetic, horrible company to deal with.”

Helpful Report

Posted 6 years ago

“quality kitchens, nice staff , effortless. that's what the 5 stars are for. Don't use their fitters, had loads of problems. should have taken a week to install, looks great now its in, but its nearly two months down the line and only just finished”

Helpful Report

Posted 6 years ago

Wren Kitchens is rated 4.6 based on 3,776 reviews