Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.65

4.7 Rating 3,772 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.7

Based on 3,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were helpful right up until I committed and paid for my kitchen. Thereafter my order has been plagued with continuous problems caused by wren kitchen staff. Firstly they processed my order incorrectly and called me the following day saying that I owed them ten times the total cost of my kitchen. It took several days before I could convince them that their information was wrong. Then they mislead me about my delivery date, then it turns out the surveyor from wrens kitchen that measured my kitchen did it incorrectly and the kitchen units don’t actually fit IN the kitchen. Throughout this experience Wren Kitchen (head office and show room staff alike) have been quick to make excuses, pass the blame and literally evade doing any work. Head office actually said it was my fault that I didn’t double check their surveyors measurements and that I should have read their small print. At no point did they apologise for the many mistakes made, nor have they accepted any responsibility for them and helped me resolve them. It’s always me running behind them. I deeply regret using them, would strongly advise everyone to steer clear and would never buy so much as a door knob from them ever again.”

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Posted 7 years ago

“Absolutely happy with my Wren Kitchen. We compared prices to identical kitchens from different companies and it was much cheaper, and the quality was noticeably better then IKEA, B&Q etc. We also got huge discount for kitchen appliances! Customer service is excellent and quick. Definitely recommend!”

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Posted 7 years ago

“Very sturdy and well made,lovely contemporary finish,and a really helpful after sales.An all round really good experience”

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Posted 7 years ago

“Fantastic kitchen, very glad I went with Wren. I have had the kitchen 4 months now and love it, people often ask who supplied the kitchen as it looks great. I had my own fitter who did a great job and was very impressed with the quality.”

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Posted 7 years ago

“I'm very pleased with my new kitchen all went fine .no problems from start to finish. Thank you wren.”

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Posted 7 years ago

“After making an appointment 3 weeks in advance, I spent 2 hours this Saturday morning with a designer. Was told I was unable to get a printout or an email of what we created unless I paid a 10% non-committal for the kitchen(£1653). Went to my next appointment appt, Haus Store Farnborough, on arrival, I saw on a big screen a possible design of my Kitchen. I was so impress. Was emailed what we did to be able to discuss with my other half. Wren Spend so much advertising themselves as a family business, my experience with this organisation was absolutely poor. They are more interested meeting Sales targets than helping you create a beautiful kitchen for your home. They seem not to understand customer service and more importantly they jump to conclusion on customer’s affordability. Manager’s solution was to ask me back and make me happy with a great deal. Wren Guildford is not a place to go for your kitchen. Regardless I would not being giving my money to Wren. They have absolutely no respect for customers with no personal touch.”

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Posted 7 years ago

“Absolutely love my kitchen and service from start to finish”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“BEAUTIFULLY FINISHED KITCHEN - well fitted by expert fitters and arrived on the day they said they would.”

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Posted 7 years ago

“Love my Wren kitchen. Customer support was great both before and after delivery. We fitted the kitchen ourselves so I can't comment on Wren's fitting service. Some of the instructions were not very clear so we made a few alterations which made our kitchen even better than the Wren design.”

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Posted 7 years ago

“Love my Wren kitchen. Wren customer support was brilliant both before and after delivery. We fitted the kitchen ourselves so can't comment on Wren's fitting service. The fitting instructions weren't very clear for some items and we made some minor modifications which made some aspects of the kitchen better than it would have been had we followed Wren's fitting instructions.”

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Posted 7 years ago

“We had a wonderful designer, who did all the planning from the showroom. We had our kitchen extended and a surveyor came around when the walls were knocked down. Our designers measurements were only millimetres out. I now have so much storage space and am thoroughly delighted with the units. We used our own fitters. Thank you Wren”

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Posted 7 years ago

“Great service from design to installation. We love our kitchen!”

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Posted 7 years ago

“I’m very happy with my wren kitchen. The carcasses arrive assembled and are very solid and sturdy. The doors are offered in several thicknesses which is a help with all budgets”

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Posted 7 years ago

“Great results, our kitchen looks amazing.”

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Posted 7 years ago

“Although the initial experience with a new member of staff was very timely (not their fault, lack of experience), it was soon recognised by another member who kindly took over and helped. The kitchen looks amazing.”

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Posted 7 years ago

“Very professional service from Wren. Happy with kitchen when delivered and Wren customer services sorted out minor problems very quickly with no fuss.”

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Posted 7 years ago

“After looking round at other kitchen companies, we chose Wren because they stood out from the rest because on Price, Quality and Delivery on time. Every thing from choosing and careful planning with the kitchen Wren Designers at their Sheffield show room was a delightful experience. I particularly would like to praise Emily in designing and planning our new kitchen. Any later alterations on the plans was not any trouble to alter them. Obviously the price was very important because they were the cheapest but also the best quality which could not be beaten by the rest of the competition. We had the Surveyor come out to check our room measurements. The kitchen installer came out to see us before the new kitchen was installed and he certainly new what he was talking about how he would go about installing the new kitchen. We were given a date in advance when the delivery of the units would arrive. On the day of the delivery the Wren Delivery Drivers were very careful unloading the delivery and they checked every item individually for damage. The boxes were carefully laid out in numerical order as this would greatly assist the Wren Fitter on installation. During installation our Wren Kitchen Fitter called Alan who was based from the Sheffield store who was an excellent trades man. His craftsmanship and quality to detail put the finishing touches to our new kitchen. After installation all the old units and rubbish were taken away without any fuss by Wren. If any one was thinking of considering of buying a new kitchen please go to Wren first because you would not be disappointed.”

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Posted 7 years ago

“Having had quotes from 3 other suppliers we were so impressed with the presentation of the showroom,design service and knowledge of competitors we ended up purchasing there and then. I have to say, right from the moment we decided to buy through to delivery staff, wren really deserves 5 stars. Excellent quality, price and service. our whole family love the kitchen that makes our new house feel like a home. Well done wren!”

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Posted 7 years ago

“We were served by amazing Takell. His knowledge of the brand, customer service and happy outlook is such a pleasures. Takell is very patient. He takes pride in what he does. If you are buying a wren kitchen, go to Slough and see Takell. We mentioned this to his boss Gurpreet Jass, who is also helpful”

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Posted 7 years ago

Wren Kitchens is rated 4.7 based on 3,772 reviews