Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,420 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 4 star review on 17th January 2026

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aliexpress completely Samerdyke me out of $1,100 dollars. The seller blocked communications with me I sent the package back have livid proof of it and AliExpress basically said F me a dozen times. Worst customer service of all time I spend months on this case and they only had robots reply to me constantly. Billion dollar company is the most trash company in history. Who ever runs this company fcks you harder than the devil himself.”

Helpful Report

Posted 6 years ago

“Be careful with order from AliExpress's… Be careful with order from AliExpress's Site their warranty for purchases on their site is very limited , I purchased a product two and a half months ago and did not receive it , I have sent an evident from postal office that I did not receive the goods but the seller refuse to refund me and AliexPress backup the seller and did not help at all. Customer support of Aliexpress is not user friendly,I tried chat and have also sent mail after digging web for some email of contact center but did not receive any response. I expected better solution for my lost at least that the seller and Aliexpress give up there profit from the sale in case customer did not receive the good .”

Helpful Report

Posted 6 years ago

“This is the second time seller raise price after I place an order and refuse my cancel request. They shipped my item to a wrong address so i couldn't receive it. I tried to report it to alexpress and nothing had been done, almost like they allow this kind of seller behavior. Customer service is robot and nothing can be done.”

Helpful Report

Posted 6 years ago

“I was CHARGED shipping when it was clearly marked FREE SHIPPING. Immediately I canceled the order in less than a minute. They ignored the CANCEL and continued to ship and charge me. I was not allowed to even dispute this until the merchandise arrived, if it would ever. I had to get my Credit Card Company involved. THERE ARE TOTAL SCAM ARTISTS ON THIS SITE. You wont discover this until it happens to you. AVOID AT ALL COST!!!!!”

Helpful Report

Posted 6 years ago

“i ordered a stuff, they said the expected delivery date is about 22 days. It is more than a month, I checked detailed status, still they didn't ship it. I tried to contact seller and send message, but no response. It's really frustrating. The first experience turned into bad experience.”

Helpful Report

Posted 6 years ago

“Aliexpress is a Scam website as they do not stand by their money back guarantee and had seller shipping a defective product to me. Seller refused to take responsibility.”

Helpful Report

Posted 6 years ago

“AVOID AVOID AT ALL COST AVOID AVOID AT ALL COST DOES NOT PAY CUSTOM FEE I HAD TO PAY....UK CUSTOM DOUBLING THE COST OF ITEM NOWHERE ON WEBSITE CONFIRMS LIABILITY TO CUSTOMER CUSTOMER SERVICE APPALLING ROBOTIC AUTO REPLIES....AVOID.....AVOID USE EBAY BETTER CUSTOMER PROTECTION”

Helpful Report

Posted 6 years ago

“Today I was informed by my credit card company that fraudulent charges were made by this company. I have no idea what this “company “ is but reading the reviews it doesn’t doing good! I will be pressing charges against This company and whoever stole my credit card information!!”

Helpful Report

Posted 6 years ago

“This is a scam website. Have been waiting for an order since 10th August, was advised that it would take up to 60 to 70 days, as it was a battery. Waited and nothing arrived tracking keep saying in transit. Ihave emailed numerous times and was told to be patient. My patience has run out as I keep getting the same answer. Tried to go through disputes but was unable as it was over the time to lodge dispute, even though they advised that it would take longer. My last request which was yesterday to a refund was replied with an emoji blowing me a kiss. I have now lost $153 not happy. DO NOT ORDER FROM THESE PEOPLE.”

Helpful Report

Posted 6 years ago

“Shaylee Life Store is a scam store. They sell their products through aliexpress. They sell cheap quality products and charge huge prices for it.”

Helpful Report

Posted 6 years ago

“Where are my money? 2 days ago I have the ordered BMS at price 71$. https://s.click.aliexpress.com/e/MPy0ifLi Order 8005614468656894 Occasionally, I have noticed that my order has the Status "Finished". Contacted tge seller and the told me "No, your order has no payment and is closed." Checked my bank account, money has been transfered to Aliexpress. The seller told me that you will get money back for this order and you can try to buy the product again. Ok. New order 8006150435446894, money has been transfered to AliExpress and status has been closed. Where are my 140$?”

Helpful Report

Posted 6 years ago

“When you order goods, it will most of time come with afew defective items. And when you make claims, they will refund if you ship back. Most often, the shipping cost cannot cover cost of money refund or it does not make sense. If say the seller didn't confirm receive your shipping items, you end up paying shipping fee and don't get refund and paying for seller's mistake. They should change representative who make assessment. Firstly, ask them to take Maths class to make sure they make decision that makes business sense. A Joker online shopping website with luring traps of dirt cheap price with scam sellers.”

Helpful Report

Posted 6 years ago

“I ordered 2 pouches on 11/08/2019 I haven't received them, I would like a refund”

Helpful Report

Posted 6 years ago

“They stole my identity. I went to check my messages and out of nowhere Turned out all my money had been ROBBED from my account. I made an account and I thought to myself maybe they made charges under my email and I made one and GUESS WHAT I HAD NO TYPE ODERS BECAUSE GUESS WHY? Because I had no type of knowledge about this company. PLEASE I BEG YOU DON’T EVEN MAKE OR VISIT THIS ACCOUNT.”

Helpful Report

Posted 6 years ago

“I am trying to return an item that the seller agreed to accept and refund. I have tried every method to obtain a return label and because 2 separate orders were place and put under 1 order, the price dispute for 1 was listed as closed for both, so their automated method does not work...and THERE IS NO WAY TO CONTACT A HUMAN. Both orders were not as they were advertised and return in impossible. STAY AWAY”

Helpful Report

Posted 6 years ago

“I ordered from the site and it’s been a month and I have not received my order but the money came from my bank account a month ago and I can’t get it back. This is by far the worst online shopping experience I have Nd I’m an avid online shopper. The should tell people that once you buy something from there site that you won’t receive the product until 90+ days of purchase. It’s almost 2020 they should have a better system in delivery by now”

Helpful Report

Posted 6 years ago

“It used to be just a shady business but now it's a virus. It pops up out of browsers, into my computer's screen. That's illegal, you know... Do you think we won't do anything legal about it? Think again.”

Helpful Report

Posted 6 years ago

“I have ordered 4 headbands in February 2019 and still have not received them. this is ridiculous it has been almost 10 months and no one is resolving the issue. this is the worst website i have ever ordered from and will NEVER order from it again.”

Helpful Report

Posted 6 years ago

“Aliexpress is a Scam website as far as I am concerned. They do not stand by their money back guarantee. Provided all the evidence in the world of a seller shipping a defective product. Seller refused to take responsibility. A dispute was placed with all the legit evidence. Aliexpress customer service assured me I would be receiving a refund. No refund a month later & money was released to the seller. Now Aliexpress does not want to take responsibility.”

Helpful Report

Posted 6 years ago

“I wish I could give zero stars. This place is the worst. They sell junk and if there is an issue with size, they make you jump through a hundred hoops to prove your evidence, and they reject your return anyway. I am stuck with two pairs of shoes that do not fit and they refuse to give me return or a refund. They are CRIMINALS.”

Helpful Report

Posted 6 years ago

Aliexpress is rated 1.4 based on 3,420 reviews