Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,372 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 18th September 2025

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They did not seem to bad to begin with but now orders are typically weeks late or simply do not arrive. There tracking is complete bull #$%^.”

Helpful Report

Posted 5 years ago

“Buyers, be aware. This site is scamming people. The positive reviews are placed by the actual site. Not real reviews. I have placed an order with HDMatters Official store. A total joke. Two weeks after the order was placed the order allegedly was shipped. Total scam. No tracking of the order, no information on the actual shipment. Delivery date: 3 months after the order was placed. This is absolutely ridiculous. If the shipment was coming from Mars, it would be faster than China. Don't believe their positive reviews. Not real.”

Helpful Report

Posted 5 years ago

“Many dishonest sellers. So-called customer protection is non-existent. Be very very careful. They make a living by stealing 5-7$ from you. Multiplied by hundred, that makes a living in China. And tax free of course”

Helpful Report

Posted 5 years ago

“There is no support and you can contacts only seller,no contacts support,no chats,absolutely nothing that can help you”

Helpful Report

Posted 5 years ago

“Product never showed. No customer service to help.”

Helpful Report

Posted 5 years ago

“Most of the sellers on their site are independent agents and can just change store name when too many complaints. Most ship out faulty protucts and you can not get any satisfaction out of seller or Aliexpress”

Helpful Report

Posted 5 years ago

“I have ordered several products from Aliexpres .I had bought 3 bluetooth earbuds, 1st one works 2nd two one connects but nothing but static, another one was missing a charging post for recharging. I went through all the steps and never received any refunds. I bought a 795.00 misting pump when contacted seller about not shutting down the water pressure when turned off their answer was there always touchy you have to take a part and adjust and fix. I have no idea how to do this. Stay away from Aliexpress they always rule in favor of their sellers.”

Helpful Report

Posted 5 years ago

“Horrible experience. They sent me the wrong size shoes. To receive a refund I had to send the shoes back to China and pay the postage which they promised to refund me but didn't. The postage was almost as much as the shoes. Don't ever use Aliexpress.”

Helpful Report

Posted 5 years ago

“I got wrong items and the seller wouldn`t exchange them. Your support person promised to contact him and also dissapeared. So I got neither item nor support. order 704809604193674 seller Spring Girl Store”

Helpful Report

Posted 5 years ago

“Ordered 2 women sweatsuits off the sight, shipping was quick but they didn’t fit so I asked to open a dispute for a refund. They are still giving me the run around about my money! Out of the whole app the only part that keeps saying “system error” is the refund process but they make sure you can order and pay without a problem. I’ve used AliExpress for years and this is the second time this has happened. I will never do business with them again. Also contacting a lawyer and the BBB.”

Helpful Report

Posted 5 years ago

“I ordered 2 items and paid for them. In my "orders you paid" the order numbers are reflected, BUT they are not in my list. I have not received any item and can not raise a dispute against the seller. WHERE IS MY MONEY???? I don't have the most expensive ones reflected in my order list. (back support for the vehicle and neck support.”

Helpful Report

Posted 5 years ago

“Sellers can input fake tracking numbers by creating a waybill and never shipping the product. This causes havoc with the credit card companies and shipping companies. Usually on large ticket items. I would not buy anything over $25 there. Instead of "Bait and Switch" it's "Bait and wait" The seller will promise 7-20 days delivery but it takes 3-4 months. Since the Aliexpress system has a waybill number they take the side of the seller. By that time you have already paid your credit card bill and getting your money back is a nightmare. BUYER BEWARE!!! do not spend more that 25$ on anything there. Also, they have no voice support and almost all messages are pre-made responses. Likely the worst online seller globally of that caliber. Stick with the other reliable sellers. The founder of Alibaba would be ashamed and embarrassed on how this business operates.”

Helpful Report

Posted 5 years ago

“The worst experience, very bad customer support. I can't ship back the goods (which were a fake of very bad quality) free of charge. Don't order from them, you will loose money”

Helpful Report

Posted 5 years ago

“Aliexpress you need to make sure your delivery team in Dubai is serious Naqel express say they will deliver and im still waiting from 20th September and nobody answers their numbers when I call Where is my shipment aliexpress This is last time I will order from you!!”

Helpful Report

Posted 5 years ago

“I had refund since 8/29/2019 and I did not get it and very very bad customer service except Brianna. Everytime they told me different story I think refund my money is impossible at all”

Helpful Report

Posted 5 years ago

“very bad experience from aliexpress and the seller. The quality is far below and waste of money. I got a defective lens and the seller refuse to provide return shipping. Ali express customer service dosent know what they are doing. Wasted a month after my money”

Helpful Report

Posted 5 years ago

“i bought hair from JAYCEE HAIR Official Store , the hair apparently was delivered outside my apt as per tracking information and left outside where everyone walk by, this package i never received by me and the seller advise me to contact FedEx i did and FedEx advise me to contact the seller there is no resolution after the seller dont care to refund nor replace my product after this was there courier problems, i will not recommend this seller as this person don't care about there customers this is over 2 weeks and aliexpress still have not help, i still get no product no refund also”

Helpful Report

Posted 5 years ago

“This site is trash. no customer assistance. their products are cheap which is good but they make it very difficult for people to update payment methods. Why can't I just buy with my card, Why do they need a driver's license, photos of my cards and bank statements? This is madness and the live chat is just a bot who keeps going in circles and there is no one to answer your question or help you solve the problem.”

Helpful Report

Posted 5 years ago

“Bought a £225 mobile phone which has a fault. Seller does not reply to my emails and AliExpress, on three occasions now, have promised to sort it out, but they don't. They will lie to you! Neither the seller nor AliExpress care about sorting out the problem. You will be ignored. You will lose your money. I know you will read this and think it won't happen to you, maybe it won't, but if there's something wrong, you will have lost your money. The choice is yours. There are other Chinese companies a lot more reliable than AliExpress. Use at your peril. Do not under estimate their willingness to lie to you.”

Helpful Report

Posted 5 years ago

“Very Bad Service, Customer service cant do anything to help. Twice had issue, both time it was stressful and waste of time without accomplishing any positive results. Finally vowed not to use again and removed app. Will not recommend, will not use again.”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,372 reviews