Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,420 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 4 star review on 17th January 2026

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My AliExpress merchant cheated me out of my money. I bought a Security Video Camera System for $756.70. SIX of the eight cameras stopped working in the first three months. When I contacted seller TOPROHOMIE he refused to refund my money and gave me the runaround about how I could pay to ship the cameras back to China for repair work. TOTAL SCAM!!! Don't ever do business with AliExpress!”

Helpful Report

Posted 6 years ago

“There system is beyond a joke. Long story short item not received. Seller only used my town for address. No house number no street name. Just the town I live in. Somehow it’s been marked as delivered when it Has not. Local post office won’t give me any evidence to prove this as tracking clearly states item has been returned but on aliexpress systems shows as delivered. Because it shows as delivered on there stupid website, I can’t open item not received case. Only option I had was to open case via. Item received but not as described. No help from Ali express and each agent can’t help and no refund 60 days later. The customer service team does even have the infrastructure to keep note off cases likes this and leave notes for each other, so next time you call customer’s services you don’t have to tell them your full story on what has happened, with Ali express I have wasted at lest 6 hours of ma life I’m a month just explaining the Situation. Also agents don’t understand fully. No one is taking ownership of the case. They say message buyer a message buyer and he say item maker as delivered sorry and am like wtf. Bunch of idiots. All well of your item get delivered of it doesn’t good luck trying to get your money back. There systems and producers is very poor. Causes a lot of stress, wasted a lot of time as well. Still waiting for response via email. Item still not revived refund not issued. Customer service can’t help for there procedures and sellers will not response. Poor poor poor poor Internal system and lack of customer services skills and understanding.”

Helpful Report

Posted 6 years ago

“First of all I received the wrong item, it was falsely advertised... and I haven't receive refund. I don't thing they have working customer service... Never again I'll use aliexpress... Stay away from them”

Helpful Report

Posted 6 years ago

“According to they policy, any package stuck on customs is responsibility if buyer (even though whatever is wrong with it is not in buyer's power). Nice way to loose money and time , because Aliexpress won't give you refund . Stay away.”

Helpful Report

Posted 6 years ago

“If the seller leaves the site good luck getting your refund.”

Helpful Report

Posted 6 years ago

“Money taken , product not delivered , Order number: 103415830251384 Shop name:Trendy Watches Store from alibaba. never pay in advance.”

Helpful Report

Posted 6 years ago

“I purchased a Freebuds 2 pro and it didn't even get paired with my phone. I've been contacting them for 3 months and then they deleted my order and my inbox messages. THEY ARE THIEVES!!”

Helpful Report

Posted 6 years ago

“Fraud company even though the piece is not useful they are not refunding and delaying and skipping purposely making customers puppets.”

Helpful Report

Posted 6 years ago

“do not shop with aliexpress coz there's no protection at all. i have order a nike running shoes but the seller send a smaller size to me. i have send them pictures indicating that the shoes is much smaller than the shoes i have. i have order the size US 7.5, they sent me the same labelled size shoes. i suspect they sent me the woman size US 7.5. Aliexpress dosen't help me but just reject my dispute. And the seller just offer a better deal if i order another shoes. this is absurd. what they think i will order anything from them！”

Helpful Report

Posted 6 years ago

“my account in sansu1985 which i used in aliexpress. I ordered 2 smartphone chargers and got only 1 in the package that was delivered. I am not getting any help from ali express and feel cheated basically. This is my Order ID : 8003079864312496”

Helpful Report

Posted 6 years ago

“I would never order from them they scam people I was scammed by them last month I ordered Peruvian hair but they sent me an old smelly disgusting wig from the distubin with no curls nothing. They would call you dear when you ask them about your order. DO NOT ORDER FROM THEM THEY SCAM PEOPLE”

Helpful Report

Posted 6 years ago

“they take too long to ship a phone. forget about it delivering. they cant even ship it”

Helpful Report

Posted 6 years ago

“I paid double the cost of the merchandise for faster shipping, 5-8 days and it arrived whenever the hell it did. I tried to cancel less than 24hours after ordering and I was told it had been shipped already. Really? Now trying to dispute it and it's so complicated, it asked for video proof and or upload evidence. I can't seem to upload? Suspicious. DON'T ORDER FROM THEM, the savings is not worth the headache.SCAM”

Helpful Report

Posted 6 years ago

“I am having the terrible experience on two products I purchased from Ali express. First, I bought a VK world S8 mobile phone for £122.00 + Tax. On testing the phone, I found it has faulty GPS when informed the seller and opened a return case. I was told the post the phone back to the seller in china on my own cost. I was not offered any cost towards the postage at all. I went to post office and I was told that it does come under prohibited item because of the lithium battery so I cannot sent it . Informed Aliexpress and asked them for collection or any other alternate but unfortunately because their useless customer services they favoured dodgy seller by releasing the funds and kept me on false hope for months. Then I decided not buy any phone from aliexpress again. I did not use the service for the long time. Later on, I started buying electronics components which of lower values. It worked ok for small transactions. Now I am again in the same trap when I purchase and replacement screen about £12.82. Seller has sent me a screen with dead pixels and it is also previously marked by the seller which shows that seller knew it before it was despatch. I opened return and seller tried manipulating through messaging to emphasise to close the return. I was obviously looking the response from customer services and guess what same thing, Ali express instructed to post back the item to chine on my expense and here I am in the same trap. Why would I pay for postage it should be provided by the seller as it is his responsibility to take the faulty item back. I am again being given false hope from Aliexpress that higher team is looking into it... Eventually they realise the fund to another scammer and I will be left with the faulty product. Another advise never buy any seeds of plants from aliexpress, you will always receive Chinese weed and not the same plant as advertised . Shame on Aliexpress obliging the scammers again.”

Helpful Report

Posted 6 years ago

“Too bad, my chat records disappeared when I need it to fight back a bad seller on Aliexpress. How was that happen? I talk to some friends seller could pay for deleting or changing chat record to support their sides. Anybody knows about this?”

Helpful Report

Posted 6 years ago

“Package didn´t arrived. Seller (Korea tools store) wasn´t cooperative. And Aliexpress after several chats reject my compliant without any refund. Therefore: Aliexpress NEVER AGAIN!!”

Helpful Report

Posted 6 years ago

“my package didn´t arrived. Seller (Korea tools store) was not cooperative. And Aliexpress after several chats has reject my compliant without any refund. Therefore: NEVER AGAIN!!”

Helpful Report

Posted 6 years ago

“my package didn´t arrived. Seller (Korea tools store) was not cooperative. And Aliexpress after several chats has reject my compliant without any refund. Therefore: NEVER AGAIN!!”

Helpful Report

Posted 6 years ago

“Do NOT trust anything you read on their website. Guarantee delivery time means nothing. Dispute resolution means nothing. If you enjoy being frustrated, giving money away and getting nothing in return, you will love Ali Express. I wish I read the reviews here before dealing with this scam of a company.”

Helpful Report

Posted 6 years ago

“Terrible user interface on this site. The vendor sent the item to the wrong address. Are you kidding me? Took a loonnnnnggg time to get the refund issued. AVOID AVOID AVOID”

Helpful Report

Posted 6 years ago

Aliexpress is rated 1.4 based on 3,420 reviews