Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,308 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

665

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered off AliExpress 29 times now and never had a problem.”

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Posted 5 years ago

“I had ordered quite a couple of items. From plastic hooks. But mainly beauty gargets from Beauty Touch. A good seller, item well wrap and get good discount from time to time. However, waiting time is long. It take 2 weeks to 1 month. Overall, happy if my purchase so far.”

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Posted 5 years ago

“I have been ordering from aliexpress donde 2016 and I've only not had one 2 items not arriving. They were less than a buck so I didnt bother to open a dispute. My tips for buying on there is 1. Do not buy expensive stuff. 2. ONLY buy from sellers with rating over 97% and lots of followers as well as orders 3.always check reviews especially the 1 star ones. And again, dont buy things worth more than 25 bucks imo. Most I've spent on there was 13 bucks for a nail lamp. It arrived but the plug kinda sucked, seller sent me another one tho so dont buy electronics is another advise.”

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Posted 5 years ago

“AliExpress has supplied all of the products for my online bow business. My advice is to look at reviews of the products and pictures that actual people post in the reviews of the products. There are times where I can get a product for super cheap so I will bite the bullet and buy it to see the quality myself. I use to use them for drop shipping, but the shipping time for customers was too long. Sometimes they would have the item in 8 or 9 days and other times they would have it in 3-4 weeks. I couldn't guarantee delivery times so I keep inventory now. Like with other companies that ship their stuff from china, shipping times take awhile and look at the product reviews. I have only had an issue with kids clothing, it tends to either be fat and wide or really thin material. I would recommend AliExpress if you can wait on their shipping!”

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Posted 5 years ago

“Most of the products I have bought have been good quality, and some were even excellent! When the package does not arrive, I open a dispute and always get my money back. I never had a problem. Once I got a dress that had the waistband sewn in twisted. Got my money back next day after reporting it. I have used Aliexpress for items as small as 50 cent jewelry to even a 5 unit cordless phone set for my home, which we have been using for 6 months now and they are excellent! Some of the products are scams, but if you read the reviews carefully, you can avoid those. A few times we ended up with junk, but it was so cheap, so we didn't feel too bad about it. Stay away from products with little or no reviews or orders yet.”

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Posted 5 years ago

“i really dont get these weird bad reviews but i actually love aliexpress. its so cheap when it comes to all my stuff and i dont have to worry about having a refund because 1 dollar for 1 wrong case doesnt make me mad. i love aliexpress. just please have an option for faster delivery.”

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Posted 5 years ago

“Ali Express are good with customer care and quality. But the local post service named Pakistan Post is bad at delivering parcels on time and to the correct address.”

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Posted 6 years ago

“Searchable store, results filter by price, reviews, etc. I have found products that are not available in my country. I am happy with that company effort to bring to all of us their stuff at good price with low shipping cost. Problems? yes, one seller shipped wrong product then I opened dispute with photos as evidence, some days later AliExpress solved with reimbursement. Thanks. Tienda de búsqueda, filtro de resultados por precio, comentarios, etc. He encontrado productos que no están disponibles en mi país. Estoy contento con el esfuerzo de la compañía por traer a todos sus productos a buen precio y con un bajo costo de envío. ¿Problemas? sí, un vendedor envió el producto incorrecto y luego abrí la disputa con fotos como prueba; algunos días después, AliExpress resolvió con el reembolso. Gracias.”

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Posted 6 years ago

“I ordered a dress that was beautiful, but the color wasn't exactly what I was expecting. The dress arrived earlier than expected and priced reasonably. I notified the company and we agreed upon a reasonable compromise. I would definitely use this site again.”

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Posted 6 years ago

“I ordered the angel baby cross stitch pattern and I am so pleased with what I received. Everything is in order and of great quality. I also received it in record time! I will definitely order from them again.”

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Posted 6 years ago

“For me all 3 orders worked out! They were the right size, there was one minor detail missing from one of my dresses (finger holes) but other than that GREAT!”

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Posted 6 years ago

“I’ve ordered quite a few pieces of clothing from them over the years and it’s hit or miss. Some items were great, especially for the price. Others looked nothing like the picture and were terribly made. What I DO love though is the jewelry and the glue-on nails! All the jewelry I’ve ordered so far has been fantastic and I save loads of money buying the glue on nails from them rather than from Walgreens or Beauty supply stores”

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Posted 6 years ago

“kind of more than good place.”

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Posted 6 years ago

“Effecient service.Glad i could find a double breasted halter. I love the style. Will browse the w3bsite again. Well done. Happy customer😍 as i love to shop”

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Posted 6 years ago

“Prijs-kwaliteit verhouding van de goederen is goed. Service van Ali Express is prima. Bij een dispuut krijgt de klant vrijwel altijd gelijk, tenzij je zelf echt fout zit natuurlijk. Een dispuut wordt altijd opgelost door geld terug te storten. Levering duurt lang maar dat komt door de manier van verzenden en de kosten die men daar voor rekent (zit in de prijs of wordt apart berekend). Nooit iets retour sturen want dan betaal je zelf de verzendkosten en die zijn naar China niet misselijk. De douane kan roet in het eten gooien ivm de invoerrechten maar daar kan Ali niets aan doen.”

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Posted 6 years ago

“Compré unas carcasas para varios móviles y todas ellas se adaptaron a mis necesidades y fueron justo como yo las esperaba.”

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Posted 7 years ago

“This 360 lace front wig is fabulous and I received it so fast .. I am definitely telling my friends and family about this company ....I love it thanks”

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Posted 6 years ago

“When it comes to buying and importing goods to Nigeria, Ali express are good to go.”

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Posted 6 years ago

“tl;dr: Very cheap shipping, long shipping times, sells things that are hard to find elsewhere, mixed quality of products because they host third party vendors. Was satisfied with experience, knowing these things. I ordered a product from China that is pretty hard to find online, only found it on this and a couple other sites. The others wanted to charge $20 for shipping, AliExpress charged less than $5. DO NOT expect your order to ship from China to US in a week, mine took almost three weeks. (This was also how long the other sites said they would take, so, not surprised.) Additionally, double check the individual vendor, some are good, some are not. My order turned out great, but I definitely believe all the people leaving 1 and 2 star reviews on things that turned out to be bad quality. I hope they left a review on the vendor's page, I don't think AliExpress does much vetting so it's up to us to look out for each other.”

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Posted 6 years ago

“Ordering from Aliexpress is actually very convenient. I am able to directly purchase from manufacturers who are offering their products at low reasonable prices! and shipping expense is quite low too! The App they have lets you collect coupons to save on your purchase and that is very nice.”

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Posted 6 years ago

Aliexpress is rated 1.4 based on 3,308 reviews