Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,338 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 1st August 2025

Nathan

Aliexpress 1 star review on 31st July 2025

Vsryh

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

667

Anonymous

Anonymous // 01/01/2019

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“aliexpress are con merchants DON'T BUY ANYTHING FROM AIEXPRESS THEY DONT FUND YOU IF ROYAL MAIL RETURN IT TO CHINA WHEN MY ADDRESS LABEL HAS THE UN READABLE ADDRESS ON IT A LOAD ON CON MERCEDES”

Aliexpress 1 star review on 20th May 2024

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Posted 1 year ago

“They are a scam. I have paid $200 for a TV stand and received nothing. When I contacted AliExpress, they said seller has shown proof that it was delivered. However, the item was not delivered to my home. The picture that FedEx had on tracking site shows a house that is clearly not my home. I have provided both screenshot from FedEx tracking and my home picture, but AliExpress disregard my proof and still gave my money to the seller. AliExpress said they will only take a signed statement from FedEx stating the item was not shipped to my home. I have asked FedEx and they refused to provide such statement because I am not the shipper. AliExpress site has tons of people with similar experiences and end up lose money to the site. There purchase guarantee means nothing because the whole site is a scam. I will never buy anything from this site again.”

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Posted 1 year ago

“AliExpress offer $1.99 shipping on most orders under $10.00. On other purchases over $10.00 shipping is free. The situation with shipping charges are not correct at all, no matter if you paid for shipping or it was free, you can expect to pay shipping charges to USPS once they attempt to deliver the package! Now your USPS courier will tell you that shipping label used by AliExpress or their sellers are FAKE. If you don't agree to pay additional amount to USPS they will ship those items back. The bad situation is also that AliExpress customer service will promise you to solve the problem bur in reality they wont do a damn thing, same goes for their sellers. The only thing that you can do is dispute charges with PayPal or you Credit Card company! GOOD LUCK with AliE.”

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Posted 1 year ago

“Customer service are not there to help, just to calm you down and do nothing about it.”

Aliexpress 1 star review on 15th May 2024

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Posted 1 year ago

“Nice pictures it is. However build quality is very bad. Poor quality materials and poos craftsmanship as well. I know the price is attractive, you are getting what you paid for.”

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Posted 1 year ago

“order selfie stick on april 152024 estimate delivery date is may 1 2024 then receiped email sail the order is delay and on may 7 2024 another email said the order was deliver and sign for.try to contact seller YHONH CONSUMER ELECTRIC STORE to no available. log in my account with order# and find nothing.also chat with customer service she said i have to use phone with apps still did not find my order”

Helpful Report

Posted 1 year ago

“Not even worth 1 STAR. Worst experience ever. I ordered a wood jointer from them. Expected latest delivery date was May 11 (3 weeks from order day). It’s now May 14 and I still haven’t received anything. I checked on the website and found my order was gone. I logged into the app to check the notification and saw “seller failed to ship your order on time. A full refund will be issued automatically to your original payment method within 3 to 20 business days.“ FOR REAL ALIEXPRESS??? You couldn’t send me any email. You have charged me the money and have been holding it for more than 3 weeks. Now I have to wait for possibly another 2-3 weeks to get my money back ??? YOU DELAYED MY PROJECT. It’s just like YOU BORROW MY MONEY FOR OTHER INVESTMENT FOR several weeks without interest. Checked back and found the price for the same item went sky rocking. From $176 to $475…. Wow “Good job” ALIEXPRESS. 👎👎👎”

Aliexpress 1 star review on 14th May 2024

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Posted 1 year ago

“If there is ZERO star, I would pick that. Very horrible. I spent lot of time choosing the right product online. Finally I found one in aliexpress with better price and I placed an order. After placing an order, aliexpress even gave FedEx tracking number and mentioned my product has been shipped. On arrival date, I got an email from aliexpress that my order has been canceled and order is closed. Not sure what this means. And it says I'll get my refund in 20 days. Why would aliexpress hold my money for a month if they can not deliver my order. Terrible business and I would never recommend anyone to buy from this site. I felt like this is scam to get money from people.”

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Posted 1 year ago

“Their product descriptions are deceptive. After your bad experience if you to back and look you will find a tiny greyed out section that says what you are actually getting. Do not waste your money trying to save a few dollars.”

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Posted 1 year ago

“I had shopping from AliExpress 5 months ago the items isn't same as explaining on site i returned items. Before returned i spoke with customer service they told me shipping fee is refundable but now more than 4 month i waiting for my money but they said we give coupons but i pay out of pocket i don't want coupon. There's like traps. I completely disappointed from AliExpress. I can't trust them anymore”

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Posted 1 year ago

“I have a 2018 Chevy Equinox & needed to replace the passenger side door mirror cover. I ordered this part TWICE (different part #s), both times it took almost three weeks to even receive my order! Once I finally received my order(s), the parts came in WRONG & their part's description on their website says it will fit my car!! The part is about an inch larger than it's supposed to be & IS TOO LARGE to fit my car (I tried to attach PIC to this review & the system won't upload the .JPG which is not corrupted). THAT IS FALSE ADVERTISING ON THEIR WEBSITE!! I immediately returned both parts via USPS using Ali Express' issued USPS label. They refunded my first sale but denied my second refund stating it was not received in a timely manor. By the way, their website says "your first return shipping is free", but they expect to charge for any other returns even if it's their fault the product doesn't work????? (Unfortunately, I just returned my 2nd order thru the USPS package window without a receipt of dropping it off-won't do that again.) HOWEVER, I think Ali Express received the package & just closed out my return online by saying it wasn't returned on time. DON'T BUY FROM THESE CROOKS! THEY ARE SCAMMERS!!!”

Helpful Report

Posted 1 year ago

“I wish I could give 0. They are scam. They give you a tracking number. Suddenly you will receive a confirmation that your package was delivered. When you check, its clearly not your house or neither your package. When you try to dispute, they say its a Fedex issue. And they keep your money. And you never received your package”

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Posted 1 year ago

“I ordered a Bosch Router on May 3rd. Never heard from the company expected arrival date of ay 12. Contacted the seller on May 11 to try and get tracking info. Received a message on May 12th saying "Dear friend, the product you bought is only one left in our warehouse, but that product is not perfect. We have no way to send it to you. Can you cancel the order?" I will never do business with this company again. Typical Chinese company, can't trust them!!!”

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Posted 1 year ago

“WARNING ITS A TRAP............ WARNING ITS A TRAP............ stay away from it ~ stay away from it! it is a trap. I never ever had such a bad experience in my life. I order and paid, but delivery never happened. My order cost me 340chf customer service had a bad logic and never helped at all, they keep asking you to provide evidence for not receiving the goods. and all of their seemingly protection and request procedures are all lies, not help at all. in a word, Stay away form it”

Aliexpress 1 star review on 12th May 2024

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Posted 1 year ago

“Some stores sell counterfeit products and then if you open a case, aliexpress decides to send back the product at your expense as if it were your fault that they sell counterfeit products. it's not right, sh on you!”

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Posted 1 year ago

“Worst experience ever. They provide tracking number which can’t be verified then automated email comes which states that item was delivered and order was fulfilled. Zero communication. Save your money, shop elsewhere!”

Aliexpress 1 star review on 11th May 2024

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Posted 1 year ago

“Stay away from Ali Express. I received a $164.48 part that was defective. Seller does not respond and Ali express customer service tell me to pay $148.00 to return the item. I said. No, During the dispute I was told to deal with the seller that does not respond. When I contacted the customer service again, I was told I would get a return label in 24hr. 72 hour have past with no return item. Seller is NIMBUS FACTORY Store. Stay away. Contacted customer service again and they said just wait. So I am stuck with a defective item that I can not use. So much for Buyer protection. Like the casino, do not spend more then what you are will to lose. I hope this helps others.”

Helpful Report

Posted 1 year ago

“Don't ever spend a cent on this scam website. Their entire website, app and operation is deceptive, dishonest and specifically designed to protect their sellers and screw the customers. As you can see by their 1.4 average star rating I'm not the only one that has been deceived and stolen from by this business. They need to be investigated for unlawful business practices and should not be allowed to continue doing business in North America.”

Helpful Report

Posted 1 year ago

“Once again I have been an Ali express customer for years, but it would seem that things have certainly changed, so let's start from the beginning, my first order was 3 items, in that order 1item was incorrect, wrong item, so then the resolution process, so the seller offers refund of $1plus he will send you out new items, in the meantime you receive the $1 refund and ali express closes the resolution process, the items to be replaced are never sent and when you complain to ali express they tell you the resolution process has been closed, no matter how many times you try to explain you have not received the replacement items the case has been closed, the seller knows this and will never send the replacement items, 2nd case, reordered new items from another seller to replace the replacements you have not received, this seller takes his time to send out these items and you do not receive these items for another month in the mean time you open a case with ali express as the seller has not sent the items, these items arrive a month later just as ali express then send out that you will not receive a refund as you have not supplied enough evidence, the items that you do receive late are also incorrect items, but ali express have closed the case and you have no chance of getting a refund for the items that are also incorrect items, 3rd case, you then order replacement items off ebay these items show up so you can now test the remaining items from your first order, one of these items in testing now shows to be a faulty product, so once again you go to ali express for a refund replacement, they then give you just over half of the refund as they assume that you have already been using the items so will only pay part of the initial purchase with no come back to duspute their process, no longer any buyer protection, my own cases of recent, sellers deliberately giving false and misleading tracking information, they have not sent products at all, when you do eventually get the products they are not the products ordered and then the resolution process, these sellers are totally protected for what I can only call sellers running scams, how can you lose a resolution or return refund when you have received incorrect products, or if the products received turn out to be faulty, Ali express will give excuses as to why you are not getting a refund, you have had the product and been using it, well I have not been able to use that product because some of my products in the order were incorrect, so I couldn't possibly be using the product while waiting for replacement products to arrive, that never did arrive and I have had to order elsewhere, ( ebay) before I could do any testing of the products that I did receive earlier, so Ali express is now out of the question to buy from, I'll pay a bit more through ebay, but at least I know if there's a problem it will more than likely be fixed. The pictures below are of ngff drives, I ordered. nvme drives and have never seen the replacements or the refund, these ones were to replace another incorrect order that I never saw the replacement items or a refund, diputed with Ali express in both cases and their judgement was for no refund, the other was faulty ram that they said I had been using, but a bit hard to test if you don't have the parts to go with it, to actually start testing, unfortunately I won't show proof of purchase in photo as this has my details on it, but have shown order numbers that these items sent were incorrect or faulty, with either replacement items not sent or no refund given or partially refunded items that don't work, but time to cancel my time here with Ali express, it would seem even their administration has become dishonest and will do everything in their power to now not give a refund, on incorrect or faulty items, I have now gone to PayPal to see if this can be resolved on the first order, that still hasn't been resolved through Ali express”

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Posted 1 year ago

“What a joke!!!!! STAY AWAY!!!!! My order never showed up, no tracking number, no shipper info. Started a claim but with no info they wouldn't refund my 370 bucks so! Please stay away use a trusted site like Amazon!!!!!!”

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Posted 1 year ago

Aliexpress is rated 1.4 based on 3,338 reviews