Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,393 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,393 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 20th October 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a purchase online with AliExpress for $109.27 on 6-14-2023 & was supposed to have received 8 Disney shirts (purchased for my Disney Cruise which is on 8-1-2023) by 7-6-2023 and NO Later than 7-11-2023 per their "on-time guarantee" delivery. I have contacted the seller, AliExpress, ACI (shipping partner that claims USPS has it), and USPS (which claims the shipping partner has it) and NO one knows where this pkg is BUT AliExpress claims the carrier is trying to deliver it, and wants me to wait til 8-18-2023 for delivery of these items that I purchased on 6-14-2023 that has been "out for delivery" since 6-26-2023. AliExpress nor the sellers are able or willing to give me any information as to where this package is, what carrier has this package, or an ETA for this package. I only receive daily emails claiming to be "shipping updates" - I have yet to receive my refund or the order. AliExpress claims to have purchase protection for its consumers but I have yet to receive a refund for the goods I paid for on 6-14-2023 and per the website "on-time guarantee" delivery. which my order has been "out for delivery" since 6-26-2023”

Aliexpress 1 star review on 26th July 2023

Helpful Report

Posted 2 years ago

“Bvxxddcvbkojbb they are the worst website ever”

Helpful Report

Posted 2 years ago

“Do NOT buy anything from AliExpress/ AliBaba Website. If you get a defective item, there won't be any refund! It is so risky and you may lose your money. No customer service!”

Helpful Report

Posted 2 years ago

“bad experinces never get my order over $310 & no refound miss my money dot due bussines”

Aliexpress 1 star review on 15th July 2023

Helpful Report

Posted 2 years ago

“If I could leave less than one star, I would. Do NOT order from this site!!!! I recently spent a lot of money on a large order, and for some reason can’t log into my account. I tried to contact customer service about this issue, and all I get is a bot. If you want to talk to an actual human, you need to log in. How am I supposed to talk to a human about not being able to log in when I can’t log in?! This is ridiculous. I filled out the form to reset my password and the bot said to confirm over email, an email which I did not receive. Imagine my frustration when I still keep getting the onslaught of spam they send to my email but not receiving the password reset. Oh, and by the way, I still haven’t received my order. Only order from this site if you want to spend a bunch of money and not receive your order and are happy with a ton of spam and ZERO customer service.”

Helpful Report

Posted 2 years ago

“The seller makes false advertisement with product images, also sends faulty damaged, not functional products, then pretend not receiving complains and scams clients, Aliexpress also sides with scammers all the time, the complain section of their website is a disaster, I don't recommend buying from this site, you will be disappointed and angered by these thieves.”

Helpful Report

Posted 2 years ago

“The seller lied to me and sent the wrong item. I ordered 9kg item, he sent 4.5kg item instead. He asked me to send him 30 more dollars, so he can send the right item. Aliexpress asked me to return the item, seller pays return postage. Checked with Royal Mail, Parcel Force, UPS, Fedex it was more than the item cost. £62 item (same price for return postage). Tried to contact Aliexpress multiple times, you just cannot get in touch with them at all, their chatbot Eva is useless. Aliexpress is a scam website if you have a problem and want to return an item. They will not help you. In the terms and conditions it was said that if the return cost is higher than the item cost, contact Aliexpress for the solution, but it was impossible to contact them, chatbot never transfers you to the live agent. It works as a scam.”

Aliexpress 1 star review on 11th July 2023

Helpful Report

Posted 2 years ago

“LEEDOAR Factory Store the seller sells defective TWS earphone products, do not exchange, do not return money, no one should buy anything from him!”

Helpful Report

Posted 2 years ago

“Sorry as much as I would like to order a electric bike for a couple grand I will not get involved with a company with a review the same.if not worse than wish hens the name wish in on hand hope u don't get screwed like me twice that company can go f......... them self”

Helpful Report

Posted 2 years ago

“Type of site only for those who do not value their time. Terrible, there's nothing good”

Helpful Report

Posted 2 years ago

“Poor quality and no customer service.”

Helpful Report

Posted 2 years ago

“The dispute process is extremely frustrating -- maybe it's just that their auto translate system is faulty or their limited meu choices cause the frustration. But I was unable to find the way to select my order for their process to work. It is almost impossible to get a human to chat with and the selections of dispute reasons is just too limited.”

Helpful Report

Posted 2 years ago

“Number of fake ads. It's impossible to receive a reply from their customer service!”

Helpful Report

Posted 2 years ago

“These muppets sent me a message saying that my $15.00 purchase had been delivered, I did not receive and I've requested a full refund which has been ignored. DO NOT BUY ANYTHING FROM THESE SCAMMERS”

Helpful Report

Posted 2 years ago

“I placed an order and received only part of the item, buyer protection refused any sort of refund. Gave it another chance and bought some lights, received an email at 4.30am saying goods were delivered, I was still asleep. Tried putting in for a refund and then gave up. Lucky I paid with Paypal who refunded my money within minutes. Wouldnt bother with Ali Express, the only express is quickly getting your money....”

Helpful Report

Posted 2 years ago

“I just made a purchase today. When they brang up my order and details, it was being sent to a totally different address. I have contacted their automated call center and it has no option for 'wrong address' it just sends you around a continuous loop . I don't know if i'll ever get the product, but no problem for Aliexpress, they've got my money.......”

Helpful Report

Posted 2 years ago

“Although there are for sure also honest sellers, because of its customer protection policy that protects only sellers, AliExpress has turned into an excellent scam and fraud platform. If you pay for something, you can only hope that what you ordered will actually arrive, because otherwise you would simply lose your money. There is no protection, and customer support will do everything to prevent you from getting a refund. Although all delivery deadlines have long passed, they told me several times to wait a few more days, and at the end they finally closed my case with the explanation "this request has exceeded the AliExpress protection period". Pure fraud. Avoid.”

Helpful Report

Posted 2 years ago

“Complete and total scam! I tried to order twice and waited months for my product and received nothing. Don't waste your time!”

Helpful Report

Posted 2 years ago

“Buyer Protection is a lie. Never believe in Buyer Protection. They just lie. If they required to return the package, don't. Because the seller on aliexpress leaves an address that does not go to their mailbox, but stops at the postal warehouse. And in the end Aliexpress does not refund because the package was not delivered. Then you lose both the package and shipping costs. I said goodbye to Aliexpress and don't want to buy anymore from that fraudulent website.”

Helpful Report

Posted 2 years ago

“AliExpress is NOT SAFE. Their 'Buyer Protection' is NOT REAL. If you buy from them, you may get your item, but you may also loose your money with no real recourse. In my case the items never arrived. The USPS tracking info clearly showed that the items were never revived from the international carrier, and therefor never delivered to me. I went through claims process, providing detailed links, screenshots and information. The seller refused the claim, saying I should contact he Post Office. On appeal to the so called 'Buyer Protection', they summarily denied the claim, with no real explanation or opportunity for me to respond. I contacted customer service , which was a drawn out ordeal over chat (the only option). The chat took almost and hour as they are really slow, and I could not leave my computer since the session times out every 3 minutes if you do not keep clicking to keep it alive. In the end the woman said she would put in a request for a refund. I then quickly got another e-mail saying I was not getting a refund and I should 'contact the post office'. So, the site is legitimate, in that you may receive real items . But its is NOT SAFE - if anything goes wrong AliExpress is not interested in making it right. Be prepared to LOOSE YOUR MONEY.”

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 3,393 reviews