Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,371 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 16th September 2025

673

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 Dolls each over 90$ arrived not as described. Open claim and seller ask me to return only one of them at my cost. Will never buy again. Better use. Amazone, Wayfair,”

Helpful Report

Posted 5 years ago

“Three orders, three disputes! never buy electronics that uses wifi in aliexpress (like doorbell and endoscopic camera), mobile apps does not work (check app stores) and if mobile app works wifi network is open for anyone without protection ! the last order went hundred miles from where I live and aliexpress informs that it was delivered !”

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Posted 5 years ago

“Order on July and on December didn’t get it!no customer service at all!”

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Posted 5 years ago

“Worst online shopping experience?! Placed the order on July and didn't get my package and no customer service at all!”

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Posted 5 years ago

“I bought a brand new LCD for my phone and the seller sent me a second-hand one which doesn't work.”

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Posted 5 years ago

“They scammed me for more than $70 on a pair of shoes that never arrived. They wouldn't refund me either. These guys are SCAMMERS people, don't buy from them.”

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Posted 5 years ago

“This site is a joke. They sell sizes that are ridiculously smaller than US sizes. My question is " If you are trading with the world why don't you make sizes that US people buy?" L size is roughly equal to a child pamper. LOL. What a Joke waste of money and time. This is called cheating and looting.”

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Posted 5 years ago

“Bnnuo Store - have sent me and other customers the incorrect items and now dont want to refund my money , do not waist your money with the shop”

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Posted 5 years ago

“Was very good till recently but now too many items not delivered after many months waiting. Difficult to get a refund.”

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Posted 5 years ago

“First order shipped to wrong adress will not refund and 2and order is now 6 weeks old and still do not have it . Poor or no customer service. Thank god for PayPal to get payment back. Stay away from these cheaters.”

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Posted 5 years ago

“I have had 4 purchases from AliExpress not be delivered. I won disputes on them and received 0 refunds. AliExpress asks for entire bank statements for months if you try to get your refund which I don't feel is acceptable. That is my personal information. They also don't provide proof of things being refunded on their side. I also ordered two backpacks which were not used until the dispute time was up. They broke within a week of use and the Seller and Aliexpress did nothing. BEWARE!”

Helpful Report

Posted 5 years ago

“Paid for order via paypal and never received the item. When i went to my alibaba account there is no history of the order I placed nor could my order be found using Transaction id or order number. As a result i will not be doing buisness with alibaba.com.”

Helpful Report

Posted 5 years ago

“I placed a very high value order of $500 dollars for several M2 SSD. I chose the actual shop which is the one who makes the SSD, in order to not have a problem with the order. YET STILL, I received the order and one SSD is missing. After nearly a 45 min support chat with AliExpress, they made me file a dispute and give photo of the box and contents, which I did immediately while on chat. Very next day they make a decision on the claim as INVALID and DENIED, unless I can (and get this) obtain an official letter from the courier the seller used saying that the SSD was not in the package. Thats right the seller has to give ZERO evidence and is assumed to be 100% right if they say it. But the buyer has to prove it, and by means which they know FULL WELL is impossible to prove. I have now had to open a PayPal dispute, which I thank God I used. In one short word the AliExpress Disupte process is an ABSOLUTE JOKE, and is not worth anything to the buyer unless it is a 100% clear cut undeniable reason such as it was not shipped. In which situation it is still useless because there IS NO DISPUTE in that situation as the seller has no leg to stand on in the first place !!!! Take my advice (unless you dont mind loosing money), either dont use AliExpress or if you do pay via PayPal and / or credit card. So your protected against fraud / cheating.”

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Posted 5 years ago

“Aliexpress is a con artist. They rip innocent people out of their hard earning money. I ordered hair beginning of November but have not received my hair. They took the money out of my account same day. I tried to contact them but some foreign guy answer phone and try to take more money out of my account. Never could pull up my order. I will never shop with them again. I hope they burn in HELL!”

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Posted 5 years ago

“Terrible UX when trying to log on, all the hoops you have to jump through. Slide this to verify, then check your email to find a 6 digit number you must then enter within 40 seconds before you can login. Just terrible.”

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Posted 5 years ago

“Complain about a fault producer. The seller made a lot of excus and demanded prove many time and different ways. Aliexpress take part with the seller and refused to pay. Never has such problem with eBay and Amazon.”

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Posted 5 years ago

“This used to be a great site and a great find. However, it has changed tremendously over the years. The prices have risen astronomically and there are hidden fees that make it more expensive than just buying here in the States. It has become a scam. The sellers have become rude and do not fulfill their obligations and the site sticks with them rather than the consumer. If they make a mistake they don’t fix it and you have no recourse. Even if it looks like you may be saving money initially, in the end, you’ll probably end up spending more because there are always mistakes and problems and they never send the correct quantity. Trust me, do not use this site anymore. Its not worth the aggravation or hassle.”

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Posted 5 years ago

“I ordered reading glasses it's 4month no glasses and no refund pls avoid on line from China all of froud stop buying”

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Posted 5 years ago

“Really bad company Fake products No return No refund for lot of money Only refund for a little money after after 3 months waiting. Guys this company is awful.”

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Posted 5 years ago

“ordered maternity and not a single top was maternity. 2 were for breastfeeding. the sizes are tiny, I ordered medium and it fitted my xs sister. In the end, all my MATERNITY tops went to my xs sister. Pathetic! The shipping also takes forever. I'm waiting already for 2 months for 2 more tops. Never ordering on aliexpress again.”

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Posted 5 years ago

Aliexpress is rated 1.4 based on 3,371 reviews