Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,420 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 4 star review on 17th January 2026

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an order under the order number 8007644880657152 from aliexpress. The product came broken with only one side of the air pod working. And so i opened a dispute requesting a refund. But the case management team closed the dispute with no notification as to why to do so. It is disappointing to see how a reputed company like aliexpress can be so neglectful on handling its platinum customers.”

Helpful Report

Posted 6 years ago

“I bought Christmas pjs at the beginning of November. Was promised they’d arrive no later than December 11th. They did not arrive until after Christmas. Christmas pjs are no good to me after Christmas. The tracking number they gave did not work. I will NEVER buy from them again.”

Helpful Report

Posted 6 years ago

“DONT PURCHASED ANYTHING FROM HERE! THEY ARE SCAMMERS! I ORDERED A GIFT FOR MY MOM ON HER. ITS THE GREAT BEE! SOMETHING THAT IS FOR WATCHING ARABIC! MY MOM HAD THIS ITEM BEFORE AND DIDNT WANT IT. I ASKED FOR A REFUND AND I WANTED TO SEND THE PRODUCT BACK AND THEY WOULD NOT LET ME. THEY BASICALLY STOLE MY MONEY! I WAS WILLING TO PAY FOR THE RETURN SHIPPING AS WELL. YOU CANT EVEN TALK TO AN ACTUALLY HUMAN BEING! THIS SITE IS GARBAGE! NEVER WILL I ORDER ANYTHING FROM HERE”

Helpful Report

Posted 6 years ago

“Scammer. Ordered a part for my vehicle that they advertised as fitting the exact model. There is no way it would fit and I sent them proof that it could not fit in that model vehicle. The proof came from their own website pictures but they still denied my claim and refused to refund my money. Don't believe their refund policy because they will absolutely deny your claim even when you provide picture proof.”

Helpful Report

Posted 6 years ago

“HORRIBLE CUSTOMER SERVICE! These scammers say "our number one concern is to make you happy" but I have opened a dispute that hasn't been decided in my favor at all. Ordered a jacket and received wrong size now I have to pay return shipping? UNACCEPTABLE. Why don't these scammers have a phone number? So hard to reach customer service because of their stupid Eva. Avoid this scam by any means.”

Helpful Report

Posted 6 years ago

“I tried to place an order using PayPal and the order would not go to completion and gave an error code message. Next I tied to order using my credit card and during the processing I got a message that a possible scam was detected and I was asked for a copy of my driver's license to to be allowed to go forward. I quickly figured who was the scammer and aborted the buying process. I've been checking my credit card transactions every couple of days to check for fraudulent charges.”

Helpful Report

Posted 6 years ago

“Purchased a phone through Ali Express. After 6 months it stopped working. AliExpress have me 30 euros compensation and refused to process warranty with Xiaomi. Please avoid.”

Helpful Report

Posted 6 years ago

“I ordered an item 3 months ago and still have not received it. I raised a dispute which the dispute team has since closed saying that the item has been delivered to the local post office in my location. The post office claims that they haven't received the item. As far as I am concerned, I have paid for an item which I still haven't received. And I shouldn't have to keep following this up. It is the responsibility of AliExpress to check what has happened and fix this. But they just seem to have conveniently washed their hands off, putting the ball in my court. COMPLETELY UNFAIR! Never shall I EVER shop from Ali Express. These are the type of experiences that collectively give China a bad name!”

Helpful Report

Posted 6 years ago

“Is not customer oriented.... At all. I haven't received delivery I get asked to prove it in order to get refund.... Last few delivery have been a nightmare Poor example of cheap business. Not worth it”

Helpful Report

Posted 6 years ago

“I ordered from Aliexpress and the vendor did not deliver the product. I contacted the seller (Global Drone Store) multiple times , fist they said the merchandise was returned back to them by their shipper and they will refund and it will take 9 days but even after 20 days still no refund. I opened dispute but it was automatically closed after certain days without any answer. There is no mechanism to contact AliExperess, there is no customer server number or email except online automated survey that is question and answer pre-populated information. Please do not risk you money and avoid it and better to use Amazon.”

Helpful Report

Posted 6 years ago

“I payed extra money for my orders to come on time and it has been over that date and not coming till February. They told me I need to have patients even tho I payed extra money. They don’t help you. Never use this website”

Helpful Report

Posted 6 years ago

“Its been over 1 & half years now and I still never receive my order. This site is terrible!”

Helpful Report

Posted 6 years ago

“I made a payment on aliexpress for a product and received nothing.”

Helpful Report

Posted 6 years ago

“Generally the vendors who are honest are good to work with. However once you find one of the 20% who are not honest, Aliexpress is really of no help at all. I had 2 vendors of 13 who created shipping labels, ceased communication and after two months I opened a dispute with both of them. I got 1/4 of 1 order refunded after 2 weeks. Zero communication from vendor or Aliexpress. There's no way to talk to Aliexpress directly. Anyhow, after 90 days, no activity, no refunds, just an extension of the dispute time for no reason indicated. I called my credit card company to complain. 9 days later, Aliexpress froze my account. And two of the vendors that I had NO issues with are complaining to me that Aliexpress has taken their money, and they want to know why I opened a case against them. From my interface, there's no open case and no issues. Aliexpress is really no more honest than the bad vendors it seems.”

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Posted 6 years ago

“Sent the wrong item and told me to pay for the sellers mistake!”

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Posted 6 years ago

“It's definitely a scam. They sent the wrong size and print of the product i ordered and will ask for shipping payments if you want to return it. Never using Aliexpress again.”

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Posted 6 years ago

“Its just a scam. Stick to amazon or ebay.”

Helpful Report

Posted 6 years ago

“Stay clear! They did not send the product I bought. Customer service site was unusable.”

Helpful Report

Posted 6 years ago

“I spent a lot of money on Aliexpress but Aliexpress help sellers as cheaters took my money. They sent wrong size/colors and sometimes they sent my order with some missing pieces. When I opened dispute Aliexpress asked me to return the goods and pay for the shipping to China, that’s stupid because i bought something for maybe $5-$10 but they asked me to pay for $30-$50 for shipping fee? I am so mad at them and would never shop on Aliexpress from now on.”

Helpful Report

Posted 6 years ago

“I will stop using AliExpress. Items arrive late and they aren't the items I have ordered. Horrible quality but what's worse is the non existed customer service! Never again.”

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Posted 6 years ago

Aliexpress is rated 1.4 based on 3,420 reviews