Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,371 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 16th September 2025

673

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a phone through Ali Express. After 6 months it stopped working. AliExpress have me 30 euros compensation and refused to process warranty with Xiaomi. Please avoid.”

Helpful Report

Posted 5 years ago

“I ordered an item 3 months ago and still have not received it. I raised a dispute which the dispute team has since closed saying that the item has been delivered to the local post office in my location. The post office claims that they haven't received the item. As far as I am concerned, I have paid for an item which I still haven't received. And I shouldn't have to keep following this up. It is the responsibility of AliExpress to check what has happened and fix this. But they just seem to have conveniently washed their hands off, putting the ball in my court. COMPLETELY UNFAIR! Never shall I EVER shop from Ali Express. These are the type of experiences that collectively give China a bad name!”

Helpful Report

Posted 5 years ago

“Is not customer oriented.... At all. I haven't received delivery I get asked to prove it in order to get refund.... Last few delivery have been a nightmare Poor example of cheap business. Not worth it”

Helpful Report

Posted 5 years ago

“I ordered from Aliexpress and the vendor did not deliver the product. I contacted the seller (Global Drone Store) multiple times , fist they said the merchandise was returned back to them by their shipper and they will refund and it will take 9 days but even after 20 days still no refund. I opened dispute but it was automatically closed after certain days without any answer. There is no mechanism to contact AliExperess, there is no customer server number or email except online automated survey that is question and answer pre-populated information. Please do not risk you money and avoid it and better to use Amazon.”

Helpful Report

Posted 5 years ago

“I payed extra money for my orders to come on time and it has been over that date and not coming till February. They told me I need to have patients even tho I payed extra money. They don’t help you. Never use this website”

Helpful Report

Posted 5 years ago

“Its been over 1 & half years now and I still never receive my order. This site is terrible!”

Helpful Report

Posted 5 years ago

“I made a payment on aliexpress for a product and received nothing.”

Helpful Report

Posted 5 years ago

“Generally the vendors who are honest are good to work with. However once you find one of the 20% who are not honest, Aliexpress is really of no help at all. I had 2 vendors of 13 who created shipping labels, ceased communication and after two months I opened a dispute with both of them. I got 1/4 of 1 order refunded after 2 weeks. Zero communication from vendor or Aliexpress. There's no way to talk to Aliexpress directly. Anyhow, after 90 days, no activity, no refunds, just an extension of the dispute time for no reason indicated. I called my credit card company to complain. 9 days later, Aliexpress froze my account. And two of the vendors that I had NO issues with are complaining to me that Aliexpress has taken their money, and they want to know why I opened a case against them. From my interface, there's no open case and no issues. Aliexpress is really no more honest than the bad vendors it seems.”

Helpful Report

Posted 5 years ago

“Sent the wrong item and told me to pay for the sellers mistake!”

Helpful Report

Posted 5 years ago

“It's definitely a scam. They sent the wrong size and print of the product i ordered and will ask for shipping payments if you want to return it. Never using Aliexpress again.”

Helpful Report

Posted 5 years ago

“Its just a scam. Stick to amazon or ebay.”

Helpful Report

Posted 5 years ago

“Stay clear! They did not send the product I bought. Customer service site was unusable.”

Helpful Report

Posted 5 years ago

“I spent a lot of money on Aliexpress but Aliexpress help sellers as cheaters took my money. They sent wrong size/colors and sometimes they sent my order with some missing pieces. When I opened dispute Aliexpress asked me to return the goods and pay for the shipping to China, that’s stupid because i bought something for maybe $5-$10 but they asked me to pay for $30-$50 for shipping fee? I am so mad at them and would never shop on Aliexpress from now on.”

Helpful Report

Posted 5 years ago

“I will stop using AliExpress. Items arrive late and they aren't the items I have ordered. Horrible quality but what's worse is the non existed customer service! Never again.”

Helpful Report

Posted 5 years ago

“Glasses arrived broken. Seller wants me to,pay return shipping.”

Helpful Report

Posted 5 years ago

“Buyer beware! I have just received an item in damaged conditon. And have a terrible time getting a fair refund of the damaged item. Aliexpress is asking me to pay for part of the cost of the damaged item. How is that even a possible resolution??? Or pay shipping cost of item back to the seller for a full refund. Uncontactable, non existent customer service. In particular, please beware of buying from this seller https://a.aliexpress.com/ttFF6VFw”

Helpful Report

Posted 5 years ago

“HORRIBLE quality goods. HORRIBLE Customer Service. NOT worth your time or money. If I could give a minus 5 stars I certainly would! NEVER, ever will I order from them again!”

Helpful Report

Posted 5 years ago

“Not even worth a star. First and last time using it. Item was supposed to be delivered on a specific date. Prior to the actual day, i received a email saying item has arrived in my country using china airline. Gonna spread negative re,arks about this con and scam online through word of mouth and social media...”

Helpful Report

Posted 5 years ago

“I am leaving AliExpress for good now because this site have now went from good to useless and worst. Recently I purchased a product, to be delivered from Spain. The product never come even after 2 months. The seller doesn't feel responsible and gives fake answer. Sent from Spain--NO Sent with DHL according to AliExpress- Fake. The number is fake Seller says Sent with economy shipment- Fake, the shipment tracking is never updated. The dispute is not handled fairly by AliExpress and there is stupid bot when trying to contact them. It is impossible to contact AliExpress now. Why would we buy from Spam, who can't be contacted. My money is lost with nothing delivered. So I recommend everyone to avoid this spam. Not delivered”

Helpful Report

Posted 5 years ago

“attention no customer service worthy of the name I ordered a refurbished Iphone 6s from Aliexpress. The package arrived in my mailbox, and the horror when I opened my locked box the package had been opened by I do not know who and the iPhone was no longer in the package. Aliexpress refuses to reimburse me and tells me to make do with the post office. I do not recommend ordering expensive items from Aliexpress because in the event of a problem, this merchant completely accepts no responsibility.”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,371 reviews