Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,371 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 16th September 2025

673

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless company! Waited longer than the expedited time frame and when product arrived it was the wrong size. I contacted them but my emails were automated answered. Save the hassle and shop Amazon. I unsubscribed from their shitty emails yet they continue to send them. Worst company ever!”

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Posted 5 years ago

“These dumb ass people are rip offs i order something it takes 2months to come wrong size wrong color and the other stuff was order for Christmas I’m still waiting for that DONT even bother they are terrible 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻🖕🏻”

Helpful Report

Posted 5 years ago

“I would give it a zero if I could. They would not allow a return even though their website states free returns. I had another order that was never delivered and they don't allow you to dispute it. Worst company....Not legit at all.”

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Posted 5 years ago

“Do not wast your time or money”

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Posted 5 years ago

“I paid for some items since April of last year and still haven't received one. I had a live chat twice and was told something would be done. Still nothing. I've lost my money and will never risk losing again. I'm terribly upset cause money doesn't grow on trees.”

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Posted 5 years ago

“Their site and apps has limited functions and the longest delivery time. I order 1st week of October 2019 until January 3, 2020 my order still didnt arrived. When I tract the package Oh my God It took a month that my package is halt in one area and they have to travel from different points and now still nothing. Last purchase it took 2 months delivery time. But kodus to my suppliers so far the product they sell are good quality but not this online store - Aliexpress.”

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Posted 5 years ago

“I bought a $530 phone. the phone was all good accept that the phone is not compatible with my cell phone carrier. The info that they give about the phone says that it should work with the wifi/network. Problem with this is that you need the IMEI1,IMEI2,MEID or S/N to actually verify the phones compatibility and none of those worked on Total Wireless website when typed in. Been on dispute for a little over a week and they say no refund even though I downloaded a video showing them none of the numbers work.”

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Posted 5 years ago

“So far I have bad experiences Sellers taking advance mony and given fake tracked no, after holding money for long time, if u contact they tell sorry product returns un know reason, we will refund, Think twice before purchasing through Ali express, there are cheaters”

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Posted 5 years ago

“Never use this website. I ordered and paid for a pair of runners. Surprise surprise- they were never delivered. I tried to contact the seller as well as contacting Ali Express complaints. No one to help Beware - DO NOT USE THIS WEBSITE”

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Posted 5 years ago

“Don’t even know ant to give 1 star. NEVER received item or refund and could not get in touch with anyone!!! NEVER buy from site!!! Scam scam scam!!”

Helpful Report

Posted 5 years ago

“Scammers. Buyer beware, there is no effective buyer protection from this site. I received goods that were faulty, mispresented in advertising and do not function the way described. Seller was dishonest scammer. Lodged a dispute which was ruled to be “invalid”. How can a dispute be “invalid” when I did not received goods that were advertised and they did not do what they were advertised to do? So I’m telling the world not to buy from this site if you expect any sort of consumer protection from shonky sellers.”

Helpful Report

Posted 5 years ago

“Item never showed up No refund unable to contact customer service. Don't use this site”

Helpful Report

Posted 5 years ago

“It is your choice to purchase where you want, it's your money. BUT, beware purchasing from websites or vendors overseas especially on aliexpress. A particular vendor LGTOY store on aliexpress is one example of why I will not buy on this site, and why I will encourage others to purchase from reputable or local vendors elsewhere. Most vendors if not all that are selling on here use auto translation to communicate via messaging. I know these translators can be inaccurate and either party can get confused as to what is being said. Beyond that it's your call as to whether or not you want to deal with countless hours of misinterpretation and a sense of feeling like you're being screwed. LGTOY store has tried to take me across the coals due to them shipping a partial order to this day I still have not received.... On top of that in order to try to obtain what I had originally paid for, they wanted me to purchase parts so they could ship what never arrived in the initial order. I put faith in this company to deliver the goods promised and Hopefully work out an arrangement to get my original parts and replacement parts for a faulty product. No, they would not stand by any warranty or fulfill the shipment of my original order without me having to make another purchase for items I never wanted. Sometimes what you see is not what you get, so beware. Alot of product will show items and have no description on what comes with it....letting the vendor pick and choose what comes with what and negating and dispute you have against them . Because these vendors are on the other side of the world , it seems that they are untouchable when it comes to getting what you paid for, and their will be no resolution to your inquires. In my situation, I had made an inquiry against LGTOY store with aliexpress customer service . After my initial complaint was issued via messaging with a representative saying that they alone would handle the situation with the vendor, I get a message 10 minutes later being harassed by the LGTOY store vendor. Very disrespectful and uncalled for. If this is how aliexpress and its vendors do business, they shouldn't be doing business period! My last purchase has been made, and that will be the very last purchase I'll make with aliexpress. This my be an isolated incident, and I'm quite sure it isn't. If you are reading this and something similar has happened to you I encourage you to write your review, let consumers know how you feel so they won't fall into the same trap I and many others have and let your what ever financial payment company (PayPal etc.) know your situation so you can have an outside source do an inquiry besides aliexpress. One star, one vendor, one less customer.”

Helpful Report

Posted 5 years ago

“Do NOT order from here!!! I ordered a pair of winter boots on November 22nd it is now December 30th and I still haven't received them and when I try to track it it has been stuck in Shanghai since December 3rd. Customer service forget it they have noone who actually helps. By the time I get my boots winter will be over!! They advertised delivery by December 10th. False advertising!! I will never order from them again.”

Helpful Report

Posted 5 years ago

“I made an order under the order number 8007644880657152 from aliexpress. The product came broken with only one side of the air pod working. And so i opened a dispute requesting a refund. But the case management team closed the dispute with no notification as to why to do so. It is disappointing to see how a reputed company like aliexpress can be so neglectful on handling its platinum customers.”

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Posted 5 years ago

“I bought Christmas pjs at the beginning of November. Was promised they’d arrive no later than December 11th. They did not arrive until after Christmas. Christmas pjs are no good to me after Christmas. The tracking number they gave did not work. I will NEVER buy from them again.”

Helpful Report

Posted 5 years ago

“DONT PURCHASED ANYTHING FROM HERE! THEY ARE SCAMMERS! I ORDERED A GIFT FOR MY MOM ON HER. ITS THE GREAT BEE! SOMETHING THAT IS FOR WATCHING ARABIC! MY MOM HAD THIS ITEM BEFORE AND DIDNT WANT IT. I ASKED FOR A REFUND AND I WANTED TO SEND THE PRODUCT BACK AND THEY WOULD NOT LET ME. THEY BASICALLY STOLE MY MONEY! I WAS WILLING TO PAY FOR THE RETURN SHIPPING AS WELL. YOU CANT EVEN TALK TO AN ACTUALLY HUMAN BEING! THIS SITE IS GARBAGE! NEVER WILL I ORDER ANYTHING FROM HERE”

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Posted 5 years ago

“Scammer. Ordered a part for my vehicle that they advertised as fitting the exact model. There is no way it would fit and I sent them proof that it could not fit in that model vehicle. The proof came from their own website pictures but they still denied my claim and refused to refund my money. Don't believe their refund policy because they will absolutely deny your claim even when you provide picture proof.”

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Posted 5 years ago

“HORRIBLE CUSTOMER SERVICE! These scammers say "our number one concern is to make you happy" but I have opened a dispute that hasn't been decided in my favor at all. Ordered a jacket and received wrong size now I have to pay return shipping? UNACCEPTABLE. Why don't these scammers have a phone number? So hard to reach customer service because of their stupid Eva. Avoid this scam by any means.”

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Posted 5 years ago

“I tried to place an order using PayPal and the order would not go to completion and gave an error code message. Next I tied to order using my credit card and during the processing I got a message that a possible scam was detected and I was asked for a copy of my driver's license to to be allowed to go forward. I quickly figured who was the scammer and aborted the buying process. I've been checking my credit card transactions every couple of days to check for fraudulent charges.”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,371 reviews