Name: Aliexpress
Rating: 1.40

“Awful service . Awful seller. Bought item online , never delivered, no refund. No service online to help .”

Posted 5 years ago

“I ordered a key chain that has been sitting at " country of origin warehouse" for 60 days and they still won't give me my money back. I ordered a center console divider last year and never got that either. This will never happen again!”

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Posted 5 years ago

“DONT BUY HERE THEY DONT SHIP YOUR THINGS ON TIME AND WONT DO ANYTHING FOR YOU ! They are the most u professional online store in history. Their quality is cheap and they can’t even deliver on time !! Just shameful”

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Posted 5 years ago

“I purchased a pair of gym shoes at my current size however, when the shoes came they they indicated my size but where actually off by two sizes. I believe they were mislabeled AliExpress would not help me in any way. I will never buy from them again.”

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Posted 5 years ago

“Even if the item has arrived broken and this is documented by a photo, AliExpress does not accept the claim. The page does offer absolutely 0 protection to customers in Europe.”

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Posted 5 years ago

“It is the worst shopping website I have ever seen, I have ordered Christmas family pijama set on December 10 /2019 and the order supposed to be delivered on December 19/2019. Till now I didn’t receive anything ( we are on 01/09/2020) and the seller doesn’t wanna refund my money back.”

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Posted 5 years ago

“NEVER buy from Aliexpress unless you are prepared to not only lose your money, but not get your product and have to deal with HORRIBLE service in trying to get refunded on a package that you never received. The customer should never have to be at risk and have to get rude service after this farce of a company has pocketed your money! I have been battling them for months when my order was not received. Had to wait 10 days to file a dispute and then had to send proof that I did not receive the package. How do you prove nothing was received?! Send a pic of thin air? I can certainly prove that you have my money! Too bad so sad for the consumer who had no problem sending you money!! ALIEXPRESS should be making sure their customers are safe ordering from them and not have to suffer a financial loss. I will never order from Aliexpress again and I urge anyone on this site not to either. One consumer to another... DO NOT ORDER FROM ALIEXPRESS!!! PROTECT YOURSELF because they will not. Take your business elsewhere. #seeyouincourtassholes.. its far from over.”

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Posted 5 years ago

“Shopping with AliExpress was time wasted full of frustration! 😭😡😡😡AilExpress had charged my debit card but for a long week, my order still said awaiting payment. I contacted the seller and communicated with the platform services for a long week. The seller is pointing fingers to the platform service, the platform service is pointing finger to my credit card company...... Now my Credit card was charged, but still no merchandise. Don't shop here, shopping with AliExpress was time wasted full of frustration!!!!😭😡😡😡”

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Posted 5 years ago

“shopping with AliExpress was time wasted full of frustration!!!! I wished I had read the website before I shop!!!! AilEpress had charged my debit card but for a long week, my order still said awaiting payment. I contacted the seller and communicated with the platform services for a long week. The seller is pointing fingers to the platform service, the platform service is pointing finger to my credit card company...... Now my Credit card was charged, but still no merchandise. Don't shop here, shopping with AliExpress was time wasted full of frustration!!!!😭🤯😡🤬🤬”

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Posted 5 years ago

“Awful service, awful seller, no buyer protection and no warranty is applied. A shameful site.”

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Posted 5 years ago

“I order the item in oct 2019 and now still don’t receive anything.ask for refund and never get it. Badddd don’t order here”

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Posted 5 years ago

“DO NOT EVER BUY THERE! I have been a customer for about 3 years. I used to buy many buts and bobs. When I finally got some more expensive things after they came I realized how poor quality these were. Now what happens is that I receive refund to my OLD bank. Ali stated it's the only way. I was provided with some numbers my bank refused to use and stated they will kick back the money to the seller. AliExpress after 2 conversations stated there isn't another way to pay me than to send to old account (which I will never receive) and, watch out, THERE IS NO CONTACT TO MANAGEMENT, OR ANY OTHER FORM OF CONTACT THAN WITH AGENTS ON CHAT. Agents that keep repeating learnt rules and have no decisive power. AliExpress is now going to receive my money as there is no other way to deliver MY OWN MONEY to myself. PLEASE DO NOT MAKE MY MISTAKE AND DO NOT USE THIS PLATFORM UNLESS YOU PAY FOR THINGS OF A REALLY LITTLE VALUE.”

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Posted 5 years ago

“Awful service, and bad web. I have paid 88.1 euro for a set of flower vase in 12. Nov. 2019. But The products arrived at the local post office , and I have to paid 42 euro for tax before I can receive the parcel. I don’t want to pay for the tax, so the post office rejected to pass the parcel to me ,and they said that they will directly return it back to the seller and they don’t have any documents to me. Then I open the dispute on AliExpres and informed the seller immediately, after that AliExpress robot serviser sent me the notification that I have to provide the retun parcel logistics number. I went back to the post office to ask for it. But the post office said they don’t have that and they never give out any documents for those case. I came backed to AliExpress online service again and told they that I have never recieve the parcel and I can not provid any documents. but the Aliexpress online service did not reply me and just transferd my money to the seller and made my “ dispute finished “. So Whatever how many times that I have contact with the service center and the seller. I still lost 88. 1 euro. I don’t know how can AliExpress just do that???? and what can I do to get my money back?”

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Posted 5 years ago

“Never received the item, not refunded, don't buy here!!!”

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Posted 5 years ago

“Useless company! Waited longer than the expedited time frame and when product arrived it was not working. DO NOT WASTE YOUR MONEY!”

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Posted 5 years ago

“Held at customs over 200€ sent all paper work waited over 2 months opened a dispute and my claim is invalid so they keep my money and I still haven't received the goods they have also removed live chat so you can't contact them no more aliexspress for me lesson learnt”

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Posted 5 years ago

“Warning about taxes. Be careful before any purchase on these kind of website, especially for European. I bought yarns, it’s totally cost 30kr, I paid. And after 3 months I knew that I had to pay extra 77kr for declaration fee plus import taxes if I want to pick up the package. I should be a dumb to pay extra more than double an order’s amount and pick up??? Okie, Fine cause I just made a trial to see, now throwing the little money and uninstalled the hecking app :))”

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Posted 5 years ago

“Don't waste your time and money, it's all awful quality. I bought an "original" SanDisk sd card (and other craft stuff which was of disappointing). Took over 40 days to arrive and find it was not working, completely useless, tried everything. I messaged the seller and they never replied. I want a refund. Now, for a full refund you have to return the item and pay for tracked shipping (which would be much more expensive than the item itself) and for a partial refund, I must raise a complaint, and for that they expect me to make a video showing how it doesn't work in my phone, in another phone and in a computer, and also show how another sd card does work in all of them. All in 2 minutes. Worst deal ever, waste of time and money and lots of stress over a piece of useless cardboard.”

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Posted 5 years ago

“Don't waste your time and money, it's all awful quality. I bought an "original" SanDisk sd card (and other craft stuff which was of disappointing). Took over 40 days to arrive and find it was not working, completely useless, tried everything. I messaged the seller and they never replied. I want a refund. Now, for a full refund you have to return the item and pay for tracked shipping (which would be much more expensive than the item itself) and for a partial refund, I must raise a complaint, and for that they expect me to make a video showing how it doesn't work in my phone, in another phone and in a computer, and also show how another sd card does work in all of them. All in 2 minutes. Worst deal ever, waste of time and money and lots of stress over a piece of useless cardboard.”

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Posted 5 years ago

“Hi, just a warning for anyone who wants to use to use Aliexpress. They take your money , close your account and do not deliver the goods. It is impossible to get to the chat line to discuss ones case I would give the company zero rating , or even a negative one if that would be possible. Will NOT use Aliexpress EVER AGAIN.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Aliexpress Reviews