Argos Reviews

Name: Argos
Rating: 2.72

2.7 Rating 3,936 Reviews

43 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 3,936 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@argos.co.uk

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Anonymous

Argos 1 star review on 30th November 2023

Anonymous

Argos 1 star review on 14th December 2022

Andreea

Argos 1 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn't particularly, very basic service and goods.”

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Posted 6 years ago

“I like how Argos can be quick but sometimes when I need to get things delivered they don't come right”

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Posted 6 years ago

“quick delivery”

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Posted 6 years ago

“quick delivery”

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Posted 6 years ago

“Even although the item was ordered online paid online - still had to wait for 15 minutes to collect the item. Very few staff, more interested in chatting and wondering around than assisting customers.”

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Posted 6 years ago

“Quite satisfied I was very forgetful.”

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Posted 6 years ago

“The service was quick and efficient, even if the advisor was slightly abrupt.”

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Posted 6 years ago

“Did not keep me informed of delivery also received texts on delivery after delivery will use alternative reliable company in future.”

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Posted 6 years ago

“Nice customer service Argos is very good offer sometime :)”

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Posted 6 years ago

“AN EASY PROCESS BUT THERE SEEMS TO ALWAYS BE A BACKLOG OF ITEMS WAITING TO BE PICKED UP WITH VERY FEW STAFF.”

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Posted 6 years ago

“Wide range of stuff”

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Posted 6 years ago

“The staff was very frendly they have a large verity products to choose from the store is well set out and received my goods in minutes so it was happy days. For me”

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Posted 6 years ago

“I like the online process of buying items, it is very fast and you receive all the information required to collect your order. The Argos site definitely needs improvement, the pictures are too small, it is not very well structured and the search function doesn't always yield the best results. Collecting the order in store is very easy and hassle free if you use the self service points. Today (Saturday and a busy day) however the lady at the collection point had problems with her till which made a lot of customers wait. Additionally there were no other employees at the cash tills hence people were waiting. There was just another employee who brought to orders...not very organised I must say...”

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Posted 6 years ago

“Bought a new shower curtain rail. It was OK but not as sturdy as the box suggested.”

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Posted 6 years ago

“The purchase process is easy. Although, the team isn't synchronised with the screen orders. The screen notifies when an order is ready but it's not.”

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Posted 6 years ago

“offering multi purchase discount”

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Posted 6 years ago

“Good product good price Poor service”

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Posted 6 years ago

“Products delivered quickly. I has a couple of problems with the item I bought so rang up customer services and this was resolved very quickly and replacement parts sent out.”

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Posted 6 years ago

“Had a problem with purchasing online through this site. The transaction was smooth and order went through, payment authorized. But then, I notice there is no order number. Turns out that although the website showed transaction to be successful, it did not pass through to the back end system and so my order was non-existent. The customer service was accomodating but then they were unable to confirm with me whether or not they charged my card which is a bit distressing.”

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Posted 6 years ago

“Good friendly service”

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Posted 6 years ago

Argos is rated 2.7 based on 3,936 reviews