Argos Reviews

Name: Argos
Rating: 2.72

2.7 Rating 3,936 Reviews

43 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 3,936 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@argos.co.uk

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Anonymous

Argos 1 star review on 30th November 2023

Anonymous

Argos 1 star review on 14th December 2022

Andreea

Argos 1 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item I purchased was damaged,and was promptly replaced.”

Helpful Report

Posted 5 years ago

“Good prices for what I was looking for. King size quilt cover, pair of pillows and a fan heater. I have given a mediocre rating purely because of the delivery. In this day and age a delivery time slot of 7:30am to 9pm with no updates on the delivery window isn't good when most other delivery firms are able to keep you updated and usually give you an hour slot or be able to track your delivery in real time. It was Yodel though!!!!”

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Posted 5 years ago

“Argos has good merchandise and click and collect service is great! There return policy needs to be changed to customer satisfaction if not happy with their purchase,with receipt and within two week time frame.If customer isn't fully satisfied with a purchase anywhere,if unused and in original package with reciept,it should be able to be returned.”

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Posted 5 years ago

“Argos is a decent store where I have gotten some good stuff before, but they are too often out of stock of their products. I wanted to buy a fan, and every single fan listed was out of stock. I imagine they have had a lot of people buying them in the heat, but the heatwave has been long enough that they should have stocked up by now.”

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Posted 5 years ago

“argos has fast online reservation and good customerservice”

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Posted 5 years ago

“Customer server LEE very helpful. After reading other reviews for Selly Oak (4245) I was wary. However, LEE, who dealt with my problem, was extremely helpful and kind. A real credit to the Company. Thank you LEE. (Elderly female customer from Selly Oak).”

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Posted 6 years ago

“No staff manning the tills. Reserved order was available after about 10 minutes.”

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Posted 6 years ago

“Easy self checkout online which gives a fast track number , not the quickest store with only having 2 staff on the front desk so fast track wasn't as quick as expected.”

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Posted 6 years ago

“Products for all budgets. Don't trust the fast track online thing as it sends the order to other locations”

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Posted 6 years ago

“Number of items available is great, diversity of products is amazing”

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Posted 6 years ago

“Reserved a sat nav online and recieved a text to say it would be available to collect in store from 4pm the next day, so the next day came and I went to pick it up at 5pm and the lady at the counter told me it wasn't available at the time and that they would send another text when it was, I showed her the text saying that it says it's available from 4pm that day to the next day and she said no that text means the order has been placed and it could be available between those times, which is just not what the text said, she said I'll recieve a text the next day saying it's ready to collect, the next day came and as I suspected I got no text at all! By messing it up it means I wasted a lot of time and my friends too as I thought I'd be able to pop in pay and collect it and be on our way again but not the case. Reserved the same sat nav at another argos much further away and able to collect it immediately no problems. I have no idea why the first reservation didn't work. Argos stock a large range, has an easy to navigate website and the quickness of my second reservation is why I've rated it 3 stars.”

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Posted 6 years ago

“goods were what we needed.staff not very helpful”

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Posted 6 years ago

“I reserved Items totalling 199.99 when I got to store they informed me the price was £40 more. I had to argue to get reserved price honoured. Such a shame because I love argos and the rest of the experience was great”

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Posted 6 years ago

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Posted 6 years ago

“Convenient now it's in Sainsburys but customer service seems to have taken a dive.”

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Posted 6 years ago

“good deal advertised and made purchase based on that. Delivery in store 2 days later and they tried to charge full price. This was immediately rectified when I complained. Make sure you get the correct price at the till.”

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Posted 6 years ago

“Click and collect option”

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Posted 6 years ago

“Slow website, confusing routes...”

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Posted 6 years ago

“Pro. Good product availability and excellent returns policy. Against. 1. Delivery service often late, delivered to wrong house or broken. 2. If a product has been previously opened I have found there to be a very good chance that it is faulty. Suspect that company policy is to keep selling a faulty product until someone does not bother to return it. 3. Bad product reviews are filtered out.”

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Posted 6 years ago

“Great for getting items quickly but also had some issues with items not being there when you go to pick them up”

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Posted 6 years ago

Argos is rated 2.7 based on 3,936 reviews