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Argos Reviews

2.7 Rating 4,050 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,050 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
ARGOS RE-SELLING FAULTY CUSTOMER RETURNS. Just purchased a set of Christmas lights which had obviously been returned by someone else. The lights were wound up in a ball and just stuffed into the box complete with a couple of the previous customers external fittings still attached. They had also 'forgotten' to include the electric connection/transformer so the set was completely useless. Following the customers' return, the item could not have been checked by anyone in store and just returned to 'good' stock instead of being taken out of circulation. Perhaps this is Argos's couldn't care less policy? This guarantees only one outcome - the next unfortunate customer (me) has to suffer the inconvenience of having to return the item and exchange it once more, to drive to the store, stand in the usual traffic jam, search for a parking space, wait in a queue to speak to someone who doesn't really care, queue again in the 'fast track - (joke)' queue and then hope that when you get the replacement home, it is unused and will work. One question -- How long can a company with presence in the High Street survive in today's internet shopping culture especially when around 40% of reviews are appalling 1 star, which is about the same amount as good reviews? Does the management look at these reviews and take any notice of them - there are no responses from the company or do they think there are still enough potential customers who have not yet had the priviledge of the 'Argos Experience'? Do they realise that 40% of reviewers won't be buying from Argos again? Only happy customers return and you do not make profit if consumers go next door to the competition and do not buy from you!!!
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Posted 6 years ago
Fast delivery. Collect in store is great.
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Posted 6 years ago
Fast delivery
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Posted 6 years ago
Customer service was brilliant. Really helped me find and order the products I wanted
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Posted 6 years ago
I ordered my products and they were dispatched and delivered the same day I love argos
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Posted 6 years ago
Delivered to store and picked up next day
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Posted 6 years ago
They gave me extra information at the door about how I could use my product
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Posted 6 years ago
Had the item readily instock easy pickup competitive price
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Posted 6 years ago
I had bought an item at an Argos store in late April this year (2018) which had broken and needed replacing. Unfortunately I had lost the receipt so I rang the store and I think I must have gotten through to a call center. I spoke to a really nice guy called Dylan who after I had explained the situation to him went out of his way to search through the Argos' receipt database and found and emailed me a copy of the receipt. Dylan is a credit to your organisation, unfortunately I don't know his surname.
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Posted 6 years ago
Quick supply times, click & collect easy & best option for me as I don't need to worry about delivery times. Exceĺlent communication and service.
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Posted 6 years ago
Reliable..
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Posted 6 years ago
Left waiting like a complete lemon for absolute ages at the fast track (that's a laugh) counter at Letchworth Argos in Sainsburys having paid for item online the day before. No one there and I got blanked by the server at the other counter. Myself and the man behind me ended queuing up as normal which if I had have done in the first place would have been away from there fifteen minutes earlier. I won't be going there again, I'll stick with eBay and Amazon.
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Posted 6 years ago
Ebbw Vale store is the wost I will not be shopping there again I bought a kids scooter when I got it home notice it was to small so I took it back I asked could I exchange it the girl at the till said I could not exchange it because it had been used she went to speak to her manger she came back and said that they would not exchange it so I asked to speak to the manger well the way she spoke to me was a disgrace I told her I was going to phone customer service she said go ahead because they won't do anything about it also I said I would phone trading standards and she said go head the manger of Ebbw Vale is very rude has no customer skills I think she should not be working in retail
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Posted 6 years ago
An absolute disgrace of a company, the sooner this company no longer exists the better. No customer skills at all, rude and no knowledge of consumer rights. Once they have your money beware if your goods are faulty, they will do all they can to fob you off and lie to you. You will get nowhere with them, they will drag out the scenario as long as possible so you get bored waiting months for anything to get done.
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Posted 6 years ago
Very poor service and if you are in a hurry avoid like the plague. Staff unhelpful and downright rude
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Posted 6 years ago
Service very friendly and products good price and good quality
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Posted 6 years ago
bought a new mattress on line so easy they delivered when they said they was going to and the deliver guys was friendly to
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Posted 6 years ago
Good promt delivery and a good product
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Posted 6 years ago
Tv Dvd combo not working and I cannot reorder a replacement without carrying it back to Sainsbury’s collection store first even though I spent the morning on the phone with technical team who confirmed fault with the DVD player. Then live chat was pointless telling me to carry it back to store. Thanks for that! Waste of time! They have my money so they should pull out all the stops to replace this with little inconvenience to me. Outrageous!
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Posted 6 years ago
I bought a Christmas present for my daughter and a few weeks after purchasing received an email to say it had been reduced in price. I took the item back to the store and they refunded the difference with no issue at all, no questions asked. Great Service!
Helpful Report
Posted 6 years ago
Argos is rated 2.7 based on 4,050 reviews