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Argos Reviews

2.7 Rating 4,050 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,050 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
terrible customer service, I was a very loyal customer but think I will be shopping from Amazon from now on. Bought a wardrobe that was to be delivered a week later so I postponed travelling just to wait for it to get my room organized before I travelled for a few months for work. Got the wrong color after waiting a week and to replace it with the correct one they want me to wait for EIGHT MORE DAYS!! Yes!!! And I need to travel! They will only compensate my 10 percent for this terrible service, and on top of that they keep sending me incorrect emails about what they ought to replace, so I don't even know if I'll ever get the correct item!! Disgusting, thinking a 10 percent is an acceptable compensation
Helpful Report
Posted 6 years ago
terrible customer service, I was a very loyal customer but think I will be shopping from Amazon from now on. Bought a wardrobe that was to be delivered a week later so I postponed travelling just to wait for it to get my room organized before I travelled for a few months for work. Got the wrong color after waiting a week and to replace it with the correct one they want me to wait for EIGHT MORE DAYS!! Yes!!! And I need to travel! They will only compensate my 10 percent for this terrible service, and on top of that they keep sending me incorrect emails about what they ought to replace, so I don't even know if I'll ever get the correct item!! Disgusting, thinking a 10 percent is an acceptable compensation
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Posted 6 years ago
Getting the Xbox 1 s has made my boy so happy and for the price
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Posted 6 years ago
I like Argos because they have good customer service and they were quick to replace item that broke
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Posted 6 years ago
It's ok sometimes bits are missing and alot of things out of stock
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Posted 6 years ago
Item I purchased was damaged,and was promptly replaced.
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Posted 6 years ago
Bought a vacuum cleaner in September used it 3 times and the belt snapped Bought anew belt and the same thing happened . Took it back to Argos with my receipt and guarantee and was told it was the manufacturers responsibility and they couldn’t refund me my money as the manufacturer wouldn’t refund it back to them. The manufacturer says they can sell me a new belt at acost of £5 something plus postage!!! as belts are not covered under their guarantee. I am left with a faulty vacuum cleaner and feeling very angry.
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Posted 6 years ago
Service very kwik
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Posted 6 years ago
worst custumor service ever. very impolite , unprofessional , lack of manners and experience , liers. what else can I say... you guys should feel shamed of yourself.. my order was meant to be delivered today , so I took a day off..and guess what ..part of my order was delivered today and the rest I was told for tomorrow..really?! they admitted their mistake but won't fix it and won't deliver my stuff for today ..useless to say I have cancelled the 1.4K order. and I wouldn't bother with argos anymore.. Moreover Molly , The worst agent ever refused to put me through her supervisor who then refused to talk to me..I am still speechless . I have booked this day off and I am now sat at home frustrated . what a waste of time and energy and money ... Does argos bother ? of course not :)
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Posted 6 years ago
Really unhappy about the experience i shopped with argos, I bought a monitor through Ebay argos. I changed my mind after purchasing it but it was too big to be refund through collect plus, therefore i have to call them to arrange a collect return from home. I have called three times in 4 days and every time i spoke to them, they told me i'll be expecting a call back from them later. But i have never got the phone calls! I dont know if this is a business strategy or what but if you are expecting or trying things, DO NOT buy from argos. Return policy is horrible, customer service not useful. Gonna need to try calling the FOURTH time.
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Posted 6 years ago
Great service will be shopping there again.
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Posted 6 years ago
Polite And always informative. Text alerts and e-mails to keep you up to date
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Posted 6 years ago
I went to the Ormskirk branch to collect an item. The customer service lady brought out a large box and asked if I had help I explained I had not and was travelling by train into Liverpool. She was concerned how I could manage I told her I could not get it delivered to my home address which was Churchtown in Southport. She then told me she lived in Birkdale and would personally deliver it herself which she has now done. Her name is Suzanne Lee and I need to point out what fantastic customer service she offered which I have never had before. She deserves a big thank you and is a good credit to your store in Ormskirk. Too many moan but its people like her which makes me continue to shop at Argos.
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Posted 6 years ago
Having the right purchases in stock
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Posted 6 years ago
Sorry to say but my worst ever experience non of the staff had knowledge of the product I intended to purchase, totally clueless, and when I did find something got pressurised to purchase insurance and an Argos card. Even though I didn't get what I wanted but found another item,.Just want to emphasise your staff need imense training .
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Posted 6 years ago
Placed order in store for a PS4 due to be delivered the same afternoon between 2 and 6pm. Received text message at 2.45 pm advising delivery time will be between 7pm and 10pm. So therefore cancelled evening out as was a present for my son’s birthday. Called Argos to see why the time had changed person in call centre was clueless and not able to provide any info. Received a text message at 6.40 advising order had been dispatched and would be delivered between 7.45 and 9.45. Then received a further text message at 9.14 advising that they won’t be able to deliver today and will be in touch to rearrange delivery. So I have wasted all day Saturday waiting for a delivery to be let down big time. Spoke with the call centre whom could not explain why the items had not been delivered but did mention that no delivery’s on the scheduled round I was on have been made. Argos you should have informed me immediately not half an hour before the latest advised delivery time. Very poor and unreliable service. Will never use again.
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Posted 6 years ago
argos are ace man
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Posted 6 years ago
Argos – I had the most horrible online shopping experience ever (system issue + unhelpful staff + try to make no access to telephone complaint) I placed an order on the website of Argos. After the payment, I did not receive any email order confirmation. I went back to the website of Argos to check my order record. I understand sometimes the email confirmation will be delayed. I surprisingly found the product that I wanted to buy still stayed in my trolley. I thought maybe I did not complete the purchase process, so I paid the second time. Then I was notified by the website there was something wrong with my card payment. I phoned my card company and I was told my first transaction was approved immediately by my card company when I placed the order. My card company refused the second payment because they had the concern that I paid the exact same amount of the money within less than 3 minutes from the same place. I appreciated my card company’s concern. Then I called Argos at the number 0345 640 2020 at 13:17 today (17th Nov 2018). Firstly I talked to a lady and I was told she would transfer me to the delivery team to help me. I wondered without any order number how they could help me. However, I chose to trust them. Unfortunately, I was hung up during the transfer. (This phone call lasted 3 minutes) I called 0345 640 2020 again at 13:20 . I had to repeat the same story again. The second lady answered my phone also mentioned that she would transfer me to the delivery team. I asked her to make sure I would not be hung off during the transfer. Finally, I talked to the delivery team. I was told by a man I needed to wait for 24 hours so Argos would transfer the money that I had paid from the third party to their own account. I just questioned that why it did not show the order was completed as my card company approved the payment immediately and the product was still in my trolley. I mentioned the whole process was very confusing, which made me paid twice and my card company had the concern of fraud. I do not need to know all the backstage process, as a customer, I just need to know whether this order has been completed or not. Then this man told me how many transactions failed due to technical problems. This is nothing to do with my issue directly. Instead of helping me, he was telling me something that is not useful to sort out my problem. What I knew is I have paid, but Argos did not tell me I had paid either by email confirmation or on its own website. It looked that I have paid for nothing. Then I asked him to transfer me to someone, such as customer service department to make the complaint. He told me that I should wrote an email for complaint. I mentioned I just wanted to make a complain over the phone. I was told if I phone to complain I would end up to the same person, which was him. I decided to stopping talking to him. During this 15-miunte phone call, I was not provided any useful information or help to deal with my issue and there was no sorry at all. Furthermore, it seems the last person I talked to try to stop me to make any complaint (do you believe that you call the same number, you will always end up with the same person? If it was like this, it would save us loads of trouble). I felt helpless and upset. I spent 30 minutes but I did not make one shopping online and I still need to follow up the next day that whether Argos has received my payment. I made up my mind I will never shop in Argos in the future to make my life easier. When you want to shop Argos online, do you want to be in the same trouble with helpless staff? I do not mind any problem, if I will be provided some help and I can escalate the issue if the person I talk to cannot help me.
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Posted 6 years ago
absoloutly great customer service and always stock anything i would need. great shop
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Posted 6 years ago
Their customer service is how it should be. Top class
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Posted 6 years ago
Argos is rated 2.7 based on 4,050 reviews