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Argos Reviews

2.7 Rating 4,066 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,066 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Easy to order, but customer service poor in relation to product knowledge.
Helpful Report
Posted 7 years ago
Appalling, cynical service and quality. I ordered six children's gifts online and every box but one arrived badly damaged, with one old and dirty. Collection was from a local Sainsburys: as soon as the bar code is scanned the item is considered delivered and so although they and I could see that the items had been delivered badly damaged they were now my responsibility. Argos tell me that although the fault is theirs (x5) the onus is now on me to take the items to a local store to exchange. I shopped online to save time. Lesson learned. I normally order from Debenhams or John Lewis and I won't make the same mistake of going to Argos again.
Helpful Report
Posted 7 years ago
Ordered and paid online, competitive price, easy process and when I turned up to collect, there was a queue so they opened a till just for me as part of their speedy service promise for people who had not just reserved but paid online too.
Helpful Report
Posted 7 years ago
Very good service and customer friendly
Helpful Report
Posted 7 years ago
Terrible, they lie to you about your rights saying after 28 days you cannot get repair or refund even though law states you have up to 6 years with a washing machine - sold me a faulty washing machine and they refuse to look at evidence as 6 months have passed plus they say they will respond to a third party but don't - filthy liars
Helpful Report
Posted 7 years ago
Excellent service, was informed every step of the way and staff very informative and polite
Helpful Report
Posted 7 years ago
Great toys for the Grandchildren for Christmas
Helpful Report
Posted 7 years ago
I bought a debobbler to debobble my coat and it didn't carry out it's only function - to debobble! I took the item back.
Helpful Report
Posted 7 years ago
I had faulty apple watch the store didnt take it back. Customer service didn’t do anything, i had the watch for 4 days only. All they say it’s opened we cannot sell it on we can not do anything. Customer service on call tell me try taking it to another store
Helpful Report
Posted 7 years ago
I Bought a amazon firestick that was not working took back to store for refund and store refused without. Ref no called and got ref now and store still refused refund even with proof of purchase
Helpful Report
Posted 7 years ago
Not only had I ordered the incorrect item they changed it and helped me find a replacement. I even questioned if I had called John Lewis not Argos the service was so good.
Helpful Report
Posted 7 years ago
Ordered a fridge/freezer and was offered the following Tues/Wed/Thursday as delivery dates, so chose Wed. Had a phonecall a few days later to say delivery would be about 2 weeks. Complained about this and was told they could deliver on Monday between 2 and 6. Even earlier. However they rang at 11.30 to say they were early as could not wait until 2 oclock as we had arranged. Ended up cancelling the order.SHOCKING SERVICE
Helpful Report
Posted 7 years ago
Their products and service are always first class.
Helpful Report
Posted 7 years ago
Bought a Sega Megadrive to pass some time. Staff were very friendly and processed the transaction very quickly
Helpful Report
Posted 7 years ago
I ordered a gift set with same-day delivery as I needed a gift for somebody straight away I waited in or day as it was due to be delivered between 2 and 6 p.m. however nothing I had to ring customer services to be told they would be redelivered tomorrow, previously when I had contacted customer services I was giving four different reasons as to why and reassured that it was on its way. I am annoyed that I wasn't even told that it wasn't coming or sent an email or a text
Helpful Report
Posted 7 years ago
Great for buying for any occasion fast click and collect great service
Helpful Report
Posted 7 years ago
Thus where able to exchange a product for me within minutes and the service was excellent
Helpful Report
Posted 7 years ago
Rubbish service, false advertisement in 3 for 2, even still showing the products on 3 for 2 even tho been told it had been sorted so obviously trying to get people to buy these items still.
Helpful Report
Posted 7 years ago
Fast delivery, amazing products and good customer service. Plenty of communication about deliveries. Never had an issue.
Helpful Report
Posted 7 years ago
To Susan Foy, My case is looking like going to the ombudsman and I have already report this to trading standards and they are looking into it. As mentioned I have lost money for waiting in all day for the sofa on the 6th and losing a days pay, you confirmed I will be receiving the sofa on the 7th so I had another day off also more days off on the 8th and the 9th when it was also booked in for, I have spoke to numinous people since and just now I was told you never even booked it in for the 7th! So why are you confirming the 7th with me when you know I lost a days works in the 6th and you are confirming without even booking in in! What sort of person are you? The treatment by you and all the incompetent people keeping me waiting for ages then cutting me off, everyone I have had to speak to at Argos have been very unprofessional. I have never been treating so bad by another other company. I will be seeking compensation and imagine will be going to court, why is it not possible that any of you can do your job? Yours sincerely Ex Customer/very unhappy individual
Helpful Report
Posted 7 years ago
Argos is rated 2.7 based on 4,066 reviews