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Argos Reviews

2.7 Rating 4,075 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,075 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Live Chat, Email, Telephone
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Placed order in store for a PS4 due to be delivered the same afternoon between 2 and 6pm. Received text message at 2.45 pm advising delivery time will be between 7pm and 10pm. So therefore cancelled evening out as was a present for my son’s birthday. Called Argos to see why the time had changed person in call centre was clueless and not able to provide any info. Received a text message at 6.40 advising order had been dispatched and would be delivered between 7.45 and 9.45. Then received a further text message at 9.14 advising that they won’t be able to deliver today and will be in touch to rearrange delivery. So I have wasted all day Saturday waiting for a delivery to be let down big time. Spoke with the call centre whom could not explain why the items had not been delivered but did mention that no delivery’s on the scheduled round I was on have been made. Argos you should have informed me immediately not half an hour before the latest advised delivery time. Very poor and unreliable service. Will never use again.
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Posted 7 years ago
argos are ace man
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Posted 7 years ago
Argos – I had the most horrible online shopping experience ever (system issue + unhelpful staff + try to make no access to telephone complaint) I placed an order on the website of Argos. After the payment, I did not receive any email order confirmation. I went back to the website of Argos to check my order record. I understand sometimes the email confirmation will be delayed. I surprisingly found the product that I wanted to buy still stayed in my trolley. I thought maybe I did not complete the purchase process, so I paid the second time. Then I was notified by the website there was something wrong with my card payment. I phoned my card company and I was told my first transaction was approved immediately by my card company when I placed the order. My card company refused the second payment because they had the concern that I paid the exact same amount of the money within less than 3 minutes from the same place. I appreciated my card company’s concern. Then I called Argos at the number 0345 640 2020 at 13:17 today (17th Nov 2018). Firstly I talked to a lady and I was told she would transfer me to the delivery team to help me. I wondered without any order number how they could help me. However, I chose to trust them. Unfortunately, I was hung up during the transfer. (This phone call lasted 3 minutes) I called 0345 640 2020 again at 13:20 . I had to repeat the same story again. The second lady answered my phone also mentioned that she would transfer me to the delivery team. I asked her to make sure I would not be hung off during the transfer. Finally, I talked to the delivery team. I was told by a man I needed to wait for 24 hours so Argos would transfer the money that I had paid from the third party to their own account. I just questioned that why it did not show the order was completed as my card company approved the payment immediately and the product was still in my trolley. I mentioned the whole process was very confusing, which made me paid twice and my card company had the concern of fraud. I do not need to know all the backstage process, as a customer, I just need to know whether this order has been completed or not. Then this man told me how many transactions failed due to technical problems. This is nothing to do with my issue directly. Instead of helping me, he was telling me something that is not useful to sort out my problem. What I knew is I have paid, but Argos did not tell me I had paid either by email confirmation or on its own website. It looked that I have paid for nothing. Then I asked him to transfer me to someone, such as customer service department to make the complaint. He told me that I should wrote an email for complaint. I mentioned I just wanted to make a complain over the phone. I was told if I phone to complain I would end up to the same person, which was him. I decided to stopping talking to him. During this 15-miunte phone call, I was not provided any useful information or help to deal with my issue and there was no sorry at all. Furthermore, it seems the last person I talked to try to stop me to make any complaint (do you believe that you call the same number, you will always end up with the same person? If it was like this, it would save us loads of trouble). I felt helpless and upset. I spent 30 minutes but I did not make one shopping online and I still need to follow up the next day that whether Argos has received my payment. I made up my mind I will never shop in Argos in the future to make my life easier. When you want to shop Argos online, do you want to be in the same trouble with helpless staff? I do not mind any problem, if I will be provided some help and I can escalate the issue if the person I talk to cannot help me.
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Posted 7 years ago
absoloutly great customer service and always stock anything i would need. great shop
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Posted 7 years ago
Their customer service is how it should be. Top class
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Posted 7 years ago
I have purchased a printer advertised with a cash back offer only to find upon registration that the offer expired 1 day prior to my purchase. The t&c's were not available on the app so I assumed all was good. I'm now down £30 thanks Argos
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Posted 7 years ago
I am happy with the products of this store, I have bought a lot of equipment from there, the last day and a compact backpack.
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Posted 7 years ago
Very reliable and good range of products
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Posted 7 years ago
Quick Delivery
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Posted 7 years ago
Easy to order, but customer service poor in relation to product knowledge.
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Posted 7 years ago
Appalling, cynical service and quality. I ordered six children's gifts online and every box but one arrived badly damaged, with one old and dirty. Collection was from a local Sainsburys: as soon as the bar code is scanned the item is considered delivered and so although they and I could see that the items had been delivered badly damaged they were now my responsibility. Argos tell me that although the fault is theirs (x5) the onus is now on me to take the items to a local store to exchange. I shopped online to save time. Lesson learned. I normally order from Debenhams or John Lewis and I won't make the same mistake of going to Argos again.
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Posted 7 years ago
Ordered and paid online, competitive price, easy process and when I turned up to collect, there was a queue so they opened a till just for me as part of their speedy service promise for people who had not just reserved but paid online too.
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Posted 7 years ago
Very good service and customer friendly
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Posted 7 years ago
Terrible, they lie to you about your rights saying after 28 days you cannot get repair or refund even though law states you have up to 6 years with a washing machine - sold me a faulty washing machine and they refuse to look at evidence as 6 months have passed plus they say they will respond to a third party but don't - filthy liars
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Posted 7 years ago
Excellent service, was informed every step of the way and staff very informative and polite
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Posted 7 years ago
Great toys for the Grandchildren for Christmas
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Posted 7 years ago
I bought a debobbler to debobble my coat and it didn't carry out it's only function - to debobble! I took the item back.
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Posted 7 years ago
I had faulty apple watch the store didnt take it back. Customer service didn’t do anything, i had the watch for 4 days only. All they say it’s opened we cannot sell it on we can not do anything. Customer service on call tell me try taking it to another store
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Posted 7 years ago
I Bought a amazon firestick that was not working took back to store for refund and store refused without. Ref no called and got ref now and store still refused refund even with proof of purchase
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Posted 7 years ago
Not only had I ordered the incorrect item they changed it and helped me find a replacement. I even questioned if I had called John Lewis not Argos the service was so good.
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Posted 7 years ago
Argos is rated 2.7 based on 4,075 reviews