Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,075 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

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“Abismal company were lies are the standard and staff that think saying anything if it will get them a good rating on 'how did I do' regardless of it's correct information. Only Argos could think they going to keep customers. They don't deserve any customers - so I decided to stop being one. Here is why! Order/purchase a lot from Argos. Home delivery is a joke. Had about 50 per cent no shows. Had about 75% no shows for picking up items that I arranged to return. Unsurprising again this Saturday had delivery booked and got a call to say that they would not be delivering it that day but the next (Sunday) - as if we just have no lives and can be there at their beck and call. The order was for hundreds of pounds of items. I said ow no you will not be delivering tomorrow - cancel it - I will get it elsewhere. Earlier that same day the web site would not let me check out - took hours to resolve. Even earlier in the day I had live chat with so called customer services (please don't waste your time with the clowns) to ask a simple question - does Argos have an extended Christmas returns policy? 28 minutes later and I was still none the wiser - below is the actual exchange cut and pasted from the transcript supplied by Argos. Exchanged started at 1.50 and ended at 2.18 - this was just the chat time not any additional waiting time to be connected! Me - What is the Christmas returns policy? Do you have an extended period for returns? Argos - For which item Me - Any items given that they might for gifts Argos - i will look into thta for you Me - Thank you Argos - yes there is but you would have to ask in store when you buy the item Me - Why? Do do people have to ask for extened periods over Christams? There either is or there is not! Do you actual know the answer? Yes or no Argos - yes there is but in specific items so if you check with the store you can be sure Me - So what if people buy on line? How are we going to know? Are you saying that only instore can the extened period be granted? Who is Argos to say what is an is not a gift Argos - yes you don't have to ask you can get the extended period returns in store , online and delivered Me - So what is the period and for what and is there a link as you so vague I would not trust that I will not be stung and have to keep unwanted items after Christamas Argos - IT IS SIX WEEKS Me - Six weeks for when And what date did it start. This is the most excruiating attempt to get an answer - ever. Either give me a diffinitive answer with link to detaiuls or I will given you appropriare feed back of no help at all. This is ahocking bad for a so called Customer Services service. Argos - : from when the day you bought it , it started on the 30 of October and next time i will gladly pass you through to someone else if you want Me - So that means that if the gift is unwanted then you need to know befote Christams that it will be unsuiytable! Yes could you pass me on - that would great. Still require a link and I will be complianing to the CEO via his email adress about this chat.If you order on the 30th October you have to return them by the 4th Dec!!!!!!! Me - 11th Dec not 4th! What would the point Argos - i will look into that for you Me - Is that not what you said before? I have washing waiting to be put out Argos - sorry it was on the 1st and i understand that is inconvenient so i will ask my manager into what we can do Me - The 1st of What? Who ever assessed you as suitable for this I have no idea. Argos - have you bought the item of november Me - Why does it matter. Eother resolve this or I complain. I consider this time wasting Argos -there is nothing else i can do Me - So the answer was yyou dont know! So why did you offer to pass me on to manger? I will complain about your suitablity to be on here YOu wasted my time. And for nothing you can do - you did not do anything except wast my time! Argos- i meant to someone who might be able to help Me - Argos - Abdulrahman has transferred this interaction. Argos - The interaction has been transferred to Charley Me - Ending thjis now and putting in comp,laint and sen ding this transcript as proof. This is just nonesense bye bye After 28 minutes of this for a very simple question, I was not going to wait around for someone else so ended the chat. This is the quality of the customer services at Argos. I then got the no choice request for feed back of the operator - boy did I give it! Hours after this I then had the no show delivery so I emailed the CEO of Argos sending both the transcript as complaint 1 and the email that said they weren't delivering my order as complaint 2. I also had a dishwasher on order so I told them to cancel it as I was no longer willing to risk dealing with Argos who are way too big for it boots. Point out that the higher they climb the faster we will be waving to them when we are saying bye bye. Mentioning Woolworths, Pounword, Toys R Us, House of Fraser etc. Argos should be joining them as they don't deserve customers in my opinion. I got an email back that said: 'Thank you for your email I do apologise for the issues you have had when placing orders with Argos. I would like to confirm I have cancelled order number XXXXXXXXX (dishwasher)a full refund will go back to the Argos card within the next 3 to 5 working days. ' No explanation about why they again did not deliver; no, this is what we are doing to insure it does not happen again; no, this is what they should have done to get the order to you when they said they would - they did not even tell me whether they do or do not have an extended Christmas gift returns policy. This is the CEO'S office so is it not surprising that the live chat operates are required to be so pointless! Argos will LET YOU DOWN - don't risk it - especially not at Christmas. Shop around - cheaper is not always better - good service is worth its weight in gold. Many other sell at the same price ever cheaper so dont make Argos your automatic go to - your money is the king not Argos!”

Helpful Report

Posted 7 years ago

“Their website was easy to navigate and the pries very reasonable, and the delivery was on time.”

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Posted 7 years ago

“I have bought a electric hob which arrived very promptly. I am having my kitchen done up and have ordered a electric oven from Argos and they will look very good when installed.”

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Posted 7 years ago

“Fast efficient”

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Posted 7 years ago

“My order was paid in full and supposed to be delivered last Sunday, when only 1 out of 4 items arrived and the rest is lost in limbo. Talking to customer support, my request was just dropped each time and never followed up.These days it became my job to contact them over and over again to find out where are the goods i paid for! I've been passed from Kim to Karen, then to Chris, then to Mandy..Good joke is that they don't even bother to log the history of the issue and keep on asking my details again. None of the so called 'Customer Support' was able to resolve anything so ombudsman it is. If anyone has similar issues i suggest not to waste time trying to resolve it with Argos - they are not capable to fix their own mess - one need to involve the regulator. Very low standard. Unacceptable”

Helpful Report

Posted 7 years ago

“terrible customer service, I was a very loyal customer but think I will be shopping from Amazon from now on. Bought a wardrobe that was to be delivered a week later so I postponed travelling just to wait for it to get my room organized before I travelled for a few months for work. Got the wrong color after waiting a week and to replace it with the correct one they want me to wait for EIGHT MORE DAYS!! Yes!!! And I need to travel! They will only compensate my 10 percent for this terrible service, and on top of that they keep sending me incorrect emails about what they ought to replace, so I don't even know if I'll ever get the correct item!! Disgusting, thinking a 10 percent is an acceptable compensation”

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Posted 7 years ago

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Posted 7 years ago

“Getting the Xbox 1 s has made my boy so happy and for the price”

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Posted 7 years ago

“I like Argos because they have good customer service and they were quick to replace item that broke”

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Posted 7 years ago

“It's ok sometimes bits are missing and alot of things out of stock”

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Posted 7 years ago

“Item I purchased was damaged,and was promptly replaced.”

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Posted 7 years ago

“Bought a vacuum cleaner in September used it 3 times and the belt snapped Bought anew belt and the same thing happened . Took it back to Argos with my receipt and guarantee and was told it was the manufacturers responsibility and they couldn’t refund me my money as the manufacturer wouldn’t refund it back to them. The manufacturer says they can sell me a new belt at acost of £5 something plus postage!!! as belts are not covered under their guarantee. I am left with a faulty vacuum cleaner and feeling very angry.”

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Posted 7 years ago

“Service very kwik”

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Posted 7 years ago

“worst custumor service ever. very impolite , unprofessional , lack of manners and experience , liers. what else can I say... you guys should feel shamed of yourself.. my order was meant to be delivered today , so I took a day off..and guess what ..part of my order was delivered today and the rest I was told for tomorrow..really?! they admitted their mistake but won't fix it and won't deliver my stuff for today ..useless to say I have cancelled the 1.4K order. and I wouldn't bother with argos anymore.. Moreover Molly , The worst agent ever refused to put me through her supervisor who then refused to talk to me..I am still speechless . I have booked this day off and I am now sat at home frustrated . what a waste of time and energy and money ... Does argos bother ? of course not :)”

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Posted 7 years ago

“Really unhappy about the experience i shopped with argos, I bought a monitor through Ebay argos. I changed my mind after purchasing it but it was too big to be refund through collect plus, therefore i have to call them to arrange a collect return from home. I have called three times in 4 days and every time i spoke to them, they told me i'll be expecting a call back from them later. But i have never got the phone calls! I dont know if this is a business strategy or what but if you are expecting or trying things, DO NOT buy from argos. Return policy is horrible, customer service not useful. Gonna need to try calling the FOURTH time.”

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Posted 7 years ago

“Great service will be shopping there again.”

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Posted 7 years ago

“Polite And always informative. Text alerts and e-mails to keep you up to date”

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Posted 7 years ago

“I went to the Ormskirk branch to collect an item. The customer service lady brought out a large box and asked if I had help I explained I had not and was travelling by train into Liverpool. She was concerned how I could manage I told her I could not get it delivered to my home address which was Churchtown in Southport. She then told me she lived in Birkdale and would personally deliver it herself which she has now done. Her name is Suzanne Lee and I need to point out what fantastic customer service she offered which I have never had before. She deserves a big thank you and is a good credit to your store in Ormskirk. Too many moan but its people like her which makes me continue to shop at Argos.”

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Posted 7 years ago

“Having the right purchases in stock”

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Posted 7 years ago

“Sorry to say but my worst ever experience non of the staff had knowledge of the product I intended to purchase, totally clueless, and when I did find something got pressurised to purchase insurance and an Argos card. Even though I didn't get what I wanted but found another item,.Just want to emphasise your staff need imense training .”

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Posted 7 years ago

Argos is rated 2.7 based on 4,075 reviews